BitStarz— player complaints: 260 in English

Accidentally created a second account, instead of a blocked one. By specifying the name of the name and fully correct information about yourself. The first account I blocked myself and forgot about it in September 2018. Having opened a new one with full confidence that I did not have registration in this casino. Made a deposit account, the same method as in September. I found out about the second account only from the support chat. I looked at the deposit statement and was shocked. I understand perfectly well that I may have violated the rules of the casino, but I did not have any malicious intent. I did not use bonuses, I made deposits honestly. And honestly played. There is a clause in the rules of the casino that the casino performs a check at the account registration stage, but there was no such check. Casino also violates the rule. All chat entries are available. After this itsindent, I just simply do not give to use the chat. Close the conversation. Do not even report on the number of my deposits. And I don’t have access to the checkout. I honestly played. The casino found a way not to pay. No suggestions were offered by the casino administration to solve this incident. All my attempts to get feedback without success. I really hope for your help. Regards [EDIT]

Made a deposit of $50 got up to $2,400 back down to $300 then up to $7,000 back down to $4,000 when to make a withdrawal and was told breached the bonus offer by increasing the bet limit over $5 which is not stated anywhere visibly and even after I got up so much then back down and then up so much again once spoke to him on live chat they have now disabled my account

I won free spins and played for quite awhile when my money was down to $0.32 I added $35.00. I kept trying to go into different games but it kept saying I had a bonus so I went to chat and asked what bonus would I still have the response was that I still had it from my free spins and the money I won. I was quite upset obviously and asked how much before the bonus is gone and he said i have wagered 134.75 out of 570 CAD. this is with me using a bunch of spins from my winnings before I added the 35.00, he said i needed to take it down to $0.05 I was winning again with my new deposit but I was not able to take the money out and it baffles me how they can do that. I just think people should be warned about this and I always check your reviews before signing up to a casino. I do have the transcripts from the chat with the guy I just have no where to upload it. Thank you [EDIT]

Hello! 2200 euros were unreasonably confiscated from me by Bitstars casino. On 6 September 2018 I created account at bitstarz.com casino and I’d like to note that in Russia all main casino sites are under roskomnadzor block (thepogg too) and cant be accessed directly. When I registered at bitstarz.com I used chrome vpn extension "betternet" however after I registered I discovered that bitstarz.com has “mirror” site bitstarz10.com All my further communications were with bitstarz10.com - site made by bitstarz.com to bypass roskomnadzor restriction for russian players. The first play 20 free spins lost them and made a first 100 euro deposit using my card into 0 balance and received 100 euro welcome bonus on first deposit. I followed bitstarz casino main T

I have won in this game many times, and every time I go to apply for withdrawal, they ask for documents which I provided every document, but they keep asking for something different every time to make time pass and so they don’t let me withdraw. I have given my every single detail of my card and they have photos of it, and all my personal information that they have requested.. I am from Australia, and this site is apparently banned in Australia which I found out today because they didn’t tell me anything at all. They take my money and deposits which are in AUD, and promise to withdraw but when it comes to withdrawing they don’t. They took a lot of my money this way , and I am really upset... please help me sort this out as I have been needing help as soon as I can. Thank you so much

Deposits are almost instant for Bitcoin. Games pay out pretty well a lot of play time for your money a lot of free Spin bonuses. I chose this casino because of the high rating but after making a deposit 3 days later I received a Friday loyalty bonus 4 V make a Bitcoins I meant the wagering requirements was excited about my winnings and like other Bitcoin casinos that I've played I expected I really fast withdrawal anywhere from instant up to an hour never had waited any longer than that. So I got to live chat there's this guy called [EDIT]. I'll let him know of my withdrawal request I get an email for confirmation confirm with the link provided via email. Then I go back to tell [EDIT] and live chat that I have confirmed my address Bitcoin. He tells me that they will look at it within 10 minutes. After an hour my withdrawal is still pending so I go back to check on my withdrawal and again he tells me the technical crew needs to review it I will contact you once it's been done. 3 hours later I go back to live chat and I said I was just checking on my withdrawal still pending. Then this guy [EDIT] gets really rude and ugly towards my asking of my withdrawal and tells me if I ask again that he will have to block me from live chat for abuse of Live chat.II dislike the fact that they are really good casinos out there with honest ratings and then there's casinos like bitstarz who use stall tactics and unprofessional and rude Behavior towards their players concerning their money. Then I go to email support and ask about the withdrawal process and couple other questions and low and behold I get a reply from [EDIT]. He proceeded to tell me that I can no longer ask about my withdrawal via live chat or via email otherwise I will be blocked. 15 hours later no news on my withdrawal I know where this is going so I play my 24mbtc that I was gonna withdraw and I will never go back to Bit Stars... Yet Betchain, Vegascasino.io and a cpl others never gave me any problems with withdrawal and are always professional. I have chat transcripts and the email I received. Also I would like my initial deposit refunded if at all possible. 2.4 mbtc considering the treatment I received upon being a new player and treated very unkindly and stalling on.processing my withdrawal. Also AFTER this complaint is resolved despite the outcome I would prefer to have my bitstarz acct deactivated

I have $13,000.00 worth of withdrawals and the casino has not approved them. Have not approved my identity documentation. They just keep telling me they are waiting for different things. They just keep dragging it out.

