Casumo — player complaint #20434, 2026-09-01: withheld payouts
Casumo: a player complaint filed on 2026-09-01, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
CASUMO THIEVES!!After my first review. They replied to me once 7 weeks ago…. I haven’t heard from them since!!!!£3,100 outstanding from Janaury 2025. 19 months of chasing to get answers! They told lies to eCorga that i had not provided the adeuqate documents. They sent fake transaction ID's claiming the transaction was sent to me although was not successful. Fraudulent business. No respect to even reply. I have not had a reply after contacing them now 17 times via email. Have to now pursue through a small claims court to receive the funds or at least put this to bed!! AVOID THIS BUSINESS.. They just ignore you via email and do not reply at all! AVOID. I left a negative review at the end of July, which warranted a reply from Casumo. I replied immediately.. since then, i have heard nothing back. 19 months waiting on a payment to be made!!....
