Casumo — player complaint #21136, 2026-09-05: withheld payouts
Casumo: a player complaint filed on 2026-09-05, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Absolute joke, been waiting over a month now for a £5k withdrawal. First made me send verification which I did and then they tried to send my money to the bank using the wrong sort code which my bank rejected, spent a week trying to tell them this through there so called ambassadors who constantly tell you the same thing. Eventually they put it back in my betting account and said it was sorted, withdrew money again and this time bank rejected as they were using my apple number as my card number, sent numerous emails with no reply and now waiting for them for over 10 days to unblock my account so I can put my card details in, honestly I have numerous betting accounts and never experienced anything like this, still not sorted!
