BitStarz— player complaints: 260 in English

Dude do not play at Bitstarz! This is literally the definition of a scam site that is a fake casino. These reviews are fake they are fake and the games are most definitely controlled by site administrators. It’s extremely obvious. Not one game plays over 45 percent RTP and this has been proven with AI reviewing recorded games. So stay away from this fraud!! They will most likely close account for me busting them out. They are everything that is wrong with online gaming and literally reason why it’s going to get band from online. Do not deposit money here ever! They are stealing from you!!

This isn't a website, it's a scam center. They've designed an RTP system where the only winners are themselves. This definitely needs to be investigated. It's a threat to all other sites that protect their online players. You'll be more upset about the 1.5x bonuses you pay out after receiving them than the bonuses you don't receive despite thousands of spins. If you want to be treated like a fool, you can deposit.

I played at bibitstar for over a year and had done their verification process at least twice. I never had a problem with withdrawals I had made several of them until I won a large amount. A total of over $80,000. There was no bonus involved at the time. It was a clean deposit. It was a very lucky day. I won on a couple of different games some good amounts. I have screenshots and recordings and I saved the emails and the communication between us. TheyThey took a long time doing the verification process again. In the end our decision to not give me the money was becaue they said I lived in Canada and not United States. I don't believe this to be true and they would not show me the proof. I know that they have had my identification three times there they knew exactly where I was at. I talked to them a lot of times but other issues and they knew me well. Of course I was very upset when they decided not to give me any of it and blocked me out of my account. I understand it's a large amount but that doesn't give them the right to decide not to pay it. There were four different games that I had played during the time but I wanted large amounts on one of them being their original game. I can submit all the screenshots and other documents that I have I've been waiting this whole time for them too change their outlook. I've contacted and they weren't able to help me. Thank you for looking into this for me.

**Subject:** Formal Complaint – $100,000 Loss Due to Withdrawal Delay and Unrestricted Funds (BitStarz) Dear **CasinoReviews.com Support**, I am writing to formally submit a complaint against **BitStarz Casino** regarding a **$100,000 loss**, which I believe occurred due to unfair and potentially negligent handling of a withdrawal request. On **Friday, 09/08/23 at 7:40 PM**, I won **$20,000** on the platform and immediately requested a withdrawal. While I understand that larger withdrawals may require additional review, the processing delay extended for **over 2 to 3 hours**. During this time, the **$20,000 remained fully accessible for gameplay**, with **no indication or restriction** to signify the funds were under review or pending withdrawal. Due to this delay and lack of proper restriction or notice, I continued playing under the assumption that the withdrawal would be processed shortly. Unfortunately, this resulted in me losing both the **$20,000** and an additional **$80,000** in deposited funds — totaling a **$100,000 loss**. Had the withdrawal funds been appropriately **locked or restricted**, as is standard practice on many reputable platforms, I would not have had access to them and this outcome could likely have been prevented. I believe this reflects a serious failure in **player protection and responsible gambling protocols** by BitStarz. I respectfully request that **CasinoReviews.com**: - Investigate this matter thoroughly - Reach out to BitStarz Casino for clarification or resolution - Help escalate the issue publicly if necessary to ensure transparency and accountability Attached is my communication with BitStarz support under **Ticket ID: ▇▇▇▇▇▇**. I have also informed BitStarz that legal action may be pursued should a fair resolution not be offered. Thank you for your time and assistance. Sincerely, **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇** _BitStarz Account: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇_ _Date of Incident: Fri, 09/08/23 at 7:40 PM_

