BitStarz— player complaints: 260 in English

0 experience was great great because the fast quick transfers between Bitcoin and the fact that I get paid out fast

I literally copied and pasted the deposit address that was on their page... Sent the Bitcoin and I never received anything. When I reach out to customer service to inquire about it they said that I sent it somewhere else all together?? What does that even mean I literally copied and pasted the wallet address that they told me but my deposit went somewhere else? When I showed them what I was talking about because I took screenshots of the whole process they said that there was nothing that they could do. That's a joke! I literally have proof where I copied it and pasted it from their website I have proof of the transaction and they won't do anything to fix their issue. Be careful on this website.

Enjoy playing the games the customer service is really great and the payout is fast

It's a great site, cashouts are fast. I won $900 a few months ago love the bonuses and all

This site is a complete scam… ZERO RTP WHATS SO EVER….. no bonuses, no base hits, can’t hit nothing on any slot or any company with extra bets or bonus buys….. everything is under 5$……. Never ever been treated like this with a new account ever… NEVER DEPO HERO… GO ELSEWHERE

I questioned the win loss ratios on some of the slots and even my win loss ratio and they said they didn’t have that data. So I asked to close my account and that had it closed before I could even finish my sentence almost. Seemed like when I questioned this they were happy to close my account. I once wanted to close my account before and they went out of there way to get me to stay. I don’t know how I feel now about the trust factor for me.I wanted to add while I know loosing is apart of it when you spin and every 8 or 9 out of 10 is a loss how could you keep that up.

Played here alot, like alot. At the start when opening account they will let you face a few big WINS. But, after a while you will get destroyed on the slots. They dont use rtp but their internal rules. Its impossible for me to win now just a complete scam unforntely. And dont let me start on the shitty wagering bonuses 35x 40 x wow! If you still decide to hop on this casino, please do not engage in slots as they are rigged!They will tell you the rtp is random and based on million of spins…. but after alot of play and wager you will understand (when its too late)

They paid me out within an hour no hassle. Awesome casino!

So. I made a 50dollar deposit made 200drops and every single drop. I. Mean 200. Drops 200 landed in the .2 straight middle I watched balls go. For the end go. In the end hole then go. Straight up and go straight to. The middle every single drop.. I did the math with statistical certainty that shouldn't happen in a humans life... That is what I come up with that it was so astronomical.. But it's fair.. Right Not to mention they have nothing to reward players... I'VE lost tons of money at various places I understand the risk.. But what I just had done was a straight up robbery.. Never felt so taken advantage of as I have today by them STAY CLEAR GO TO STAKE THEY WILL NEVER DONYOU LIKE THAT THERE

I've been on this website for about 8 months now and I just recently had my acct disabled and they sited that they closed it because they can. What did I do prior to it being disabled? Well I deposited $69 which is the minimum amount to get the bonus spins. Then I would wager my entire $69 and then if I made $69 or more I would cash out and repeat. Because I wanted to get the jackpot. Anyways I did that 8 times over and was maybe up by $40. I just wanted the bonus spins. After that they delayed 2 of those withdraws and then after I contacted support they cashed out my 2 withdraws and then closed my account because they wanted to no reason given.

First of all, I signed up for the first time of my life, and I claimed the sign up bonuses, then I received $7 for the 30 free spins then I flipped it to $170 and met the 40x wagering requirements. After withdrawing, shortly after, they cancelled it and pulled up an excuse saying that I made multiple accounts under the same ip or device to claim the bonuses. That’s such crap and I’m probably getting my lawyer involved. Support did a horrible job and I’m getting my lawyer involved.Best wishes, soon to meet my lawyer.

Legit as fkkkk! Fast cash out and legit website play here

I have fun with all the games. Some I win more then others. But there fun. Also the free spins!

Christine is very knowledgeable helped me out with my issue and cleared everything no hassle wasn't difficult and is very understanding 100% needs a raise

Was doing good last week now no matter what game I play I've played hundreds and what bet I bet minimum maximum doesn't matter this place is just a straight scam they let you win a little and then they make you lose a lot. Kind of like funzpoints let you win a little and then won't let you win again until they get all that back and then a little bit more so they're always coming out ahead I mean I'd understand if it was just something random but it's not believe me it's all rigged! Friday Saturday and now Sunday! And about 500 $ probably more!

There the best online gaming platform I've played so far

Pictures of the great casino the cash out times are very quick and the amount isn't limited. I haven't had a greater experience than at bitstarz

Ez cash outs. Easy in easy out. Fun games. Great site

Four years ago, I deposited a total of €500, split across five deposits. With my last deposit, I managed to make around €500 in winnings. Of course, when I tried to withdraw, I was unable to do so because I am French.At the time, €500 was a significant amount of money for me. I was gambling far too much, and I was aware of it. When I saw that my account was at risk of being restricted, I made a mistake: I changed my nationality to Norwegian. As soon as I did that, my account was frozen.I fully acknowledge that what I did was wrong. I have admitted my mistake, and I take responsibility for it. However, I never submitted fake documents or attempted to forge any identification. I simply changed the nationality stated on my account.What I find particularly frustrating is that I would have been willing to accept a partial refund of my deposits. Instead, it seems that I am being treated as if I were some kind of criminal simply because I used a VPN and provided incorrect information.This situation also raises a legitimate question: if my nationality and eligibility to play were such a serious issue, why was this not properly verified before accepting my deposits?I understand that casinos have rules, and I accept that I broke some of them. But I also believe there should be some degree of fairness and accountability on the casino's side. Keeping all of a customer's deposits while refusing to consider any form of partial refund feels extremely unfair, especially when the identity and eligibility checks apparently only become an issue when the customer tries to withdraw.I made a mistake, and I understand it. But that does not mean I should simply lose everything without any consideration of the circumstances.This experience has completely changed my view of BitStarz. It feels like there is no human consideration behind the decisions — only money.If you're considering playing online, do your own research carefully and understand the withdrawal and KYC rules before depositing. Personally, after this experience, I would recommend looking elsewhere.Kynd.

I was very happy with my winning and it was a fast funding with no trouble