Casinoin— player complaints: 6 in English

The player from Greece faced an issue with the casino's website as it lacked access to Play&Go slots, despite offering a bonus specifically for that provider. The casino acknowledged the problem but refused to modify the bonus, rendering it unusable for him. The player deposited €600 but could not wager on the bonus due to the slots being unavailable. The complaint was closed by us due to the player's lack of response to further inquiries, preventing any resolution at that time.

Dear Casino Reviews, I hope this email finds you well. I am ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ and I would like to report and file a complaint against https://casinoin.run/blocked/ (website registered: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇). I was a client of this casino for the last 4 years and I never had a problem till the moment I won 160,000€. I had multiple deposits and withdrawals and I never had a problem. Once I managed to win 160,000€, they started claiming that my debit card of the deposits has to be verified. I was waiting for a long time but the card never got verified, a card that I have done multiple deposits and they never asked to be verified in the past. After waiting for some time they started claiming that my account is under investigation and after some more time passed, they claimed that I have multiple accounts and as a result of breaching their T&Cs, they closed my account. I have tried multiple times to contact them and mentioned that I never created a multiple account, that i never did. They never provided any evidence to me but I am strongly believing that this happened because they didn't want to pay my winnings. Before contacting you for assistance, I contacted Curacao regulator as it is declared on their website. Curacao informed me that the license they mention has expired and they can not help me but they didn't disclose any other information. This means that they issued a license to them and they know who is behind this operator but they were not helpful at all. My account after all is now closed. I am attaching you whatever information I managed to collect till the moment it was opened. Please look at my case and let me know if you can assist in this matter. Kind regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I have been facing ongoing issues with Casinoin regarding my withdrawal of €160,000. Despite providing all requested documents for the KYC verification process, the operator has continuously delayed the approval for weeks without giving me any clear timeline for resolution. My account has remained fully verified in the past for deposits and gameplay, but once I requested a large withdrawal, they suddenly started raising additional verification requirements, which I promptly fulfilled. I have reached out to their support team multiple times, but I keep receiving generic responses stating that my account is still "under review" with no further explanation or estimated processing time. This has caused me significant financial and emotional distress. I believe that this delay is intentional and unfair. I kindly request your assistance in helping me resolve this matter and get my funds released as soon as possible. Thank you in advance.

Hello Pogg, I was playing on casinoin.io and on saturday I had some winnings of 14,925 euros after a streak of losses. When I requested for a withdrawal from the casino,I was informed to verify myself for the withdrawal process. I have sent the documentation for verification. After verification I was told that according to their terms and conditions,I am having multiple accounts and all the accounts are blocked and my winnings of 14,925 euros will be forfeited. I remember registering and using only single account all these time.. I have been depositing and playing the games with same account. As per casinos claim, if at all there was an another account it might be a friend who visited me for a couple of days and registered it using my details and my wifi under the same roof.. When I started using the mentioned website,I am using the same acclount mentioned for all deposits and games.. now when I made a withdrawal process,casino claims I have multiple accounts. But I used only one account. This casino also doesnt have a KYC process during registration to verify duplicate account creations. Now I am punished and my wiinings of almost 15k euros are confiscated for no mistake of mine. When trying to ask support to help me to talk to security team,they blcoked me and I wrote emails to security team but no response.. I humbly request you to help me on this to solve the issue and get my wiinings from the casino that doesnt do a KYC upfront and later say there are multiple accounts during withdrwal. Please help.

I deposited 1000 euros at casinoin.io on Oct 23. I had won 8400 with no bonus. Documents have been approved but I still can't cash out so far. A different excuse every time! First problem with neteller, i had to wait and then they ask if I can transfer money with credit card, but I don't have one. Eventually done with skrill because with that I could pay out they said. But now I have to wait again. I am told every day we have forwarded your request to the payment team but I do not hear anything back. I continued playing and i am now at 22000! For me that is a lot of money, but I am very afraid that I will be kept on a leash. It says on the site that they transfer money within an hour. None of this is true.

Hello. (the casino is "Casinoin.io", it was not on the list) I opened a account with Casinoin on 13.5.2020 because I saw that they had a great opening offer, 100% up to 1000 euros, with a 50 x B wagering requirement. I read the T