Hi Thanks for giving me the opportunity to present my case. I have been playing at Bitstarz for months now making deposits almost every day. Now every Friday i receive a 5 mBTC loyalty bonus with a wagering requirement of 175 mBTC. 2 weeks ago I managed to meet the wagering requirement and my balance was 60 mBTC so I decided to cash out my winnings. My cash out was accepted and I received my full amount of 60 mBTC to my Bitcoin wallet without any delay. Then I ended up re-depositing 2 small portions of my winnings back into the casino then the following day i deposited the remaining 40 mBTC i had left. I ended up losing everything which is something that happens and I accept that. Now the Friday 2 weeks later which was yesterday the 29th of June I received the same bonus of 5 mBTC and managed to again meet the wagering requirement and had a balance of 74 mBTC so continued to play a bit dropped all the way down to 21 mBTC and managed to get back up to 60 mBTC so i proceeded to cash out then My cashout of 60 mBTC gets discarded and a cashout of 55 mBTC gets accepted and i now have 5 mBTC in my account to use so I figured okay so they accepted the 55 and for some unknown reason havbe left the other 5 in my account. So i wait an hour or so to receive the accepted cashout of 55 mBTC but nothing comes which is strange cause Bitcoin processing times are almost immediate.So I get on to live chat to resolve situation but I am told that the max cashout once wagering has been met is 5 mBTC yet 2 weeks prior it was not the case. Their policy states which I only read yesterday that max cashout of 5 mBTC on bonus which is fine and I get that. What I find starnge is howcome 2 weeks ago with the exact same process I managed to cash out my full amount even though it all went straight back into the casino yet 2 weeks later i can't. It has upset me greatly as I deposit so much to this casino and they wouldn't even try to see the situation from my side even after my loyalty to them. I have all records of my transactions and the transcripts from chat yesterday. Please let me know if you can help me it would be greatly appreciated. Please let me know what I must do next Kind Regards [EDIT]

I deposited 4 times to that site. At my first 3 deposit i lost, when i win at 4th one they closed my account saying "linked to some other account". I never used that site before. I joined there with friend suggestion. They dont even say anything. I am asking them "how could you linked me with some other person?" there are no answers.

I am seeking your assistance to resolve a complaint. I signed up with Bitstarz during Sept/Oct 2017 and kept reviewing games but never played on the site until 02/19/2018. I made my 1st deposit on 2/19 and used all my funds with bonus. Before making my second deposit I approached customer support and asked them that i want to play on live casino but i am unable to play. They advised me to make a fresh deposit into the account and while making a deposit check on "I do not wish to receive any promotional bonus". I followed the instructions and made the deposit which was credited instantly. I again went to customer support and check that all is in place and they confirmed that all is OK now. I also asked, that since I do not have any bonus in my account, if i play now and win anything, will i be entitled to cash out without any problem. [EDIT], of customer support confirmed to me that yes, if there are any winnings they will be yours and you can withdraw them without any problem. After playing at different tables for few hours my balance stood up at 2.07 Btc and I opted for cashing out 2.0 btc - I later cancelled the cash out and opted for cashout of 2.0104 btc. I recieved an email from support to submit documents for verfication. Its interesting to note that BTC deposits are wallet to wallet and no documentations are needed across the globe but I submitted the required documents. Finally i noticed that all submitted documents were approved and cash out was showing processed - 1.9963 btc this was on 02/20 - H'ever after sometime, i received an email from customer support stating that my funds have been confiscated due to violation of the rules. Upon enquiring I was told that since bonus was claimed the account does not qualify for the win. Its is notable, that all bonus funds were finished before making 2nd deposit and the 2nd deposit did not add any bonus amount which is when i was able to play on the live tables. They informed that there are multiple accounts in your name and as such its a violation. Its incorrect information as I do not have any other account and it appears to me that this is a clear mis-statment from the site operator. I only have 1 account and this is what i have registered and used. Conclusion, 1) Firstly they said that the account does not qualify as bonus was claimed and when explained that the bonus terms were met and the new funds were added to account and no bonus funds were playable / played as their system does not allow players to play on the live tables until there is 1 satoshi bonus in the account. Further it was confirmed with [EDIT] / customer support that 2nd deposit was all cash deposit and no bonus was added by the system and that he confirmed to me that i am eligible to play on live tables now and all money will be cashable. Then they changed their stance from bonus violations in registration of more than 1 account in my name which is in correct again. I humbly request you to please discuss with the manager of Bitstarz and reslove this issue. Online players are always at the mercy of the site operators as we only win in ages but when we are faced with this kind of situation it is all the more dis-heartening. I hope you will assist me in getting my genuine money recovered. Thanks

