Casumo — player complaint #21138, 2026-09-05: account blocks
Casumo: a player complaint filed on 2026-09-05, about account blocks. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
was generally a fun a experience and easy to follow with various fun bonuses until today. I deposited some funds only to be immediately shut out my account despite all verifications checked. On asking they have said a routine check but will take a few days. So then why not inform me first before taking my funds and now leaving me without any access to it. Advisors unable to help as is always a stanard, not our department. At the very least, a communication should have been provided about the routine check or I should never have been able to log in today with the routine check in action. It should never be, take funds then close access. Stealing!!!!