The most rogue and scammy casino I have ever experienced. There is no option for 0 stars that is why I give them 1. Their verification procedure was extraordinarily challenging. Once all their requests were satisfied (7 documents later - payslips, selfies with my passport, my ID, my passport, two bank statements, photo of the card i used to deposit) they said that they will pay me and close my account - I simply deposited and won 180 euros - nothing major... Then they came up with more excuses. They could not pay me back to the VISA which I used to deposit and instead, insisted to pay the money to another bank account of mine (that I had used as part of the verification) which was completely unrelated. The funny thing is they preach this: Term 3.12 "Kindly note that withdrawals have to be made to the same method that you deposited with. If you for example deposited with Skrill, the winnings from that deposit have to be sent back via Skrill." But they still wanted to send my withdrawal to a completely unrelated account. Double standards I guess. It shows a lot right? I tried via crypto pay.. they said no.. A supposed crypto casino.. scammy and rogue casino I say.. When I offered them to send a bank transfer to the IBAN linked to my VISA (deposit method) they came up with the next excuse... "we do not process payments to Lithuanian IBANs". Finally I gave them my Malta IBAN and they still didn't send the money - they said "the transaction was declined because your BIC is not SEPA reachable". Guys, please help me put an end to this joke.

I try to play on Bitztar casino online and i was register after that i deposit on my account in $20 i got won almost $400 but my game automatic stop because need to changes the sitting “ you setup the limit time Etc. But desame problem so i’ll try again so i chat team service how to go back my games, at same problem after accidentally to change sitting they call COOLING LIMIT” honestly i’m first timer this on that site so i talk to the Team person i asking it’s poseble to claim my money they say Yes ok i di withdraw succes after 5day nothing send me they told me submit your proof identity i do send my proof, after one month at next another one month again didn’t receive after yesterday i try to follow up “ shock’ it say you not able to claim because rule of the bonus package? Why before not to telling me? this my suprisse so starting worried in discouraging

I won €8004 with Bitstatz from a €200 deposit and €100 bonus. They asked for loads of photos to verify my account, including my passport, bank statement, phone bill, a photo holding a newspaper and a note, my payslips for the past 6 months and the crypto wallet transaction history. Then when I had complied with all the requests, they emailed saying my account is in breach of their terms and conditions, namely this one: "GENERAL BONUS TERMS AND CONDITIONS 3.1 All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace." And we found a linked account via your IP/device/household that had already taken part of the welcome package, so therefore it's not available for you as well.” I checked and no one in my household or family has signed up to Bitstarz let alone claimed their welcome bonus. I can’t imagine anyone has used my telephone number. Im confused as to why they have suddenly decided not to pay after I completed verification. This has caused me a lot of stress losing this amount of money. I hope you can help me get this resolved. Im happy to provide anything you need to assist with my complaint.

this casino and the Support of this casino was there every step of the way when i told them that i lost my phone and didn’t have access to the email [EDIT] But i was still able to login to bitstarz and the account that the email ([EDIT]) was hooked to be for security reasons I thought the best to tell him that I didn’t have access to my email anymore and there’s a possible chance of identity theft could hit the casino in my account so it was best that we deleted it and I lost my level of loyalty and status when deleting it.. I want to say one more thing about that account, I passed KyC verification identity, and also had security withdraws that I passed with [EDIT]… that said that account was in good standing, so when I created [EDIT] user name [EDIT] bitstarz support knew who it was and a few days later I won. over $22000.00 of btc.. and then the day that I went to cash out they come back with my account is forfeited and bullshit !! this is absolutely wrong. I was there every step of the way with support doing what was going on. I informed him everything was fine. This is just another bullshit way of bitstarz not cashing out people that win big and you can look over the Internet and phone cases of their bullshit. This needs to stop and I want my money. I want it fair and square this is illegal you need to help me.

Refusing to verify account, deposited well over $800 aud. Have provided multiple types of bank evidence ect. Identity fully verified, just cannot verify one virtual card that was used. Cannot withdraw until verified.

