BitStarz: 260 complaints filed in English across 4 platforms, 4 still open, disputed sums $300,651 · €19,824 and 5 more currencies. Most of them are about other (27%). Risk index 28.7. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
Status unknown 177
Rejected 41
Resolved 27
Closed, no outcome 11
Under review 3
Unresolved 1
Sources
Trustpilot 175CasinoReviews 77Casino Guru 6Casinomeister 2
Complaints by month
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Questions and answers
How many complaints are there about BitStarz?
The English-language record holds 260 complaints from 4 platforms, 4 of them without a resolution; 177 carry no status from the platform. The latest one is dated 2026-10-06.
Does BitStarz resolve complaints?
Of 83 complaints where the platform recorded a status, 33% were resolved, 5% remain open and 49% were rejected as groundless, 13% were closed without an outcome. Withheld payouts account for 27% of them.
What do players complain about?
Mostly other — 27% of cases, then game fairness (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 260 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 28.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 260
17.01.2026TrustpilotOther
STOP ALLOWING ANONYMOUS GAMBLING YOU…
STOP ALLOWING ANONYMOUS GAMBLING YOU GARBAGE FILTH!!!!
17.01.2026TrustpilotAccount blocks
DO NOT USE: Complete Bs and a scam
Complete Bs and a scam, they had no issues taking my deposits and watching me lose for weeks, the second I finally caught a lucky break and won 1k they canceled my withdrawal request and disabled my account, after reaching out to customer support they were all advised to just ignore me and not respond, DO NOT USE THIS WEBSITE
11.01.2026TrustpilotGame fairness
The winnings for daily cash isn't put…
The winnings for daily cash isn't put into anything but data traffic for more deals and there is no kickback unless you spend 1000.00 if you don't your RTP is significantly reduced
08.01.2026TrustpilotAccount blocks
These guys do whatever they want and there's no one out there to stop them.
Whatever the good reviews here, there's a fact that makes this casino untrustable and it is that they can do whatever they want whenever they want and get away with it.In my particular case, after being a good loyal customer for a long time, I made use of a promotion they put every 40 days or so that consists in receiving 25% cashback for live casino losses up to usd 200. Of course I made use of it and in the best mathematical way possible, which is a big one time bet in the game of baccarat.This is NOT IN ANY WAY abuse of the promotion; what it is, is USE of it. Now, if they are so st**id, as to put such a gift, the least they should do is honor it. Let me tell you what happened: I won the single bet and they confiscated my money and closed my account. AS SIMPLE AS THAT, THEY JUST DID NOT LIKE AN INTELLIGENT USE OF THEIR NON-INTELLIGENT PROMO.And I repeat, my bet was made with my own legitimate deposited money.THERE'S NOTHING HERE TO DISCUSS, AND THERE WOULD BE NO JUDGE IN THE WORLD THAT WOULD NOT RULE ON MY SIDE... but there isn't such a judge since they are held on a remote lawless jurisdiction.Bottom line: be aware that if they just do not like something they can do whatever they want without any consequence whatsoever(except of this writing maybe), because it's YOUR money that is at risk.THIS IS THE REPLY TO THEIR REPLY:THIS IS A BLATANT LIE, AND THEY HAVE THE DARE TO CALL THIS LAUNDERING BECAUSE THEY ABSOLUTELY HAVE NO ARGUABLE EXCUSE FOR CONFISCATING MONEY SINCE THEY JUST DID NOT LIKE SOMEONE MAKING LEGITIMATE INTELLIGENT USE OF A ST**ID PROMO THAT THEY ARE NOT HAPPY TO HONOR.I would ask Olle, if you are so legally perfect and urinate holy water, then why have your company chosen a so badly reputated regulator??The problem here is NOT that you closed my account; if that were the case I would not even waste a minute in writing about your forgettable company. The problem here is that you CONFISCATED AND KEPT my money, and you could get away with it because you are in a lawless jurisdiction.
05.01.2026TrustpilotWithheld payouts
Extremely bad experience
Extremely hard to cashout, poor UI, disgusting customer service and scammy deposit bonus requesting 40X wager and locking all of your deposited money until you wagered the 0.01% chance 40x. Definitely the worst online casino site I ever tried. EDIT (after bitstarz reply): its funny that they say that the odds being abysmal but on their site it says something like: "Take this bonus, and only wager 40x the amount, its not that hard!"... it's mathematically impossible to have 50% of the people leaving with a substantial amount. Anyways I'm not delusional and not complaining about losing money or the odds out of the 40x wager, I took countless support conversations and threatening them of me going to their licensee to finally be able to withdraw my cash. DO NOT gamble there!
