Casino X: 21 complaints filed in English across 2 platforms, disputed sums $3,672 · 40,000 JPY and 1 more currency. Most of them are about other (38%). Risk index 21.4. Texts below are the players' own words, as published on the source site; last complaint 2026-07-24.
Status unknown 16
Rejected 2
Closed, no outcome 2
Resolved 1
Sources
Trustpilot 16CasinoReviews 5
Complaints by month
12
04
05
06
07
Questions and answers
How many complaints are there about Casino X?
The English-language record holds 21 complaints from 2 platforms; 16 carry no status from the platform. The latest one is dated 2026-07-24.
What do players complain about?
Mostly other — 38% of cases, then withheld payouts (29%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 21 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 21.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 21
14.02.2017CasinoReviewsAccount blocksClosed, no outcome
Casino-X - Unfairly applying a casino term, refusing to refund
First of all sorry for my english, because russian is my native language.
Casino X broke his own terms and conditions and blocked my account with 2736$ on board. Administration said that there will be no withdraw to me.
The reason is very: I broke the rule number 4.4
4.4. The Company does not permit accounts to be opened by, or make any deposits nor used from, customers located or domiciled in United States of America, Spain, Italy, France, United Kingdom, Ukraine, Turkey, Portugal, Germany. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are based in this (these) jurisdiction (-s).
I live at Sevastopol, Crimea. Account I created 19 may 2013, when all Ukrainian players were allowed to play there. For this period I wasn't blocked or frozen at this casino. I didn't receive any warnings or something else like that. My account is fully verified with passport, utility bills, telephone, all personal data.
Crimea became Russian region after 18 march 2014. And I continued playing at this casino after that and still didn't have any warnings or prohibitions from this casino. The most active playing period was from September 2016 till December 2016, when they blocked me. At this period I sent them my new telephone number started +7978 (MTS Russia at Crimea), my Russian passport with full address, Russian utility bill. I made deposits from such payment like Webmoney, Yandex money, Qiwi wallet, which is prohibited at Ukraine and from Ecopayz - UK payment system registered at my Russian passport (about a year ago). I received withdraws at Qiwi wallet and Yandex money which is fully verified by Russian documents and cannot be used at Ukraine. But when I accumulated a very good balance 2736$ at my account - they blocked my with such reason and took all my money away! Administration said that there will be no refund, because rule 4.4. AT other questions they ignore me and answered only with copy-paste letters like "we understand bla-bla-bla but no money bla-bla-bla".
To prevent any questions about balance I will answer why 2736$:
Main balance 1374
Account status Dark Knight (maximum at this casino) with about 2432 points = 304$
Prize 1000 euro for tournament (at that moment 1075 bucks) with x3 wager, which is (if we take average slot RTP 96%) equal 946 $. 1075*3=3225; 3225 * 4=129; 1075 - 129 = 946.
And +112 $ which they didn't pay me for Yggdrasil gaming christmas calendar where I won 1500 euro heading the first place at tournament Dec 5: Mystery Win TOURNAMENT. My player ID there is [REMOVE]64788 cw[REMOVE]. Casino X paid only 1500$ for it.
So we have 1374 main + 304 nowager points + 946 from tournament + 112 from Yggdrasil = 2736$
After some conversation manager agreed, that they confiscated money because my account had positive balance. Mutual accommodation was ignored.