BitStarz— player complaints: 260 in English

Bitstarz is great it’s so addicting. I play it every day and have had big wins!!!

It's ok just needs to have a constant daily reward like stake all casinos should give at least a dollar a day... The first one to give 2 bucks daily is gonna rise over the top of all sweep casinos.

Scamer casino, rarely you got any wins, when you do , they refuse to payout.

All the games.and the discounts and payments are great

Ever since bitcoin dropped bitstarz has treated me badly. The most I've had the opportunity to withdraw since then and it's been over 6 months of playing and spending over $3000, was maybe $120, and that was only on a few occasions. I'm not sure why they treat me so badly, but I'm over it.

Simple to cash out easy and fun to play much consideration to the gambler thanks for the great time

I have played and both won and lost substantial amounts. However, since this is for BitStarz I will give my pros and cons and my overall assessment, and I will give details that I would like to read about which not many give. I like their selection of slot machine games as they do have quite a bit. I typically only play with crypto, btc specifically and they pay you out very quickly. I won about $3k a few months ago, and ended up finally cashing out $2500 and I got within 15 minutes. So, kudos to them for paying out as they should pay out within minutes. In addition, there is no limit on what you can cash out. Something I never understood was playing at an online casino which tells you what you can do with your winnings. So basically, if in the terms it states there is only a 10x max cash out, that means if I deposited $100 to play with and won with that $100, then I could only cash out $1000, but what if my winnings total $5000 ? Hells no would I do that. That is not fair at all ... but, yes there is no doubt you can hit jackpots and big wins- and cash every cent of it out, providing you are within limits as they do have limits such as you cant cash out less than $100 and no more than $2500 for the day (I think) For the cons, I wish they would do a better job at explaining the bonuses such as the bonuz mania, piggyz mania, because honestly I still do not understand this nor do I understand the J$ money. In addition, another con for me is that you cannot get any of the bonuses without depositing $50+ dollars. It is s bit steep at times. Then you feel cheated if you only deposit $30 or $40 because you got nothing and liked it. In my overall opinion, because they do not set limits on cashouts, and they pay out quickly as well as your btc deposits get populated very quickly ... I do tend to gravitate towards this establishment. It is a very solid casino and their customer service is great too. I tend to rotate between 3 online casino's and Bitstarz is in my top 3. So that should tell you what you want to know!

Active no payout complaint against this scam casino. Self excluded and they’re now refusing to pay out the remaining balance.

Bonuses often but should be longer . Overall well

I Really ❤️ Bitstarz but sometimes i feel the players odds are not legally in fair odds all of the time. But they do pay you quickly when you do win. The Piggyz Mania i feel is a Complete Waste of time & Jackpot Mania .

Good payouts fast transactions Pull out when you double up

The player from Australia encounters issues withdrawing funds from Casino , as the casino claims he has another active account. Despite not using any other account for five years and recently requesting a reopening, they only raised this issue after he won and attempted to withdraw $2,500. The player is concerned about the potential closure of his account and the disappearance of his winnings.The player from Australia encounters issues withdrawing funds from Casino , as the casino claims he has another active account. Despite not using any other account for five years and recently requesting a reopening, they only raised this issue after he won and attempted to withdraw $2,500. The player is concerned about the potential closure of his account and the disappearance of his winnings. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 Automatic translation:

The player from Spain faces issues withdrawing his winnings of 3,000 euros after submitting several documents, only to be informed that he is from a restricted country and that his funds will not be returned. He feels that this practice is unfair, as he was allowed to deposit money without issue.The player from Spain faces issues withdrawing his winnings of 3,000 euros after submitting several documents, only to be informed that he is from a restricted country and that his funds will not be returned. He feels that this practice is unfair, as he was allowed to deposit money without issue. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 07 Aug 2026 Automatic translation:

Dnt accept any bonuses.will not allow you to withdraw until you lose anything you were ahead.

I previously made a review about my first withdrawal being delayed. However today my withdrawal was processed almost instantly and was a much larger amount than the first time. Thank you bitstarz. Yes I recommend this casino

Everything about the casino is my flavor it makes my day better

The player from Isle of Man had their account closed by Bitstarz, which claimed they had breached the terms, although the player insisted they had not. They were refunded only their last deposit and felt unfairly treated, especially after checking the terms at the time of play. Attempts to resolve the issue, including involving third parties, did not lead to any satisfactory outcome. We had now rejected the complaint because it concerned events from 2022 and was older than our 6-month time limit.