04.01.2026TrustpilotGame fairness
Been playing here for years and never…
Been playing here for years and never won anything in this scam casino.. The one and only Casino that never ever won anything. Slots are rigid!
02.01.2026TrustpilotOther
#blacklivesmatter
this is a fallow up to an older review because i just seen your reply. ollie, well i never seen the refunded deposit so i must have missed thst also. but as you stated that i logged into my old account later that same day. 3 hours to be exact. at the time i was consumed by this and it took me 3, hours to figure out how to find and access the old account CLEARLY a sign that i was unaware of the old account and truly thought that i was creating the only account to be used for future gaming. but the biggest thing is that how do you choose who gets an okay to make this mistake and who doesn’t because i have 3, friends that came across the same experience and all three were granted their winnings so it must be a discrimination of my personal account. this is my main concern for any future players with you please let’s stop the discrimination in the world theres no room for poeple or business like that in our future fid you learn nothing from black lives matter #blacklivesmatter
01.01.2026TrustpilotBonus terms
Don't play here
Don't play here. Another bullshit rip off casino. I get an email to double the crappy 50% bonus. Didn't get it, went to chat and was told I didn't activate it. I had to type it in. I 100% activated it. They lied and ripped me off. I won't ever spend another dollar there and you shouldn't either. These rip off casinos gotta end.
01.01.2026TrustpilotWithheld payouts
DO NOT USE THIS CASINO IF YOU WANT TO WITHDRAW YOUR WINNINGS
DO NOT USE THIS CASINO IF YOU WANT TO WITHDRAW YOUR MONEY AS THEY TRY THEIR HARDEST NOT TO PAY OUT!Used their casino for a few weeks made a few crypto deposits.Today tried I make a withdrawal, OMG so many hoops to go through for the withdrawal.Now this is a crypto deposit so no risk, they wanted the following initially.1. Selfie with ID2. Front and back of drivers licence3. Tax document utility bill or phone bill Provided all of this then asked for a selfie with newspaper and id with today’s date and my signature on it, provided it!Then they wanted another selfie of me by any street sign near my house or identifying land mark.Are they serious it’s only a $141 withdrawal.Can’t believe it.
31.12.2025TrustpilotGame fairness
Bitstars used to be amazing
Bitstars used to be amazing. It has changed for the worse. I used to play on the website often. But for the past few months it has been a horrible experience. Just miserable. Everytime i deposit money, i lose it immediately. No thrill of winning or anything, just loss after loss. These bets aren't even a penny, but i will deposit $30 or so and literally lose every single time. On other similar websites i will win occasionally. Of course i end up just blowing it in the end for that small chance that i will actually win something. Its fun though, i love the thrill of gambling from time to time. However on bitstars its very one sided. Every time i put money in that website its just loss after loss, no fun, not even the illusion of winning. Just losing over and over. I tried to tell them that statistically that shouldnt happen. They apologize and the customer service is very nice. But math doesn't lie. I have deposited a few hundred dollars over the last few months and very very rarely even win back the amount that i would bet. Definitely dont win any sort of profit. Its just like throwing your money directy in the trash. There are several websites that you actually win at (wintomato, bcgames etc.) They even have faucets ro get FREE crypto to play with. In order to get free spins on bitstars you have to deposit money (which is the opposite of free). Most of the sites use 3rd party software so most of them are the same. I dont have much luck on those so i prefer to use the exclusive and original games the sites have to offer. The first time you play you will win, after that you will certainly leave with less than you brought. Its obvious to any intelligent person. The software is designed to make them money. The term "Provably Fair" gets used but it obviously has guardrails so they will win.
27.12.2025TrustpilotWithheld payouts
Bitstarz is scam!
This used to love. Bitstarz until they started ripping. Me and everyone else. Off! DONT waste your time playing with bitstarz because they have no problem paying out little amounts but the second you hit anything good they make up some BS and THEY DO not pay! Has happend tto several of my friends and. I didnt believe it until I won $800 and they said I went against their rules aand violation of the rules they terminate the aaccount! I didn't violate any rules!! I deposited $50 that morning then had $7 left and later later that night I went to play and deposited another $50 figured id play my $7 while waiting on my deposit to be credited. Right as I started I won $445! Then went to the restroom. And after bathroom break I logged back on and seen mydeposit aalso had been credited sso i played until i got to $800 . Like 30. Min after I cashed out they emailed emailed me saying my withdrawal was canceled for. Violation of the rules!! Bottom. Line i was burnt!
