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Casumo — player complaint #5611, 2026-04-13: withheld payouts

Casumo: a player complaint filed on 2026-04-13, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-04-13 Trustpilot Withheld payouts

Holding my withdrawal and giving me very little information

My bank reverted my £250 withdrawal back to casumo because i used the instant bank option.And it came up on my bank account as a red flag.So they sent it back to recro l t d because that is, who manages the payment system with casumo and now they are holding my money when all they need to do is make the transfer again. They only need to send it straight back As I have insisted many times and yet, I still wait

Complaint data

Case number
#5611
Filed
2026-04-13
Status
Status unknown
Category
Withheld payouts
Place among complaints about Casumo
240 of 295 by date, newest first
Source
Trustpilot — original ↗
Text
83 words, as published

All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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