BitStarz— player complaints: 260 in English

I received 50 free spins and managed to turn them into around €1,800 in winnings after spending over two hours playing. Afterwards, my balance was confiscated because their system supposedly detected that another account had previously used the same IP, device, or household. I am the only person in my household using the site, and I even offered to complete KYC to prove I’m a unique user. I was told KYC wouldn't make any difference, that they couldn't tell me what specifically triggered the restriction, and that the decision was final. So apparently you can play, win around €1,800 from a promotion, and then have the entire balance taken away without being given a meaningful opportunity to prove that the account association is incorrect. Very disappointing experience. I would be extremely cautious about putting time or money into this site.

Scam site won’t pay after wagering past requirements for free spins bonues claiming you second hand used device had multiple accounts claim same bonues but can show proof of that an just tells you your shit out of luck there not paying you an using excuses to not pay out sounds about right for a scam site

Could use more actual free play, if it's gonna be called free p lay t here shouldn't be stipulations

Everything is perfect fast pay fun games nothing to complain about

Sent in my.verification my withdrawal still hasnt been sent

The absolute worse casino on the internet. A friendly advice, DO NOT PLAY HERE. Scum bags they are especially Olle and his condescending remarks. There much better casinos to play at. These guys are greedy af

I’ve never reviewed Bitstarz yet I think I mention it to people a few times a week. I think it’s easier to remember to talk about the bad experiences, but don’t feel the urge or urgency to write about the good (or the great). Bitstarz …. Hands down, best online casino for the following reasons: - number of games- easy to navigate website- fairness (you can actually win on this site) - easy depositing, even easier withdrawals (don’t be afraid of dipping your toes with crytpo deposits if you’ve never used it.) - sense of security- friendly and available support. You’d be a fool to not try this site out if you play online, especially if you’re not happy with the sites you’re playing on. I’d give them 10 out 5 if it were possible.

The excitement when reeling the reels and spinning the slots.

BitStarz (Gareton B.V.) is failing its regulatory duties under its direct Curaçao Gaming Authority license (OGL/2024/165/0185). When raising this issue, their customer support agents simply copy-pasted a script stating it is "the customer's responsibility to abide by regulations" and abruptly closed the chat.However, a contract is a two-way street. BitStarz completely bypassed its mandatory due diligence by allowing me to open an account, deposit Bitcoin, and gamble from a strictly restricted jurisdiction with absolutely zero KYC or identity verification checks. Their system actively ignores territory restrictions to accept crypto deposits, only to hide behind their terms of service when challenged.While the funds were lost during gameplay, the bet itself was illegal under their own terms and enabled entirely by BitStarz's systemic failure to implement proper geo-blocking and mandatory KYC. I demand that management contacts me to arrange a refund of my initial Bitcoin deposits due to this severe regulatory breach. If ignored, a formal compliance report will be filed directly with the Curaçao Gaming Authority regarding their unverified crypto deposit pipeline.

Bitstarz is a fair online casino, from your sign up and everything else.!

Its actually really fun I enjoy it better than going to a casino i get to play in peace

I've won multiple times and I always receive my money promptly when I withdraw.

Day 5 of bitstarz casino refusing to payout the remaining balance in my account. Customer service reps have been instructed to end any chat I start.Fake gaming license. Avoid

While playing the slot NIRVANA using a mobile the have doesn't allow the player to see the balance or the bet... further more i know i selected..20 cents and it had me betting at$6.00 a spin..Just a heads up on this game

Amazing, so fun and I have made hundreds off of this site.

The absolute best customer service by a country mile, None of the normal run around and fast proactive help gets you in and out in just a minute or two tops. Some cool and exciting loyalty benefits, free games and tournaments and of course... All the games you know and more, i cashed out easy and fast after verifying fast too with a really helpful verification team. Shout out to Dave From support 👊 All around excellent.🇳🇿

It's pretty cut and dry easy to navigate platform fun fun no complaints here

We are Very high limit gamblers top status at every casino while live streaming most of our play. We know how slots and tables should run. Now this!!! This is an Absolutely scam lost $10,000. Pay ratio is absolute trash far below average. Will allow 1 maybe 2 hits then the entire site I don’t care what game you are playing will just go dead for hours. Please don’t deposit money on this site. You will get scammed. It’s Ran by con artists so please protect yourself

It was kill didn’t really win but if you could rely change it so people’s could get attached to playing

Active no payment complaint against this company, made five deposits and went to withdraw only what I deposited and they said because I broke a rule they can just steal my balance. Scummy company with a fake gaming license avoid.Also they refused to allow for any independent arbitration. Just stealing money and hiding behind email.