BitStarz— player complaints: 260 in English

The player from Australia requested a withdrawal one month earlier and had not received her funds despite submitting all required KYC documents, which had been verified. She had made multiple attempts to contact the casino regarding the delay. She later clarified that the issue had actually been with WinSpirit Casino, not the casino selected in the complaint, and that her wallet balance had been set to $0. Since the complaint had been filed against the wrong casino, we rejected it and could not investigate further.

The player from Bangladesh faces account closure after submitting multiple verification documents, including ID, selfie, and a bill. His selfie with a signboard was rejected, leading to the complete closure of his account and retention of his deposit.The player from Bangladesh faces account closure after submitting multiple verification documents, including ID, selfie, and a bill. His selfie with a signboard was rejected, leading to the complete closure of his account and retention of his deposit. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 04 Aug 2026 Automatic translation:

Love it! fast deposits, fast withdrawals, great games, what more can you ask for!

All the winning jackpots Makes everything funOut if all the online casino games.Bitstarz is where all the fun is at .Hands down . Honestly

Love the variety of games to play. Easy to deposit and getting bonus spins every day. It's not a spam or scam. It's legit.

Quick and easy payouts, extensive amount of games.Overall awesome

Don’t get fooled by all the good reviews, they are probably bots or payed.My experience started good, I deposited around 300€ and tried to take out 600€, thats when all the problems started.If you want to withdraw money from their website, make sure you are not paying with revolut as there is no way to take your money out again as they do not pay to Lithuanian banks. They also ask for all the documents you could possibly think off to verify the account. After I figured out there was no way to take out the money, I went into slots and did about 1000 1€ bets without a single bonus on Olympus Gate.

When they give you free spins they pay out in micro bitcoins and only payout half of your free spin winnings which is a joke and i have proof. I won ub265 in free spins.should have paid out around $17.00 usd but instead they paid half of that.its a joke and the last time there was a huge winner was never. There last winner they have on video is a scam and not true

Award Wining Casino For Fraudulent behaviour..This is what this casino is...0% RTPPlaying all day on 0.1 usdt bet and take me 700 Usdt..STAY AWAY FROM THIS SCAMMERS

Ok well since I can't reply to what bitstarz said to my complaint,,the slot was rigged I won a 100x multiplier on crazy crazy claw on Fortune spin and it gave me 20x and when I went to my play history there was no 20x win or 100x win it said I won with a dollar bet and 4.2 multiplier or something like that and I have the screen shot to prove it,,now bitstarz how is it I won a 4.2 multiplier when crazy claw doesn't do .2 or .6 it only does whole numbers like 2 or 4 no .2 so explain that,,your customer service said it was because I was playing in eth which is crap because that wouldnt affect my multiplier and it didn't say eth it said 1 dollar,,I have screen shots of the whole conversation and of my play history, so explain the 4.2 multiplier when that's not possible,,then explain how the crypto I'm playing would make my multiplier 4.2 not 4,,you lie and try to make me look bad for the shady stuff that's happening there and your right I am a top winner at bitstarz but Ive also spent enough there to buy a house and new car and I didn't say there rigged all the time but every once in awhile something shady happens, so plz blame it on me or whatever but still doesn't change the fact that my history didn't match what I was truly playing and that you can't get a multiplier of 4.2 no matter what type of currency your playing it doesn't affect your mulplier,,like I said I have the proof and I'd be more than happy to show y'all again, I just went to your site and weird now my history is completely erased besides 3 pages when I've played there for almost 2 yrs it's never been erased before,,more shady stuff to cover up what I'm saying but good thing I took screen shots of it all you guys erased my bet history it only shows from July 6th till now which is funny because my complaint was on July 5th with you guys the error with the slot was July 5th but everything from July 6th and before is erased off my account and I got screenshots of that and then I asked your customer service just now to show me how you can get a 4.2 multiplier on the slot crazy crazy claw you want to know what happened they ended the conversation with me I told them I would erase this review and everything if they could show me how it was possible to get a 4.2 multiplier and they ended the conversation so let's get this right my bet history is erased from the day after I complained till all the way till I started playing this that's all erased your customer service could not show me how it was possible to get a 4.2 multiplier how shady is that that my bet history is erased you guys tried to cover up your stuff by making sure I didn't have any proof of it but I was smart enough that day to take screenshots of everything and I've got screenshots on my history being erased too three pages is all there is July 6th till now my complaint was July 5th so please explain that because my girlfriend who lives in another town she's got the casino and her bet history goes all the way back till when she started like 5 months ago so if nothing was going on why'd you guys erased my bet history why can't your customer service or anybody show me how it's possible get a 4.2 multiplier on that slot when it's not but I think I've got enough now probably to just let a lawyer handle it I wonder what happens to casino when they cheat and then they try to cover it up and someone can prove it

I played this casino for almost 3 years spent over 60,000 dollars here and I learned that there rewards for playing there are crap they give you free spins and you never win nothing on them there slots are rigged I won x100 on the slot crazy crazy claw not even a week ago and it only gave me x20 contact the customer service the first person was rude and ended our conversation instantly and then the second person gave me some crap about how your gameplay ain't precise in your history logging because there was no history of me playing that the round I did and the last log I had said I had one $1 x 4.2 multiplier you can't even get a 4.2 multiplier in that slot its not possible and I have screen shots of it, there Friday loyalty reward they give you free spins or bonus money, the spins they give ya on slots they know you won't win so you only win like 31 cents or some thing,same as Wednesday rewards for making a deposit on that day you only win like 20 cents to a dollar which you can't do nothing with if you want it good casino myprize.us live games you win alot more often and you don't have to worry about fixed slots because everyone is playing same,, evolution gaming is were it's at like the fishing game or marble racing,, bitstarz tried to use a slot like evolutions fishing and it's crap compared to my prize.us live fishing

I won some money but I can't put them in my credit card because they ask for government ID but they don't except it

Unfortunately I was banned from this site and was scammed of my winnings. There was nothing anyone could do to get the winnings so it’s just a loss.

