Avoid – ridiculous withdrawal delays. Scam?
Avoid – ridiculous withdrawal delaysIf you’re anything like me, you’ve come across this review after an unusually long wait time for a withdrawal… I requested an £80 withdrawal on 22 September. My account is verified and I’ve previously withdrawn successfully, yet the payment is still “processing.” It’s been 2 days.Isabelle initially told me it would be reviewed by the end of the day. Another adviser then changed this to “up to 72 hours,” and Ivy has now repeated the same end of day promise while providing only vague, scripted answers. I’ve been told it has been escalated, but nobody can explain the delay or provide a definite timescale. Reading the reviews, we’re all told the exact same scripted answer. Other gambling sites offer instant cash outs, so holding a verified customer’s £80 for days is unacceptable. The number of similar one star reviews is extremely concerning. I’ll update this review if and when my money arrives, though reading the reviews I am skeptical it’ll even come. And please, I beg you of you Casumo, do not respond to this review with “email the team” because as other reviews state, you have asked them to do so and they didn’t get a response so I will not be wasting my time. Goes without saying, if I don’t have my cash out within the next 24 hours, making it 72 hours I’ll be raising to the relevant bodies. As soon as I get my cash out, if I do, I’ll be closing my account. EDIT/UPDATE… 24/09 at 15:45. Still nothing, I contacted them again and asked why it was taking so long and Isabelle closed the chat with no answer and my messages disappeared. (Luckily screenshotted for evidence) EDIT/UPDATE… 24/09 at 22:30Payment still not approved.In response to Benji… I don’t understand this spiel. If you truly “flagged my case” - It would have simply just been approved by now? It’s 80 quid, not 80 grand. This seems like an issue that can be very easily resolved, so why isn’t it?EDIT/UPDATE… 15/09…03:10Payment still not approved and no response from hey@casumo with the header “TrustPilot - Emm” (shock horror)