26.12.2025TrustpilotVerification
Everything was fine until I wanted a…
Everything was fine until I wanted a payout/withdrawal. They wanted photos of my driver's license with me in the photo, my bank account details and statements!!!! You'd have to be a very low IQ person to hand over all that ID to a stranger!
22.12.2025CasinoReviewsWithheld payoutsRejected
Bitstarz - Loss Due to Withdrawal Delay and Unrestricted Funds
**WITHOUT PREJUDICE – FORMAL NOTICE**
My name is **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**, residing in Cyprus. By means of this letter, I hereby formally place **Bitstarz.com**, as well as its operator **Gareton B.V.**, in default and hold them liable for the severe financial damage that my family and I have suffered as a direct result of your actions and omissions.
### **1. Facts and Background**
My mother, aged 65, sold a property for a total amount of **€110,000**, with the purpose of purchasing an apartment in Cyprus in order to generate rental income. She receives no pension and does not qualify for a pension in Cyprus, making this investment essential for her livelihood.
At the time when approximately **€80,000** of this amount had been received, I used **€5,000** of these funds to gamble on the online casino **Bitstarz.com**. With this amount, I generated winnings of approximately **€20,000**. Despite repeated withdrawal requests and extensive communication with your support team, Bitstarz unjustifiably and excessively delayed the release of my winnings. I possess full documentation and correspondence evidencing these delays.
### **2. Vulnerability and Causal Link**
I suffer from a diagnosed mental health condition (**▇▇▇▇▇▇▇▇▇▇▇▇▇**). The combination of the unjustified delays and the severe psychological pressure I was under led me to act impulsively. During this demonstrable period of vulnerability, and while I was still awaiting the release of my winnings, I continued gambling and ultimately lost the entire amount of **€80,000**, as well as additional funds.
I currently receive a disability benefit of **€850 per month**, which is wholly insufficient to meet even the basic needs of myself and my mother. As a result, we are now in a state of serious financial distress.
### **3. Liability**
I take the position that **Bitstarz / Gareton B.V.** bears substantial responsibility for the damages suffered, inter alia, due to:
- the unjustified delay in paying out legitimately obtained winnings;
- failure to comply with the duty of care owed to a demonstrably vulnerable player;
- negligent and misleading conduct that directly contributed to my losses.
Had my winnings been released in a timely manner, the subsequent losses would not have occurred.
### **4. Bank Transfers and Traceability**
Although Bitstarz primarily operates using cryptocurrencies, the casino has on multiple occasions carried out direct bank transfers to my personal IBAN account at the **Bank of Cyprus**, namely:
- **€4,000.00**
- **€911.91**
**IBAN:**
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
These transfers demonstrate that Bitstarz has made use of the regular banking system and that the sender can be identified and traced through the banking system.
### **5. Proposal for Amicable Settlement**
Without prejudice to any rights, I am prepared to resolve this matter amicably and out of court. The outstanding amount totals **€110,000**, which corresponds to **128,877.33 USDT** at the current exchange rate.
For the purpose of immediate settlement, I hereby provide the following payment details:
- **Network:** Ethereum (ERC20)
- **USDT Wallet Address:**
`▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇`
A screenshot of the deposit page is attached for verification.
### **6. Deadline and Notice of Legal Action**
Should the full amount not be released and received in full within **seven (7) days** from the date of this notice, I will, without further notice, proceed with legal action. In that event, I will file a claim in the amount of **€250,000** for damages, misrepresentation, loss of income, and all associated costs.
All rights are expressly reserved.
### **7. Evidence and Attachments**
Please review the attached images and documents for additional information.
I am in possession of all relevant emails, which I can submit to the court directly from my casino account email address **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**, as evidence that I had already been excluded (banned) from **▇▇▇▇▇▇▇▇▇▇▇▇** prior to the loss of **€110,000**.
This exclusion occurred at the time I lost the funds that were intended to pay for my sister’s flight ticket from South Africa to Cyprus. I also possess emails demonstrating my winnings of **€20,000**, as well as the apologies and explanations provided by Bitstarz regarding the delays. This correspondence can be forwarded directly from **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇** upon request.
Additionally, I am attaching my **DR letter in Cyprus** and documentation relating to the flight ticket issue. Initially, I was informed that my account would not be unblocked; however, after an extended period, my account was ultimately reactivated.
In my view, the above clearly demonstrates how this casino treats and conducts itself toward its players.
I trust that this matter will be treated with the seriousness it warrants and that it will be resolved promptly and professionally.
