Casumo — player complaint #5578, 2026-06-07: account blocks
Casumo: a player complaint filed on 2026-06-07, about account blocks. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Player protection team is an escuse to hold onto your monies you have won. They have paused my account due to the amount I have won. They are now questioning my bank statement and why I am purchasing a 50k car. NONE of their business. Robbbing company stay away! Looks like they are having money issues them self's looking at the recent reviews and the number of accounts they have locked and monies they are holding. Maybe they should send me there banking info I could potentially help them as they are clearly struggling
