Casumo — player complaint #5610, 2026-04-15: withheld payouts
Casumo: a player complaint filed on 2026-04-15, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I am still waiting my withdrawals, but Casumo team told me to upload my proof of address, proof of identity and bank account statement with Casumo deposits. I apploded my UK driver licence, my bank statement and council tax. I received an email said that rejected documents. It said my driving licence is blurry, of course all UK driver licence is a bit blurry because the picture is inside d circle. After taking my thousands of pounds, I withdrew around £200 they restricted my withdrawals. Not even my winnings. I deposited this money. It's hard for me to applod all of this documents because I have no printer. I asked Why you're doing this to me. They answered it is in their policy to check. But they are not checking, they wanted my bank account statement. Be careful playing this website, it's easy to deposit when you just open, but when you withdraw they will ask you a lot of required documents with your home address, bank account, ID, video picture. Until now I am still waiting my withdrawals. Be careful of this website
