BigClash Casino— player complaints: 7 in English

Reason: Delayed payment I’ve been waiting for a payment from Big Clash Casino since last week. The first time, they simply rejected my withdrawal, and now I had to choose a new withdrawal method. In the meantime, another 3 days have passed…I’ve lost more than €2,000 there, but when I try to withdraw €490, suddenly they make things difficult. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear @azamatshabouev,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. BigClash Casino • Representative 2 weeks ago Dear Askgambler, We thank you for the provided information. Dear Azamat S., Thank you for your patience. We are happy to inform you that your payment has been successfully complete on the 09.09.26. At the moment there are no further withdrawal requests on your account. We thank you for your understanding. Kind regards, BigClash Team AskGamblers • Support Team 2 weeks ago Dear BigClash Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. BigClash Casino • Representative 3 weeks ago Dear Azamat S., Thank you for reaching out to us. We are sorry to hear about your frustration. In order to further investigate your claim we kindly ask you to provide us with the email address connected to your account. We thank you for your understanding. Kind regards, BigClash Team

Reason: Account closure My BigClash account was initially placed under review around 27 June 2026.I contacted BigClash support several times to understand why I could no longer access my account. The initial case was handled under ticket 52646457. For several weeks, I received only generic responses stating that the review was ongoing.On 23 July 2026, BigClash asked me to provide a screenshot of the message displayed when attempting to access my account. I provided the requested screenshot. A second case, ticket 53980990, was subsequently created.BigClash then informed me that my account was under review because of "administrative decisions".On 24 July 2026, BigClash finally confirmed that my account had been permanently closed. They refused to disclose the specific reason for the closure, citing their confidentiality policy.I am not submitting this complaint merely because BigClash decided to close my account.The unresolved issue is that there was a real-money balance remaining on my account when access was suspended, and the account was permanently closed.I subsequently submitted a formal complaint to BigClash requesting confirmation of the exact real-money balance, payment of that balance, a complete transaction statement, and clarification of any amount that may have been voided, deducted, or confiscated.I have also sent follow-up requests, but BigClash has not provided a substantive response concerning the disposition of my remaining funds.BigClash's Terms distinguish between the operator's ability to close an account and measures involving the confiscation of a real-money balance. To date, BigClash has not informed me that my balance was lawfully confiscated under a specific provision, has not identified the amount allegedly confiscated, and has not provided an accounting of what happened to the funds.I therefore respectfully request AskGamblers' assistance in obtaining one of the following outcomes:1. Payment of the legitimate real-money balance remaining on my account at the time of closure; or2. A complete written accounting from BigClash stating:* the exact real-money balance at the time access was suspended;* the balance at permanent closure;* every subsequent deduction, voiding or confiscation;* the contractual provision relied upon for each action; and* the amount that BigClash considers payable to me.I can provide the relevant support correspondence, the account-review screenshot, and evidence concerning tickets 52646457 and 53980990.I remain willing to complete any legitimate identity or payment verification required solely for the purpose of receiving the remaining funds. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @HyMathew,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. BigClash Casino • Representative 3 weeks ago Dear HyMathew, We are pleased to inform you that your payment has been successfully completed. Kind Regards, BigClash Casino Team BigClash Casino • Representative 3 weeks ago Dear HyMathew, Kindly be informed that our team is looking into your withdrawal request and will be completed as soon as possible. Thank you for your cooperation and patience. Kind Regards, BigClash Casino Team HyMathew • France 4 weeks ago I requested the withdraw. Now i'm waiting them to accept the withdraw receivement and after that waiting to receive too.

The player from Belgium has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Belgium has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Sep 2026 Automatic translation:

The player from Greece has been struggling for 1.5 months to withdraw his winnings from BigClash Casino, despite having a fully verified account. He reports continuous delays. His remaining balance of 7,700.04€ is currently trapped due to a "ghost" transaction status.The player from Greece has been struggling for 1.5 months to withdraw his winnings from BigClash Casino, despite having a fully verified account. He reports continuous delays. His remaining balance of 7,700.04€ is currently trapped due to a "ghost" transaction status. Written by TomasComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

Reason: Delayed payment I am filing an official complaint against BigClash Casino (operated by Nova Forge Ltd) for unfair delay tactics and refusal to pay out my legitimate winnings. I registered through an affiliate link, deposited a total of 1,560€, played legally without any active bonuses, and managed to accumulate a total balance of 13,600.04€. Currently, I have 3 pending withdrawals of 800€ each (total 2,400€) stuck 'Under Review' since June 23rd (12 working days ago). To avoid making the payment, the casino intentionally downgraded my VIP level to Level 2 yesterday, and my personal VIP Manager messaged me via WhatsApp, stating he no longer has access to my account, throwing me to the standard chat queue.Moreover, my account dashboard explicitly states that my account requires no further verification ("Your account does not require verification"), proving that the casino has no legal ground to withhold my funds.This is a clear case of bad faith, artificial delay, and psychological coercion to force me to reverse my withdrawals and lose my funds. I demand the immediate approval of all my 2,400€ pending withdrawals and the safety of my remaining 11,200.04€ balance. I have all account screenshots available. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. aigeiros1978 • Greece 3 weeks ago Thanks a lot i take all the money yesterday , best regards, close the complain as resolved BigClash Casino • Representative 3 weeks ago Dear aigeiros1978 We are pleased to inform you that your withdrawals attempted on August 25, and September 4, 2026, has been successfully processed, and the funds were dispatched from our end on September 7, and September 8, 2026. The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank. Please be advised that the pending withdrawals are currently being processed and will be completed as soon as possible. We are making every effort to expedite your request and will provide an update regarding the status of these transactions at the earliest opportunity. Thank you for your patience and understanding while we work through this. Kind regards, BigClash Casino team. aigeiros1978 • Greece 1 month ago Dear AskGamblers Team and Manager,I am writing to provide an immediate update following the casino's recent public statement. I officially confirm that following the extreme pressure from my regulatory escalations and this public thread, the casino has finally approved my previous 2 pending withdrawals (€1,000 total). However, I will absolutely NOT tolerate waiting up to 14 days for every single payment. Because of their continuous systematic delays, my withdrawal queue has already been packed and locked again with 3 new pending requests (€500 each, €1,500 total in the queue), and my remaining active balance stands at exactly €704.04.Since the total remaining amount has now become so small, I publicly demand that BigClash Casino stops these unacceptable, repetitive delays immediately. Do not force me to continuously send daily complaints to the Anjouan Licensing Authority and update this forum publicly just to receive what is rightfully mine. I request the AskGamblers team to keep this complaint strictly OPEN and monitor this case until my 3 new pending requests are fully cleared and my final balance is paid out.Best regards,<full name removed>

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We explained that withdrawals could take up to 14 days due to KYC checks or a high volume of requests, and asked her to update us after that period. As she did not respond to our follow-up messages and reminders, the complaint was closed for now due to lack of communication.

The player from Italy had requested account closure due to gambling addiction, but the casino had reopened his account. He then sought a refund of his last deposits. The player accepted the casino's offer of a €150 refund, but the payment was delayed, and the casino failed to respond to his repeated requests for confirmation. The complaint was marked as resolved by the player after the issue was addressed, with the Complaints Team monitoring the situation and advising patience during the refund process.