Casino Estrella— player complaints: 5 in English

They don't want to pay $200. They promised to pay in 24 hours three days ago. Now they're checking my game process.

12 December the casino (said) that my payment was sent to my bank . They told me Max 5 days I will be reflected on my account. Today is 28 and still waiting for this. I context the casino to see what is happening and they just gave me excuses and said that we need to wait more .. my account before to make the whidraw was complete verify and is anything reason to block the payment. He told me is cuz the Covid , but if the payment was on 12 is imposible to have this kind of delay. My bank said that the money never was transfer, this is the reason . I ask for a manager in casino estrella in terms to help me, and they said that is no possible. So what should I do ?

Hello, November 25th I couldn't log in to my account. When I contacted support, I was informed that my account was sent for additional verification. After verification, I received a message that my account was blocked. Casino believe that I used fraudulent methods or methods to gain an unfair advantage in the casino. I sure that this decision is wrong. I disagree with the result of the audit. I have carefully reviewed the rules and conditions of use of Estrella casino. I understand that they can conduct additional verification of my account. In the rules, I did not find information about the reasons for the check, as well as about the consequences of the check. I have several questions that the casino does not answer me. May I find out the reason for the additional check? Why was my account blocked? Casino points out 5.1.13, but I don't understand what exactly caused the blocking? When do I get the money on my e-wallet Skrill? I have $393 in my account. I did not violate the rules of the casino and look forward to returning my winnings.

My account was allowed to play. After several games, my account was suspended for verification. I received a letter that my account will be closed until the investigation is complete. After 3 days, I received an email saying my account was blocked. "Our management reported that you used fraudulent methods or techniques to gain an unfair advantage in our Casino." So they explained the lock. Casino refers to paragraph 5.1.13 of the rules. Casino accuses me of serious fraud "martingale, doubling and similar systems and strategies." No further details were provided. I disagree with the charge. I have the right to demand evidence supporting the charges, but the casino does not provide additional information. The casino doesn't have proof, they can not share with me, so they need to get my winnings back.

deposit limit not working I registred in 2013 with Casino Estrella. In that time i signed up from the Netherlands. Now I see they can't let players accept from the Netherlands, that's why my account can't never win. I can not even make a deposit limit as I tried many times before. They should close my account if I am a restricted user. That's why I want my refund of the money I deposited from the time players from Netherlands not accepted and I didn't get updated about his, nor my account is inactive. It doesn't matter, every deposit I lose, it looks like system not allowing me to win anything, because I am a restricted user. Playername casino [EDIT] [EDIT]