Transferred funds through the bank. The transaction has been completed. But it didn't hit the casino account. Contacted support. The operator [EDIT] (not adequate) asked for a transaction receipt. I notified him that my bank is not sending checks for the transaction. Daily statements only. I sent a screenshot that had all the information on the transaction. then he sent an extract for the day, where the translation is also visible. To which [EDIT] replied that most likely they would ask for more check-transactions. I wrote to him again that my bank does not give out such data. And asked what should I do? to which [EDIT] (not adequate) wrote again that they would most likely request a check and closed the site. Blocked my access to support. [EDIT] wrote on my screenshot that he did not know where I was translating and to whom. 3 times I asked him to change the operator, since he is so inadequate and cannot help solve the problem. Then he blocked me from accessing the chat. I started emailing. From there I switched to a chat with an English-speaking operator. This operator could not find the correspondence with [EDIT] and said that there was no communication on my account. Apparently I came up with everything and sent screenshots to myself with the transaction I can't message support. money has not been received. On requests to change the operator, he ignored me

Aside from the fact that I've been allowed to play even when the system should be able to detect that i'm located in the United States which is listed as a forbidden country,I've been allowed to continue playing after my old account was closed and i was permanently banned after making threats to inflict harm on myself. They told me i would never be allowed to wager at Bitstarz ever again and all I had to do was create a new account and I was able to resume play immediately. Even after logging into my new account on the same device i always logged into the old account on. How in earth is a person with a severe gambling addiction supposed to have any means to protect themselves from themselves when it is so simple to create a new account AND without ANY effort whatsoever from the casino to uphold their decision to ban a player due to that player displaying a lack of self control and making threats to harm themself? So then the casino claims that it is entirely the players responsibility to ensure that they enter the correct information when opening a new account and the casino is not liable in anyway if the player was banned previously for lack of self control??? So if the casino is not required to make ANY effort whatsoever to enforce their decision ban a player for life by detecting when the same device has been used or any other way to detect or verify a players identity,then please tell me what am I supposed to do to restrict myself from having access to any casinos because it seems hopeless to me at this point! i'll never be able to completely restrict myself from having the ability to gamble at any time day or night. What good is a self exclusion when all i have to do is create a new account? Please enforce Bitstarz to hold up the decision they made with my previous account to never accept money from me ever again by forcing them to refund me every penny i have lost since they made that decision that they made because they "Take responsible gambling seriously"! If they take it seriously then they would acknowledge a problem like this and they would actually hold themselves accountable by not accepting anymore money from a person they said was never allowed to place a bet with them ever again. The ability to allow players to play anonymously is the worst thing imaginable for people like me who have an extreme addiction to gambling. I ruin my life over and over and over again and no amount of protection or "self exclusion" can make it not be possible for me to gamble for as long as there's casinos operating who don't require a KYC verification in order to be allowed to gamble. Please make Bitstarz uphold their decision to never accept my money ever again by approving my refund request. I'm literally one foot off the edge about to end my life because i cannot stop myself from gambling and because the casinos on the internet make it impossible to be able to completely stop myself from having the option to gamble 24/7

Hello there. I do not recommend bitstarz one bit. You will have no problem depositing but when it comes to withdrawing the fun stops. So I had a win of $408. Went to withdraw it and saw that it was cancelled even though it was crypto, with the casino asking for a verification document of myself. I uploaded a picture of my passport got because the bottom to corners weren't completely visible I had to upload another one which I did. I checked my emails and saw that it was cancelled and they then asked for another one containing all 4 corners of passport, which I did. Yet again that was not approved, I think I asked you upload a selfie holding my passport which I did and that was not approved. Next I got asked to take a selfie with passport in one hand and a note in the other hand with the date and my name which I did, not approved again. Next they wanted a clearer picture of my passport with both pages clearly visible, which I did and they rejected it again. With no further comment they then proceeded to close my account and confiscate my winnings saying it violated their terms etc. Which is absolute crap because I sent genuine documents and did everything they ask for without losing my cool. From what I've read around online its happening a fair bit, so I'm not sure whether they're having financial problems or they just do this as a joke. I forgot to mention aswell as the passport images I also sent in several government documents with my name and address on them, which alone would have been more than enough to verify me, as well as a bank statement. And to top it off, I had a affidavit signed by a justice of the peace stating that my documents we're legitimate. So there was ample evidence of my verification. Do not play here

After depositing on the website I managed to build up a reasonable amount after a winning streak and with my pure experience from the past. Suddenly when requested a payout, they contacted me from a fake gmail email address which I still have in my mailbox asking insider information, so data breach is a potential problem as well. After that they deleted my betting history and deleted all the funds from my account. They also closed the account and forced me to stop all the conversations with them.

