BitStarz— player complaints: 260 in English

I activated a bonus where its not allowed to spin above 5.-. So i played and won a super scatter on 2.- then i played a few 100.- buyins on 0.2.-. Won above 2000.-. Because of the bonus i had to play for 4k. Did that and wanted to pay out. Received only the initial 200.- instead of the 2k because buyins of 0.2.- exceed the 5.- however the bet size is lower. Never ever bitstarz. Didnt even get the 880 of the super scatter.

Stay away from this BitStarz casino!!!After registering, I uploaded documents to verify my account. After a couple of hours, I contacted the live chat because my documents were still pending. The agent responded, “Verification is only required when you make a withdrawal.”I spent $300 on this site because I kept losing. But when I tried to withdraw $70, they suspended my account without notice. I contacted live chat, and after 5 to 10 minutes, I received an email from support.They confiscated my winnings—the $70 withdrawal—and claimed that I have multiple accounts. This is a scam! At the beginning, I wanted to verify my account, but when I tried to withdraw, they suddenly accused me of having multiple accounts.Condolences, BitStarz—that’s my tip. Keep my money.SCAM BUGS.

Website is terrible bonuses are non exsitant and the layout is weird i honestly dont know how it has some good reviews. They must be fake because when you read the negative ones it actually makes sense so i would AVOIDUpdate: im sorry i hurt your feelings Olly do you need a minute? If you read i said the bonuses NOT deposit bonuses... so unfortunalty it failed you there buddy. There is so many reviews of casinos because like the casino you work at everyone is sick of being ripped off while these affiliate gamblers some how win 10s of thousands so again im sorry i hurt your feelings or the casinos feelings. I hope you can work through this mate much love

I signed up with this casino for the first time. I won and off my winning I wagered and won more they were in the process of cashing me out that all of a sudden it was canceled at apparently someone had an account using my same Ip adress which I’ve never made an account and no one but I gamble in my house hold. The agaent told me that some times internet providers recycle and reuse Ip addresses. And when I signed up for it with my iPhone I sign up threw my google internet app but when it sent me an email to verify to my iCloud I clicked on it and it verified me threw my safari internet which of course uses they use both the same Ip I tried to explain this to the person I was chatting with than they said I wasn’t eligible for the bonus which is crazy cause if I wasn’t using the same Ip address and someone else used it before I pretty sure it would of detected it before verified my email address cause it still let me play bonus win and win off that bonus to cash out. I’m sure it would of detected it when I signed up not after I was already cashing out

I made a deposit 500$. Then found a game and noticed they gave me a 400$ bonus i never signed up for. Perfect! Played for couple hours. Tried to cash out at 3500$. It wouldn't let me because of a active bonus. Played more. Then i was finally able to cash out 5000$. It was pending Until a email came inn saying there was a maximum bet amount while wagering a bonus. So they took the 5000$ away. And left me with only the 500$ i deposited. Stay away from this online casino

I've been on this site for years never had a problem. But I was at a motel with a friend that's never used crypto and I deposited money on to the account she created that I recommended and deposited 50 bucks for them and they received the welcome bonus what made it a 100. They did the playthrough of 2000 and had a 400 dollar balance and went to cash out and received a email saying the welcome bonus has been used before on the IP address. Keep in mind there on the motels guest wifi. They took all the winnings and left the deposit amount . And locked them out of there account with that deposit still on there. So not cool. Never recommending nor playing here again after this.And your wrong this has nothing to do with me. I wasn't playing. I'm just speaking in the behalf of a friend. Because this ain't right.

I have stage 3 cancer and was up all night sick so to take my mind off my stomach hurting I was messing around on the website and came across bitstarz so I signed up and played and won alittle money and went to withdrawl and they said I have same ip address as another player well since I can't work I live in low-income housing which provides free wifi to me and 16 other apartments and that's why my ip address was same as someone else's I explained my situation and even said I could get proof from my apartment manager saying I live alone and there was no way someone from my house could have also played there,,the support guy wad rude and they didn't care what I had to say at all,,im very disappointed for a few minutes I was kinda happy I had won somthing despite everything I have going on,,I can't help im low-income right now and can't work and I can't help I share wifi with 16 other family's,,I dont it was very fair at all

