Casinoly Casino— player complaints: 9 in English

Reason: Delayed payment Hello Casinoly & AskGamblers,The reason for my message today is that after 8 business days my withdrawals are still not being processed, I contacted the casino via the live chat function, and the support team claimed that they were working on it, without giving me an ETA. My full withdrawal amount is €1480ad38f3­fd-­60a­f-4­d83­-ab­34-­dc0­6cc­e8dc52 (€500 requested on 14/09)a6fcbe­82-­e9e­b-4­4d0­-a4­80-­b28­be1­4fe11c (€500 requested on 15/09)93ae96­fe-­2c3­c-4­5d0­-a2­5b-­a4f­aee­07754b (€480 requested on 16/09)I would really appreciate if the casino could manually check what is up with my withdrawal and share the details behind the delay or process it at their earliest convenience. Thank you and best regards! --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. WHPAF 5 days ago I consider the matter solved, thank you askgamblers Casinoly Casino • Representative 5 days ago Dear Askgambler, Thank you for the patience. We would like to inform you that we send you email regarding the case. Kind regards, Casinoly AskGamblers • Support Team 6 days ago Dear Casinoly Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.

Reason: Delayed payment Hello,I would like to file a complaint against Casinoly. They aren't responding to our emails asking why a $204 CAD e-Interac withdrawal is taking longer than their stated timeframe. They keep giving the same excuse—that delays are normal—but are never able to explain exactly why the transaction hasn't gone through. I’ve made much larger withdrawals in the past, so the whole situation seems really fishy to me.

Player's account has been reopened without consent. [Account] — waiting

Player’s account remains open despite closure request. [Account] — unresolved

Player's account is inaccessible, and she seeks a refund of her deposit. [Deposit] — waiting

Player's withdrawals are repeatedly canceled. [Withdrawal] — waiting

The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 Automatic translation:

The player from Germany was facing ongoing issues with Skrill withdrawals at Casinoly, where some requests were processed smoothly while others were canceled without explanation. He expressed concern that this inconsistency led him to believe payouts were being intentionally delayed and sought a thorough investigation into the matter. We asked the casino for clarification, and it confirmed that the pending withdrawals were escalated to the payments and finance teams for priority processing. After several payouts were completed and the remaining balance was withdrawn in further €500 requests, the player confirmed the issue was resolved and marked the complaint as resolved.

The player from Germany faced issues with a casino that reopened his account without consent after he had self-excluded due to gambling addiction. Despite requesting closure again, the casino refused to refund his deposits and denied responsibility for the situation. We asked the casino for clarification and evidence, after which it offered a €400 refund by email. The player confirmed the amount and provided his bank details, the casino then confirmed that the payment had been completed, and the complaint was marked resolved by the player.