HI, my name [EDIT] and i creat account in bitstarz i won 40 000 dollar when i create my account they ask me for a passport verification i upload the passport and the verification done in few minutes i play some casino game and i won 40 000 dollar i request for 20 000 dollar they ask me for more verification 1- selfie with passport ( and i sent it ) 2- selfie with street name ( and i sent it ) 3-selfie with newspapper with passport and date ( and i sent it ) 4- they ask me for proof of adresse ( i sent my internet facture ) all this verification just because i won some dollar here is all proof for verification . [EDIT]

Hello all As I understand it, softswiss took action and unilaterally disabled my accounts in all casinos on the softswiss platform. Iam can not login at any account on platform. At casino any company N1group, Hollycorn NV, Dama. I have been a regular customer of the casino on their platform for more than seven years. What caused the decision to disable my accounts, I do not understand. My game was conducted within the rules of the casino and I did not violate them. It is a mystery to me how I offended the softswiss platform, that such a decision was made without notification of the intention to do so. I was a player for seven years and this is how they treat their regulars? Why did they do this without even giving a chance to solve the situation??? If you can help me with my question, please let me know. Softswiss ignores my messages. Best regards,

I have screenshots i sent them eth and they never credited my account they blamed it on blockchain but blockchain has 300 conformations of a successful transfer their cs agents just end chat when you complain

on the 23/09/2022 at 4:10am i was playing farm ville 2 and won the free spin feature .when clicked start feature it failed to start and was stuck at the start .contacted support several times just to be tod same thing over and over clear history etc..try different device ..and did with no change again kept contacting casino support then one support said didnt no why this wasn't escalated and did ...days turned few weeks .following up why has it been resolved keep geting told same thing that we are the platform host its the software provider and were waiting for a response back....i think this is very unfair and i would think bitstarz being the platform host should be or done more to resolve this issue alot quicker by following it up ..but instead they keep saying not there fault waiting for software own to respond .farm ville 2 was taking of the casino for some days but is now back online ..there for they must of had contact but yet i have not been able to complete the 15 free sins i won during play on the game so the winnings is and could not be known .and im still at loss with no result .after a few weeks as passed .or answer to what's being done.just the same reply from support waiting for software owner feed back ..i have and did screen captures of the game and issue at time aswell if needed .cheers

I have spent thousands and thousands of dollars at this casino I've won some I've lost some I've never had a problem. But this last week and a half was not normal every machine I played seem to drop every time I started doing good and then I log back in and I would lose and lose 90% of my spins just having several times throughout the week to the point where I lost close to $2,000 without any wins I'm not asking for all my money back but they have changed and somebody's going to catch them soon I know they're cheating they're doing something. If I can get up fraction of what they stole from me I'd be happy to never play there again after all the years I played and had no problems this just something was not right I know it every time I started doing well no matter what machine I played it kicked me off I get back in and I had to lose. Used to be a good casino it's going to hell now. Thank you

I have screenshots of the wage requirements being met I completed and had 974 usd and I confirmed cashout bitcoin address and then recieved an email saying i had forfeited my winnings because of having a bonus still active which is not true as I had completed said deposit bonus and even if I was able to have some of the winnings half hat would be fine but I won the money fair and square and please help me get what's mine!

So basically Bitstarz allowed me to gamble while I was excluded. Ive sent them an email on the 2th of feb 2018 that I don't want to gamble anymore. a few years pass by and I see that 7bitcasino refunded me for this reason 2500 euros so they say that all their sub brands should do the same as I suffer from gambling issues. I chatted with bitstarz CS and they confirm that I've deposited 740 euro and didn't make any withdrawals. this is true and it was after my exclusion. So id like some help as they revert back to me saying no were not under the same license nor are we responsible. I hope this will solve this situation thanks