BitStarz— player complaints: 260 in English

Bitstarz is a total rip off. I got $28 using my free spins signup bonus. Then got up to about $42 and just went straight down couldn’t even get a bonus. The probability of that happening equates with them being a rip of and a total scam. Edit: Forgot to mention the minimum you can cash out is $50. I totally would have cashed out had I been able to get my balance to $50. Ollie you do sound rude, but mostly ignorant to the rules of your casino.

Get ready to upload a massive load of documents when cashing out

Stay away from this site! I was playing a slot game called Lucky money. This game requires you to get three symbols to trigger a feature. It gives you an additional three spins for every other symbol you land. Once you reach five symbols it guarantees you 10 free spins. But for every other symbol you gain after 6 symbols it gives you more free spins in the feature and so on. The first time I got the three symbols the game vanished off my screen. I reported this to Support chat and they gave me a list of things to do and to refresh the page. They told me it should restore the game but It did not, and I lost the feature spin. I informed Support about it and stated that I will not worry about it this time but if it happened again, I would contact them. Well on the next feature, it gave me three symbols then four symbols then when I reached the five symbols for the 10 free spins, the game vanished off the screen for a second and then return back with only four symbols and a message across the screen with “incorrect bet”And with the word exit under incorrect spin. This time I took a photo and sent it through to chat Support. Their response was they would investigate it. I had now lost two feature spins, so I was playing all that time for nothing. This only happened when I landed a feature spin. But did not ever happen during normal play. Several emails have been sent back-and-forth, but they continuously claim that the matter was investigated, and those features generated no wins. No proof was given to confirm the result of their investigation. They have not taken any accountability for this issue and I now sense foul play! Stay away from this site! I have now closed my account and have informed my family and friends to do the same. I just read your reply and you really have confirmed now that you are nothing but a scam as you state you sent me a picture proof of the final result? When was this? cause I never received it. All I received was messages saying you had it investigated, and there was no win! Stop with your lies!!

I am a new user - not a competitor as they claim. I put $50 and lost within 5 minutes. Save your money and go play elsewhere

Ok Ollie.... I didn't want to start anything because this is the only site I've been truly loyal to.... And yet ... I don't feel like I'm even having fun anymore. For days and days I've been on a losing streak. Before you start.... Let me address a couple of things. I cashed out 3000 and some change not too long ago and if I'm not mistaken.... I may have cashed out one other time before that??? If not, then please correct me. I think a lot of disagreements come from everyone personal perspective of what a "win" looks like. For example.... If I put in a couple hundred..... I get down to 2 dollars.... And then I hit for ... Idk....130 dollars .... Does the casino count that as a win?... Like... I should ... Count my lucky stars and cash out immediately? Because I don't consider that win.... I don't even consider 3-4 hundred a win when I've just put 200 in... You know what I mean? So with all that being said. Can you please, respond with the TOTAL amount deposited and wagered AND.... Can you please include the number of times ..... Let's .. see... That I got over a thousand dollars? Also.... How many times have I logged in?How loyal am I? How often do I get free spins that leave me with chump change??????One night.... I had... 100 free spins... 200 free spins .... Or.... 200+ .... It was something crazy like that you know? All in the same night.... And ..... What did I get?..... Maybe 60 bucks? But.... How much did I deposit to get those anyways? Like..... At some point..... I have no choice but to take things personally for real. You can say whatever you want..... I'm speaking on my personal experience and the feeling of never being enough... Or giving enough.... Not being... "Loyal" enough."Provably fair" to who?? Players that have high amounts of deposits??? Longer periods of time.... More consistent deposits.... EtcLike.... Basically.... Not the working class.... But the rich.... So again.... No matter what people say.... The world will always side with the people who have more money.... Rich staying rich, poor getting poorer. Also... Allow me to save you some time. Let's talk about playing "responsibly" and that if I have a problem so on and so forth ... Do you think you would be half as successful if not for the players who gamble irresponsibly?So relax.... You all always cover your asses..... I mean... A great job is being done on deflecting liability....... You are safe.... However....... I wonder about those people who run this joint behind the scenes and know the truth. I'm concerned honestly.... Because I wonder if any of you lose sleep when seeing people in crisis. Do you all laugh when an algorithm exposes players as addicts?Do you all think about the possibilities of your children or grandchildren suffering from exploitation while being gaslit?Sure .... I'll work on my end. Also, I would rather be victimized than to ever end up knowingly hurting the people around me.Why do you guys hide each games RTP? Like... yeah it's on the site ... But You definitely have to search and search and search and read these stupid articles about all these games....Anyways...... I hope that inside of yourself, you are able to keep the same stance and actually believe the justifications that you spit out knowing that responsible gaming only prevents you from being responsible legally.......... But mentally..... spiritually.... Anyways, I wish you the best of luck as I'm sure you do me as well 😂

I had a poor experience with Bitstarz. I deposited $10 in MATIC via the Polygon network, and the transaction shows as completed on the Polygon blockchain (I have the proof/transaction hash). Support later told me that Polygon-network deposits are not accepted and that the funds are considered lost with no prospect of recovery, even though MATIC is listed as an accepted payment method on the site.Additionally, an employee told me the issue would be escalated, but I never received an update or resolution.Given the lack of clear guidance on supported networks and the lack of follow-through, I’m disappointed and would not recommend this platform based on my experience.