So I get an email from bitStar's the email says go ahead and put down 25 bucks and you can have these 200 free spins so I do it well these 200 free spins have a 1600 dollar playthrough so and now that you've put your money on it you still have to make the playthrough because you played the free spins what kind of crock of s*** is that 1600 that's a pretty high number just saying shady ass casino

The player from Poland faced issues withdrawing their winnings of $81,000 from the casino after two years of active play. The casino shut down their account without explanation and ceased communication, leading the player to believe they were being treated unfairly. We asked for details about the games played and any casino explanation, but after the player replied, we were unable to investigate effectively because the incident was reported more than six months after it had happened. The complaint was therefore rejected as a cold case, since the passage of time prevented us from reconstructing the timeline and collecting sufficient evidence.

I thought this was a trustworthy casino, but I had to change my mind.As long as you’re depositing money, everything works perfectly. But as soon as you try to withdraw your winnings, the problems begin.I deposited €500 into my gaming account and managed to win €3,000. I decided to withdraw half of it, and that’s when they started asking for verification documents.I submitted my ID, a selfie holding my ID, and a bank statement to verify my payment card. Everything seemed fine, and my account was successfully verified.Then, out of nowhere, about 30 minutes later, they suspended my account without any explanation. They asked me to take a full-body photo standing near my home, with a nearby bus stop visible in the background. I was shocked by such a request. Since I was abroad for work at the time, I explained that I wasn’t at home.The result? My account has remained suspended, and I cannot withdraw my money. Customer support keeps repeating the same responses. I spent hours chatting with them, but nothing was resolved. Eventually, they simply started ignoring me.Terrible experience. My money is still blocked.My conclusion? DO NOT USE THIS GAMBLING PLATFORM!

They shut my account down took my money for no reason.... No way to get ahold of them.... Keeps saying internal server 500 error terrible casino don't waste your time

Absolutely bad unbelievable experience.BitStarz had no problem taking my deposits, but the moment I won around $500 and requested a withdrawal, the endless obstacles started.I submitted my ID and every standard verification document they asked for. Then they demanded something I have never seen any other casino ask for: a selfie standing next to a street sign, bus station, or other identifiable location. It was ridiculous, but I still complied and sent the photo.After submitting everything they requested, my withdrawal remains delayed and I'm simply being told to wait. No clear timeframe, no explanation, just more delays after winning.In my opinion, this experience raises serious concerns about how withdrawals are handled. Depositing was instant. Winning and getting paid has been a completely different story.If you're considering playing here, just ask yourself this: if they make you jump through this many hoops for a relatively small withdrawal of $500, what happens when you win more?This has been one of the most frustrating online casino experiences I've had.

Warning about Bitstarz! A Systematic Scam That Has Been Running for Years.On June 9, 2026, I sent Bitstarz a very detailed email (subject: „Request for refund of at least 50% of deposited funds…“) including complete account history, two video recordings, and a legal analysis of violations of Curaçao laws. I requested a refund of at least 50% of my deposited funds.Total deposits I made:0.28746652 BTC (between 2016–2017)5,000 RUB via WebMoneyDuring my entire time playing (dozens of games, hundreds of spins), I practically won nothing. The only win I ever had was 5,000 RUB, but it was immediately rejected — the withdrawal was canceled (status: Canceled – not paid). Statistically, this is practically impossible with slot RTPs of 94–98%.Instead of a serious response, the casino replied that they „did not receive the description of the email“, even though I sent the email twice. No solution, no return of my bitcoin, just more excuses. This is exactly the same pattern that dozens to hundreds of other players complain about on Trustpilot and other forums.What I detailed in the email:Video evidence of zero wins on my accountHidden change of ownership — Dama N.V. went bankrupt in 2024, new operator Gareton B.V. took over Bitstarz without notifying old players (violation of CGA T&C Policy Article 5.2)Repeated violations of KYC/AML rules and Curaçao licensing conditionsViolations of Curaçao LOK (especially Articles 1.2, 5.3, 13.40 — criminal offense punishable by up to 4 years in prison)Czech Criminal Code § 209 (Fraud)What will happen if they do not refund my money:Official complaint to the Curaçao Gaming Authority (CGA)Criminal complaint to Openbaar Ministerie Curaçao (OM Carib) and the special RST unit (referencing the 2025 Operation Nebraska case)Complaints with independent mediators (AskGamblers, ThePOGG, CasinoMeister)Publishing both videos on YouTube + warnings on Reddit, Trustpilot, and PissedConsumerContacting investigative YouTubers (e.g. Coffeezilla and others)Bitstarz has been systematically scamming players for years — they accept deposits, cancel withdrawals, don’t let people win, and then make excuses about technical problems, „emails not received“, or spins.Important warning: Reviews with 4–5 stars are fake and bought. In reality, this casino almost never lets you win properly. And if you do win, they immediately block payouts, followed by endless harassment, repeated KYC demands, and excuses.Anyone who wants to lose money and their nerves — this casino is perfect for you. I strongly advise everyone else to stay away.I have all screenshots, videos, and email communication. After publishing this review, Bitstarz will likely respond with more excuses and offers to “resolve” it — but that will never happen. It’s just their defense tactic to trick new users into thinking it’s the “best casino”. In reality, you will only lose your money.This casino is a pure scam. I also call on all other affected users to report Bitstarz to the relevant authorities.Josef Valkoun

avoid!! i won £100 from free spins bonus, they made up a lie saying i share the same IP address with another user ? 0 paid out