I have been a loyal customer to casumo…
I have been a loyal customer to casumo for quite some time now. On the 28.08.26 I made a deposit of £30 within moments of that deposit being successfully I was logged out of my casumo account. I attempted to log back in and was asked to contact the team - which I did. I was told that my account was being closed - which I had no knowledge as to why or nor received any form of communication in regards to this. I further spoke to the customer service representative and was advised I would be getting my funds back within the next 24hours. We are now on the 10.09.26 and I am yet to receive my funds back I have had several chats - daily may I add, with the live chat team and have been told so many different things! I made a review, I sent a email with a complaint, and still have not received any form of contact from casumo themselves directly if I do not go onto the live chat I almost wouldn’t have any response! I am letting this be known for future customers to be aware of the lack of support and communication provided by casumo! If you wish to speak to anyone in a higher position to assist you further does not exist with them as there only form of communication is either with live chat or with there email hey@casumo which may I also add they do not respond back, and it states on the email to not send a further email as it will only set you back in a queue!!!! Like what the heck? No contact number no nothing!For the first 5 days my deposit was still showing as “pending” on my bank which I called them to see if they could get the payment returned on there end and I was advised that unfortunately they couldn’t do anything until the merchant themselves released the payment back which I have attempted to request now every day since the 28.08.26 and yet nothing! I am extremely disappointed, frustrated and angry at this whole situation and how it’s been handled! Not fair, not acceptable and extremely unprofessional! If I could give 0 stars I would but unfortunately I had to put 1!!!