Yours sincerely,
**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**
 **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**
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20.12.2025TrustpilotGame fairness
This site is absolutely TRASH!!!Like an…
This site is absolutely TRASH!!!Like an idiot I decided to give them one more go and just as I said in previous review. If you play at Bitstarz it’s absolutely zero fun. No game is fun that literally only losses and does not ever play correctly. It’s a complete scam. You will do a lot better playing those scam ones on FB
13.12.2025TrustpilotGame fairness
Site is a complete scam!
Site is a complete scam!! They clearly rig games to play less than 30 percent and then when do get free bonus on reels they literally freeze game and kick you out and when to go back on to game they continue to same game won’t work and try and blame server yet only issue on that game only when start to win. Them gets better they will lock your account in middle of playing if start winning and then say you requested it and they can’t unlock it. Complete fraud!
04.12.2025TrustpilotGame fairness
Absolutely a fraud
Absolutely a fraud! Biggest fake casino I have ever come across. It’s literally only losing or only trash wins. Games never actually play above like a 30 percent RTP. None of them no matter what anyone else says I have the video proof of this. Busters is a scam stay away
03.12.2025TrustpilotGame fairness
The Temu of online casinos
The Temu of online casinos. I bought a bunch of slot bonuses to open all at once because it stops me from getting stuck on one slot, 10 in total , after opening the second one the winnings stopped adding to my balance, when I spoke to live chat and was even transferred to a “specialist “ agent he couldn’t am understand what I was saying , like I was typing in Swahili, did all the clear cache bla bla bla , and still nothing ..I gave up , they haven’t followed up so I was basically robbed of $320 in bonuses. Also they haven’t followed all these weird promotions, click here , click there you have won $xxxx but you haven’t really , crack the piggy or other Temu type promotions , it’s all confusing but mainly there site is broken and they put the emphasis on the player who has no control to fix it.
29.11.2025TrustpilotOther
SCAM CASINO
ITSSS CRAZYYY AS SOON AS YOU WIN SOMETHING THEY WANT EVERYTHING FROM YOU CUZ CARD I DEPOSITED WITH WASNT IN MY NAME THEY FORFIETED ALL MY WINNINGS AND THEN OFFERED ME A REFOUND AND THEN THEY DIDNT EVEN REFOUND ME AND ALSO FORFIETED MY DEPOSIT ITSS CRAAAZY DONT PLAY ON THIS SHIT WEBSITE
26.11.2025TrustpilotWithheld payouts
Finished the bonus, completed wagering, played 12+ hours… then they denied my withdrawal with a fake “multiple accounts” excuse.
Update:So let’s review this first it was there was multiple accounts on my IP not that I had multiple accounts then it was because I was a US user then it was because I used multiple bonuses and now it’s because I have multiple accounts. You can take that how you want, but just fair warning out there for people and also just make sure to do your own research and you will be well aware of what I’m talking about.I’ve had my BitStarz account for nearly 3 months with no issues at all.Deposits were fine, bonuses worked, gameplay was normal.Not once did they ever mention anything about “multiple accounts” or an IP problem.Then suddenly:I deposited, took their bonus, and completed the entire 40x playthrough legitimately.I played for roughly 12–13 hours straight with zero flags or warnings.But the moment I tried to withdraw my winnings, BitStarz claimed:“There are multiple accounts on your IP address that used the bonus.”This is impossible — I live alone and nobody uses my internet but me.When I asked them to show proof, timestamps, logs, anything at all, they refused and repeated:“That’s just the way it is.”On top of that, because they denied the withdrawal, the small amount of Ethereum I deposited couldn’t be withdrawn — it wasn’t enough to meet their minimum withdrawal amount.So I had to play it through, and that money was completely wasted because they blocked the payout.In other words: • They let me deposit • Let me do the full wagering • Let me play for half a day • Waited until I won • Then created an unprovable excuse to keep the money • And left me unable to even get my ETH backThis is a classic crypto casino tactic — accept deposits, allow wagering, then deny withdrawals using a vague “bonus abuse” claim with no evidence.If a casino can accuse you without showing proof, they can deny ANY payout at any time.Based on my experience, BitStarz is happy to take your money, but not pay your winnings
24.11.2025TrustpilotGame fairness
WARNING! THEY SCAM YOU OUT YOUR MONEY!
This is garbage! A scam! False advertisement, designed to ensnare people to spend their money and cash out ——>$0 IF YOU ARE SMART, YOU WOULD TAKE YOUR MONEY ELSEWHERE BECAUSE ALL YOU CAN DO IS WASTE YOUR TIME, GET ANGRY, AND LOSE YOUR MONEY!!!