This this Overall Rating: ⭐☆☆☆☆ Just like they tell me maybe next time in the future, they will receive more stars. I wish them the best pros :Efficient Withdrawal Processing: To the operator's credit, BitStarz Casino processes payout transactions swiftly, with funds usually clearing within one hour.Cons:Substandard Return Experience: Despite consistent deposits and promotional free spins, the actual payout frequency on this platform feels exceptionally low. I’m lucky if I were to win three pennies, off of free spins Deposited funds and bonus rewards rarely yield sustainable wins.Strict Bonus Voidance Clause: Users must exercise extreme caution when playing with an active bonus. BitStarz Bonus Terms enforce a strict $5.00 / €5.00 maximum bet limit per spin. Accidentally exceeding this limit by even a small amount gives the casino the right to invalidate your entire account balance and any accumulated winnings.Unaccommodating Customer Support: The live chat support team does not offer discretionary player rewards, retention bonuses, or compensation.Scarce Promotional Incentives: Outside of gameplay requirements, promotional free spins are rarely given out, appearing only sporadically via their official Telegram channel or email newsletters every few months.Final Verdict:While the fast payout speed at BitStarz is highly efficient, the combination of restrictive bonus terms and a low-yielding player experience makes it a poor platform. Players should be very careful when using any promotional bonuses on this site.

Current agent's avatarHarveyCurrent agent's avatarHi there, how may I help?How come my withdrawal got canceled and my balance is at 33I only have 1 account and never made another one other then this oneHelloCurrent agent's avatarThank you for your patience as we look into your query; we'll get back to you in a moment or two.There are a few reasons a withdrawal can be cancelled - things like outstanding documents, unmet wagering requirements on a deposit, exceeding the max withdrawal from a no deposit bonus, breaching the max bet rule while playing with a bonus, or incorrect withdrawal method/details being entered.When we cancel a withdrawal for any reason, we always send an email explaining exactly why. Please check your inbox and spam/junk folder for an email from our Payments Team - it will explain exactly why your withdrawal was cancelled and any steps you need to take. 📧So I'm confused on ur assumptionsCurrent agent's avatarThose aren't assumptions - those are just the possible reasons a withdrawal can get cancelled on our end. The specific reason for yours will be in the email our Payments Team sent you. Check your inbox and spam/junk folder and it will tell you exactly what happened and what steps to follow. 👍Message:Hi there,After reviewing your account, we found that you are unfortunately not eligible for the Welcome Package.As outlined in our Bonus Terms:3.1 All customer offers are limited to one per person, family, household address, email address, telephone number, payment account (e.g. debit/credit card, Neteller, etc.), IP address, or shared computer (e.g. public library or workplace).Our checks show that another account connected to your IP/device/household has already claimed the Welcome Package. Because of this, it cannot be granted to your account.As a result, any winnings generated from the Welcome Package have been forfeited, and your most recent deposit has been returned. Please note that you will not be able to receive any further Welcome Package bonuses or free spins on your account.Thank you for your understanding, and we wish you a great day ahead.Best regards,The BitStarz TeamTicket ID:K77VZTNo but that isCurrent agent's avatarI understand this is frustrating, and I want to make sure you get the right help here. I'm going to transfer you to our specialized team who can look into this further with you directly.To help them when they connect with you - can you clarify what you'd like them to review regarding the other account or connection they found? Any details you can share will help them look into it faster. 🙏You have been transferred to: Harvey.Current agent's avatarHi there! I’m just reviewing your previous messages. Just give me a moment to catch up, and I’ll be with you shortly! 😊👌🏼I only have 1 account i live with another of people I dont know what they do on there phoneAlof of other people is what I metCurrent agent's avatarUnfortunately as per our terms and conditions the offer is only available to 1 account therefore the confiscation was done accordingly. Our system picked up accounts via IP/device/household which has already made use of the welcome package offer.I just bought this phone a couple of months agoHow can that affected my acciuntAccountIf u look it up I have 1 accountCurrent agent's avatarYes and as stated in our terms and conditions the offer is only available to one account:3.1 All customer offers are limited to one per person, family, household address, email address, telephone number, payment account (e.g. debit/credit card, Neteller, etc.), IP address, or shared computer (e.g. public library or workplace).That makes no sense u gave me 16 dollars in bouns and u took all my money but 33 dollars how can u take 240 from meSaying that 16 is what made me win?Get realI didn't want that bouns in the first placeCurrent agent's avatarAll rewards are option and should it not have been wanted it could have been cancelled on the rewards page before being used as stipulated in our bonus terms and conditions as well.So I lose on all 240 dollars cause of 16 that got placed in my account cause someone else had already claimeCurrent agent's avatarCorrect.BsCurrent agent's avatarSorry to hear you see it that way.How else u would see it i had no clue someone claimed itAnyoAnyway u can get out of paying out the money ur casino lostCrazyI'll make a review of this convoReadCurrent agent's avatarNo worries, Would there be anything else while you have me in chat?

The most games vpn friendly and they really give that money up