My experience with BitStarz ended up being very disappointing, especially because I had been playing there since 2022.They told me my account was not eligible because it was linked to a previously self-excluded account, and that it should never have been active in the first place. But even with that, they still accepted my deposits and kept the money. When I asked for a refund of my deposits, they refused and said it was for my “protection.”That is what makes no sense to me. If a casino truly cares about protecting players, it should not keep money deposited into an account that it says should never have been allowed. It should refund the money. Accepting deposits and then refusing to return them while calling it responsible gaming feels deeply unfair.To be fair, I understand that I violated their duplicate-account policy. I am not denying that. I had closed accounts before and later opened new ones again. I also admit I did not read the terms carefully, and that part is on me.But this is exactly why I think their system is a problem. If they were really enforcing responsible gaming properly, they should have blocked the duplicate account immediately, before allowing deposits and gameplay. Instead, the account stayed active, deposits were accepted, and the issue only became serious once I tried to cash out.Over time, I believe I lost more than $10,000 on BitStarz, possibly much more. For me it was mostly entertainment, and many times I did not even cash out when I had the chance. I remember one of my earlier accounts went up to around $5,000 and I still lost it all without withdrawing once ( trustpilot’s policy not allowing me to show my email, but ask me anytime if you want proves ). This time, I deposited a little over $500 and when I finally tried to cash out, that is when they decided to act.That is why this feels less like “protection” and more like selective enforcement. If I lose, the account is allowed to stay open. If I try to withdraw, suddenly the account should never have existed.I know BitStarz has a lot of positive reviews and a strong reputation for fast payouts. I used to like playing there too. But people should be careful. A platform can seem great while everything is going smoothly, but the real test is how they handle problems, and in my case, they failed badly.What bothered me most was not just the account closure. It was the fact that they took the deposits and then tried to frame it as responsible gaming. If they are serious about player protection, they need to stop duplicate or self-excluded accounts the moment they are created, not wait until someone tries to withdraw. Otherwise, another player could lose $10,000 or $20,000 the same way before ever finding out.I am not as angry as I was when this first happened, but I am still disappointed. More than anything, I regret all the money I lost there over the years. In the end, this whole situation happened over a little more than $500 that I asked to have returned.Hi Olle Just in case you understand english, I said I accepted my fault but was talking about the way you guys let me deposit all that money to take it at the end. I hope this is easier to understand

Stay far away from this site, unless you want to throw your cash away. Easily the worst site I've played on , it took me 16 minutes to lose 40 euro at 40 cent spins

I got the no deposit free spins. I did my whole playthrough bonus. And was going to cashout... just 80 dollars. They denied me saying that there was someone else who already claimed the free spins on my ip. But thats impossible because my internet is not wifi and my phone is not shared. Nobody else would have been using my cellular data. So i know nobody was playing at the same time as me. Its only !$80 but i will be taking them to small claims over it, making reviews on these sites. And posting to social media about staying away from this site.TLDR Liars and scammers do not use!

This bitstarz is a joke they didn't pay my winnings said I had to many free plays but I won my money on a deposit I paid for they will do anything to get not to pay you if I was y'all I would not play there casino because they will do anything not to pay you

The worst casino I have dealt with on every level I deposited so much money and onky tried to withdraw on 2 occasions they made it so difficult to withdraw small money wasted hours of my time then finally they sent it it was uncleared so I couldn’t use the money till it cleared 3 days later pls stay away from tnis place quick to take your money but very hard to give it back

This casino is rigged. The 100$ bonus buys with returns of less than 10% are a scam. The same bonus buys pay out more on other sites. After losing 10k, I closed my account and won’t play with these scammers again. The reviews are fake. Don’t trust this casino. They will wipe you clean. Gambling is no longer exciting. My balance went downhill from the start.

Made my first and last deposit at bitstarz, ended up with $50, half bonus cash half my own cash. Played on a few different games and bet low. Legit got no wins to boost my balance. Couple 1 dollar wins off 20c bets but that's it. Games that pay on other casinos don't pay or play the same at Bitstarz. You could say it was just bad luck but I doubt it considering it was on multiple games. Don't waste your money here. *Edit; fair reply on your part. Maybe I was too hasty in telling readers not to waste their money here. You could be right, maybe it was just bad luck. I've played alota slots and just didn't find the game play normal. It was only $50 but I've encountered dud casinos before that I thought was due to bad luck and won't be making that mistake again. People should decide for themselves though.

My brother and I Signed up and it was a good experience at first. When it came time to cashout the $100 I earned and spent hours spinning on slots, my cashout was denied and they swiped away my entire balance. Completely dishonest, I'll stick to in real life casino's after this. Horrible first time experience gambling online. Thankyou bitzstarz, I hope the $100 was worth it losing 2 new players.

Finally i can say SCAMMERS!! I got 100 free spins i made 13e and i had to wager it 40x which i did slowly on 20c so I could do maximum 100e withdrawal off free spins so I withdrew 50e a few minutes later i got email it can’t be processed and they cancelled all my winnings … they are saying it was claimed on my IP address already and when i ask for proof they don’t have proof so its absolutely lie

sometimes I think that if your internet connection isn't the greatest this game takes advantage of that fact losing repeatedly vast amounts of money without even blinking an eye. all the games seem to be the same no matter which one you play they're all the same I went through 200 free spins never got a bonus I went through $500 of deposited money and didn't get a bonus or even when over my bet

They find way to not have to pay you dont wast your money on. This site

Terrible customer service. Using the exchangeon bitstarz website they keep asking me where I sent the funds to. I kept saying unused the exchange to load funds onto bitstarz to play. Now 3.months later they are asking me for the hash and the destination address -_-Can't seem to get any help now they keep asking me to hire them hash and screen shots when I have sent them if we're jj7re

Bitstarz is so consistent about going from my original deposit straight to zero that it's become something to depend on. Like not being able to find my 10mm socket. Or a deer waiting for you to get close enough before it jumps in the middle of the road. So consistent infact, that I decided to make an account here solely for the purpose of hopefully, just mabey, saving some other poor schmo like myself the agrivation and annoyance of watching every single solitary thing you even think about depositing go straight to zero. Every time. To the point that it will make your stomach curl for letting these baboons get over on you for as long as they did before you realized it was litterally just a scam.