I hit a jackpot after my first deposit and did a withdrawal and they have taken the funds, they are saying that my winnings are a direct result of my free spin bonus but how is that possible it I did the deposit before I hit the jackpot

Yesterday I deposited twice 50mbtc to bitstarz and got lucky on a slot machine. My balance got up to 2.41 BTC. Then when I tried to withdraw, after KYC, bitstarz decided to confiscate all the winnings with the excuse that I'm from the [EDIT]. There was no warning of this except a single sentence buried deep in their very long T&C that nobody reads. Unlike most big casinos that refuse [EDIT] players, there was no prominent warning on the sign up page, and no system to prevent registration from [EDIT] IP addresses. Bitstarz just freerolls unsuspecting [EDIT] players. Losers from the [EDIT] don't get their money back, and winners don't get paid. This is very unfair bordering on fraudulent. Fine print in the T&C dosn't make it OK to freeroll the whole [EDIT]. They should put a better warning in place and prevent registrations from [EDIT] IP addresses, like most other casinos do. Until they do that, they are morally obligated to pay out US winnings, or else change the "deposit" link to "donate" lol.

Hey first of all i would like to apologise for the first time i tried this, i do have a horrible temper and no patients!! None the less its no excuse for the way i acted, so sincere apologies. Bitstarz will not reply to my emails, grant me a phone call or pay out my winnings that i won fair and square. They have put foward false allegations regarding my bank card, a letter from my bank and saying i had multiple accounts when i have never nor has anyone ever used same computer, tablet, phone or laptop i have used to play on bitstarz before. I can provide emails proving that there was no issue with my account or I.D before i won this 42,000 AUD and tried to withdraw 35,500. I was able to withdraw and deposit for the past 12 months but as soon as i have this big win, there's all of a sudden an issue with my I.D and then i had to start showing cards that i had not used in some cases nearly 12 months!! I was upset and angry at having to do this most of the reason for that being there was no issue like previously stated above. So yes i do agree i may have been rude at times, annoying to them and there managers but i just couldn't believe this was the casino that i had come to not only like the best but have the most trust in. So yes i do agree with bitstarz decesion to close my account on me being rude to them, how ever i do not think this justifys or is any rule as them being allowed to confiscate any amount of money let alone that big amount on the account of a player being rude to them. Because if that was a rule no one would ever get paid, there the business that are suppose to be professional, elegant, polite and treating customers like they matter. As i stated above yes i was rude but they were just as bad to me they mocked me, made fun of me and the situation then continued to taunt me saying ill never see a dollar of my winnings. Next part is although i was not happy i supplied all documentation to them as they asked got to the last document (yes i do have proof of what im claiming next) and they told me on several occasions as soon as i supplied this last bank letter they would process my withdrawal immediately. so i still was not happy argued about this letter until finally i went and got the letter proving this particular card that had been lost weeks prior to this and replaced by my bank, i even got them to sign it and stamp it with there stamp so it could be dated with no issues. I supplied this document to never receive an email back still to this day let alone receive there promise as soon as it was sent in id have my money. Now they are claiming i fraudulently wrote this letter myself, docked the stamp, and banks logo and put it all together. Although they never replied and said that just said it 2 days ago when tried to lodge a complaint against them. They are trying to say the card belongs to someone else cause of a google auto fill mistake that put the wrong name in. now i have 2 things to say about this- 1. Why and how do they let a card go through there system with the wrong name then whats on the card? 2. Where is this proof i forged the letter cause im willing to take you into my bank with me so you can be told in person face to face. Mind you all of this when my account was fully verified for 6 months plus prior to this big win and the card they are questioning was not even the card i made the deposit from, resulting in the 42,000 AUD win. They never even asked for the card i had used until i made a big deal about it, then they where like oh yeah we will have that one to. I thank you for taking the time to read this and hopefully help me out. i hope you are having a wonderful day/evening where ever yous are. sincerely [EDIT] P.S. I dont care how long this takes or what i have to do for yas to say thankyou

