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Casumo — player complaint #25378, 2026-09-19: withheld payouts

Casumo: a player complaint filed on 2026-09-19, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-19 Trustpilot Withheld payouts

No stars

No starsHaven’t been able to get into my account for over three weeks as soon as I tried to withdraw it took me to safer gambling questions. I still have a balance on my account but just won’t let get into it. I have sent several emails but get no reply so feel it’s time to take this matter further as holding my money under false pretences.

Complaint data

Case number
#25378
Filed
2026-09-19
Status
Status unknown
Category
Withheld payouts
Place among complaints about Casumo
41 of 295 by date, newest first
Source
Trustpilot — original ↗
Text
67 words, as published

All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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