I don't know how they can have a 4.3 rating when this is the biggest rip-off scam of the planet. The only way you can win anything is if you deposit more than $50 every time you deposit money otherwise they're not going to let you win anything they just take every bit of your deposit and don't even give you a chance to win any money. They're free spins or a joke and you have to bet 40 times your deposit before you can even pull your money out when you do win which just leaves you to lose it anyway so they're going to take your money no matter what you do. They have ruined so many lives. Mine included

I won 300 €. I want to make a transfer, but they won't give me anything. In order to make verification, they ask me for everything I had, I gave it back, and they ask me something again. It's better not to threate

Scam. I deposited money played and then I tried withdrawing which is impossible I uploaded neccesary documents and they keep declining them, so all money gone

A few years ago I won $2,000 and I thanked The live chat dude because I really needed the money because I had just gotten kicked out of my house that same night and I was able to sleep in a motel I was really thankful. Then the dude tells me my account is terminated because they take homelessness serious . And I was betting more than I could afford. I was like wow really. Fast forward a few years later today actually I am now happily married and have my own home kids wife and I asked the live chat if I could have my account back or create a new one and they said no I'm banned permanently. Since when does a casino discriminate against a person what their status is. major BS.

Terrible Casino to deal with. Was given a new user no deposit bonus, won a few hundred dollars. When I tried to withdraw my winnings I was told that I could only withdraw $100, but would need to make a deposit first to get the money. Not sure how that’s a no deposit bonus!!! Stay away from this place, I have been on other sites that actually let you withdraw from a no deposit bonus without actually having to make a deposit!!

Always getting rinsed games like to lag and kick me out when I’m doing good go back in and it’s not hitting lol better off finding another casino put $500 in nearly evrey week for the past month and the features were crappy

I recently joined bitstarz made one deposit of $75 and played for sometime it was pretty good. Except when i checked my account and there was another transaction for another $75 and then another for $64 taken out which i did not authorize. Absolute crooksMassive coincidence first time depositing then 2 other payments come out🤔

ONE STAR — BitStarz Should Be Shut Down ImmediatelyBitStarz isn’t just a bad casino — it’s a predatory machine built to drain new players with a fake “lucky streak” before flipping into a dead, joyless money vacuum. Everything about this site feels engineered, calculated, and deliberately misleading.When you first join, the slots act like they’re on some kind of “welcome script.” Features everywhere. Free spins constantly. Bonus rounds firing off like fireworks. It feels exciting, generous, even promising.But that’s the bait.You’ll get maybe two or three wins around $200 — just enough to make you think the site is fair. Just enough to make you deposit again. Just enough to make you believe you’ve found a casino that actually pays.Then the entire system collapses.No features. No free games. No momentum. Just spin after spin of absolutely nothing — tiny, insulting wins that don’t even cover a fraction of your bet. It doesn’t feel random. It feels programmed.Their promotions are the same story: flashy on the surface, worthless underneath. Cashback is microscopic. Bonuses are hollow. Everything is designed to look generous while giving you nothing.BitStarz thrives on new players who don’t yet realise the pattern. Once you’re past the “welcome phase,” the entire experience becomes a slow, calculated drain on your bankroll.This isn’t just a disappointing casino — it’s a platform that behaves like it’s intentionally manipulating outcomes to keep players depositing while giving nothing back.A site operating like this should not be allowed to run. BitStarz needs to be shut down.If you value fairness, transparency, or even basic entertainment, avoid this casino entirely. It is one of the most blatantly predatory online gambling experiences I’ve ever seen.

This casino is a scam and everything positive about this scandalous casino is lie I waited 45 min while my deposit was being confirmed from the casino they gave me a 12O%

Hi Olle,Your response confirms the core issue.BitzStar allows bonus-buy features while a bonus is active, without blocking them or giving any real-time warning. At the same time, many other games and features are actively blocked when a bonus is in use, which shows that technical enforcement is already possible.Enforcing the rule only after a win — and referring to past “exceptions” instead of preventing the breach — does not make the practice fair.I was never clearly warned at the time that a max bet violation had occurred. The only previous support contact was about wagering not being completed, not about exceeding any betting limit.Responsibility for rule enforcement lies with the platform, not retroactive punishment after a significant win. That is why I stand by my review.Regards,Rober

Very low RTP. Several deposits, low spins values, nothing really happened. The algos are very suspicious on this side. Avoid playing.

⭐️ 1/5 – Big win canceled due to bonus rules trapI played on BitzStar for a long time without problems until I won almost $10,000 on slots. After that, they refused to pay.I had accepted a deposit bonus. While playing, I used the bonus-buy feature on slots. Even with small spins (e.g. $0.40), bonus buys can cost $20–$40, which later was counted as betting over the $5 max bet rule.The problem is: BitzStar allows these games and bonus buys while a bonus is active, but after you win, they use this rule to cancel payouts — even if the big win happens after wagering is completed.Some games are blocked with a bonus, others aren’t, and there is no warning that bonus buys violate the rules. It feels like a setup to deny payouts.Support was firm: no payout, no solution. My $10k win is gone.Advice: Never take bonuses here.

€130 scammed out in 10-15 minutes, worst RTP ever. I wrote to them on Telegram and when I told the truth, they just removed me from the group simply because I said I lost €130 in 10 to 15 minutes and they didn't even give me any free spins. They're the biggest crooks, luring you in with some useless bonuses. Please never deposit money into this casino, the RTP is really bad...

Totally scam casino owned by SoftSwiss, with a license that doesn’t mean nothing