The game Satoshis Secret is poorly designed and as consequence due to it's poor descriptors within the game, it upped my bet when I did not want it to. The icon in upper left corner where it list as credit's there is a box, that seems to allow for a different reading of what credits remain. However, that seemed not to be the case and it changed my betting amount significantly. I was quite confused as I was fine on betting with the money I had and then a few spins later, the funds were gone. So, because it is not labeled, it appears that it would change the currency readout type, i.e. btc, usd, eur, etc however, it changed the bet amount. It changed my bet from .66 cents to 6$ equivalent. Why would that do that when it lists as credits in the upper left corner? When at the bottom left is where it clearly lists where to change the betting amounts. After this occurred I went to look at another slot game, and indeed, they clearly label that adjusting that credit section in the upper left will, in fact, change the bet amount.

for registration they gave 20 frisin players won 100% won 5000 thousand rubles wanted to withdraw said documents must be and the first deposit of 1000 rubles sent documents well and 1000 rubles all went well verified the account started withdrawing money and then it started as if my account was duplicated but I did not create 2 the account began to correspond in an online chat with the tech support call him [EDIT] says that due to the fact that I logged into the account through another iphone on which there is an account but this is my only account and withdrew these 5000 thousand from my account due to 2 allegedly account but it's not there

hey they have taken my money they gave me grief from the start but then at last minute told me i needed to supply pics of my bank cards said i dont have them then they said get a letter from bank i said no why should i told me i had to and funds would be paid out immediately once received. then with no proof at all closed my account saying i used someone else's card but this was false got a letter from my bank stating it was indeed my card that it had been lost and replaced and signed dated and stamped mind you i was able to deposit for over 12 months a lot of money with no issue 7 days before i won and withdraw no problems but then when i won 42000 and tried to take 35500 i all of a sudden had to show every card but the one i made the deposit off some where used over a year ago anyway i still did all this and now they wont reply call me or unlock my account of return my funds this casino is very rude and i want my money i won or they should pay all my deposits back as ive proved all they asked for im going to foward all the emails to [email protected] with subject [EDIT] / BITSTARZ from [EDIT] please help me get my money im pre much homeless and this money would change my life it wasnt an issue one week before so shouldnt be now

Made my first deposit there as lsuatf. Depoisted .05 bitcoins and never accepted, any kind of bonus, played for a long time and won 3 bitcoins and now they ask for passports and all types of proof of identity. I thought the purpose of bitcoins and paying the extra amount for them is not to go through this process. Chris in support shut my account down and they stole my winnings. Its a shame bitcoins are not safe when the casino has no risk of a charge back in the future. Who certifies this casino so I can report this?

They deleted my money after i clear wagering requirement and ask for withdraw,because i play several times roulette and bet 20, minimum is 5. I didn't know that, I dont' play that if i knew. I mostly played slot games 98 % and because I play several times roulette I punishment for that to deleted my money 220 euro. Thank u [EDIT]

I was closed my account with BitStarz few months ago because of gambling addiction. I opened an account with play.casino their group casino recently. I deposited and lost 360$. But I already self excluded in same license casino before. I am looking for deposit refunds.please help me to get refunds from above group.

<a href="https://www.casinomeister.com/online-casinos/reviews/bitstarz/" rel="follow" class="samItem link link--external" data-xf-init="sam-item" data-id="91" data-cv="true" data-cc="true" data-position="content_thread">Bitstarz</a> has an issue with being honest with itself. <br> <br> There are some posts of them removing the balances of their players for breaching ridiculous T&amp;Cs. which is acceptable when those are breached. <br> <br> The story: <br> I deposit 100euro and get 100 euro bonus. Balance 200Euro. <br> <br> I play and I win 4000 euro and withdraw.<br> <br> I get this email: <br> " Hi, <br> <br> After a closer look at your gaming activity, we can see that you were unfortunately breaching one of our terms and conditions for bonus play. <br> <br> 12.Until the play through requirements have been met, the maximum bet that can be placed is €5 or currency equivalent or 25 mBTC (0.025 BTC). This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black. <br> <br> Here are some of the bets that violated the terms. in total there are over 100 of them .. <div class="block-xenmax-hide"> <i class="fa fa-exclamation-triangle" aria-hidden="true"></i> You do not have permission to view link <a href="/forums/login/" data-xf-click="overlay">Log in or register now.</a> </div> .<br> <br> You wagering per round was upwards of 100 EUR and therefore, I had to forfeit your bonus and your winnings which is leaving you with your initial deposit. <br> "<br> I realize this a common trap for Bitstarz, however, they breached their own terms. I replied and got the same non-sense, so I give them an example<br> <br> On the same T&amp;Cs that they quoted the previous point is: <br> <br> "11.When betting, placed bets are deducted from the player’s cash balance.<br> However, if no cash balance is available the bet placed will be deducted<br> from the player’s bonus balance."<br> <br> My balance never got under 100euro. Thus I was always playing with MY OWN REAL MONEY. I never played the bonus money. <br> <br> So how can you remove my own cash balance? This is ridiculous.