BetWinner: 156 complaints filed in English across 3 platforms, 2 still open, disputed sums €6,481 · 998 BRL and 2 more currencies. Most of them are about withheld payouts (56%). Risk index 37.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-01.
Status unknown 150
Closed, no outcome 2
Resolved 1
Under review 1
Unresolved 1
Rejected 1
Sources
Trustpilot 149CasinoReviews 4Casino Guru 3
Complaints by month
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Questions and answers
How many complaints are there about BetWinner?
The English-language record holds 156 complaints from 3 platforms, 2 of them without a resolution; 150 carry no status from the platform. The latest one is dated 2026-10-01.
What do players complain about?
Mostly withheld payouts — 56% of cases, then account blocks (15%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 156 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 37.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 156
24.05.2026TrustpilotGame fairness
I am sharing this experience only to…
I am sharing this experience only to warn others and prevent them from going through the same situation.While playing the Goal! game, I placed a bet of 177 MAD (around $18 USD). However, the website suddenly changed the bet amount to 771 MAD (around $78 USD) without my approval or confirmation, which caused me a significant financial loss.I contacted customer support to explain the issue, but unfortunately the response was unprofessional and unhelpful, and no real solution was provided.Please be extremely careful when using these platforms and always double-check every amount before confirming any bet, because unexpected changes or system issues can lead to losing your money within seconds.This post is only for awareness and warning purposes.
22.05.2026TrustpilotWithheld payouts
My withdraw approved but no money received Vua Etisalat cash mobile wallet Account number is 1427669373Is should be ns
My withdraw approved but no money received Vua Etisalat cash mobile wallet Account number is 1427669373Is should be nstant after approved ...That site untrusted
22.05.2026TrustpilotWithheld payouts
My withdraw approved but no money…
My withdraw approved but no money received Vua Etisalat cash mobile wallet Account number is 1427669373Is should be nstant after approved ...That site untrusted
21.05.2026TrustpilotWithheld payouts
My account of id-1390035539I won almost 630k and I have been unable to withdraw my money since November 2025,I was told
My account of id-1390035539I won almost 630k and I have been unable to withdraw my money since November 2025,I was told to get a form that says I don’t have gamble addiction which is not included in the terms and conditions Please help rectify the problem so I can make withdrawal.even if I can’t pl
21.05.2026TrustpilotWithheld payouts
My account of id-1390035539
My account of id-1390035539I won almost 630k and I have been unable to withdraw my money since November 2025,I was told to get a form that says I don’t have gamble addiction which is not included in the terms and conditions Please help rectify the problem so I can make withdrawal.even if I can’t place bets anymore.Thanks
19.05.2026TrustpilotBonus terms
scam betting website
scam betting website i have deposited and they told me it rejected and was approuved till after i contacted teh support,2 i have betted with the bonus i won around 450 dollars and they cancelled my bonus account and the support told me that i have lost 3 when withrawing they didnt send me the sms message and i have talked to the support and they closed the chat on m then told me to request a call and then on the call they told me to do the KYC and wait 8 hours and call my netwok provider to allow there message ,,,,,,its frustrating
19.05.2026TrustpilotBonus terms
scam betting website i have deposited and they told me it rejected and was approuved till after i contacted teh support,
scam betting website i have deposited and they told me it rejected and was approuved till after i contacted teh support,2 i have betted with the bonus i won around 450 dollars and they cancelled my bonus account and the support told me that i have lost 3 when withrawing they didnt send me the sms me
16.05.2026TrustpilotWithheld payouts
Worst platform ever !!
This is an update to my previous complaint — and the situation has only gotten worse.My withdrawal has now been marked as “completed” for 50+ days, and I still have not received a single cent.Let’s be clear:Account ID: 1564995375Ticket number: 14860071Payment method: Etisalat CashStatus: “Completed” (but no money received)Proof of payment: NOT PROVIDEDTransaction ID: NOT PROVIDEDI have contacted support repeatedly through both chat and email. Every single response is a copy-paste template with zero effort to actually solve the issue. No escalation, no transparency, no accountability.At this point, this is no longer a delay — this feels like outright negligence or worse.A platform that claims a withdrawal is “completed” but cannot provide proof or ensure delivery after over a month should not be trusted with anyone’s money.If you are thinking about depositing — don’t. Seriously. Think twice before putting your funds into a system that may simply lock you out of your own money with no real support.I will continue to escalate this publicly until it is resolved.
16.05.2026TrustpilotWithheld payouts
This is an update to my previous complaint — and the situation has only gotten worse.My withdrawal has now been marked a
This is an update to my previous complaint — and the situation has only gotten worse.My withdrawal has now been marked as “completed” for 50+ days, and I still have not received a single cent.Let’s be clear:Account ID: 1564995375Ticket number: 14860071Payment method: Etisalat CashStatus: “Completed”
16.05.2026TrustpilotAccount blocks
Betwinner ID - 631158469The security team block my account without any informing to me and hold my withdraw of 1.8 lakh.
Betwinner ID - 631158469The security team block my account without any informing to me and hold my withdraw of 1.8 lakh.I account is blocked in novmember 2025 and still facing same issue. secuirty team asking same documents again and again. its been 7 month and still struggling to activate and acces
16.05.2026TrustpilotAccount blocks
account blocked with consent stuck my around 2 lakh
Betwinner ID - 631158469The security team block my account without any informing to me and hold my withdraw of 1.8 lakh.I account is blocked in novmember 2025 and still facing same issue. secuirty team asking same documents again and again. its been 7 month and still struggling to activate and access my fund. secuirty team and complaint department deliberately doing this to stuck my money. Which i am losing money noone ask for documents but when i start winning they blocked my account without my consent. Now wasting my time and asking same documents again and again.
16.05.2026TrustpilotWithheld payouts
I did a withdrawal with Skrill and it's…
I did a withdrawal with Skrill and it's been 11 days The withdrawal is still on hold, and when I contact support, they keep repeating the same responseThis is crazy
14.05.2026TrustpilotWithheld payouts
I made a withdrawal on this platform (Account ID: 1666404715, Withdrawal ID: 4827175489), and it has been stuck for seve
I made a withdrawal on this platform (Account ID: 1666404715, Withdrawal ID: 4827175489), and it has been stuck for several days without being processed.I was initially told that processing may take up to 48 hours, but that timeframe has already passed. I contacted support and also reached out to th
13.05.2026TrustpilotAccount blocks
Scammers Please avoid betwinner took my money and blocked me
I am writing this review after an extremely frustrating experience with BetWinner that remains unresolved despite repeated follow-ups.My withdrawal has been marked as **“Completed” for more than 45 days**, yet I have **not received any funds**Key details:* Account ID: 1564995375* Withdrawal Ticket Number: 14860071* Waiting time: 45+ days* Payment method: Etisalat Cash* No transaction ID, proof of payment, or transfer evidence has ever been provided.I have contacted support countless times via both live chat and email. Unfortunately, every response is nearly identical, copy-pasted, and provides no actual resolution.To make matters worse, I also made a **deposit 10 may 2026 that never arrived to my account**. I was informed that the transaction is **“stuck”**, and I was given another ticket number:* Deposit Ticket Number: 16734429Since then, I have contacted support multiple times explaining that I now have **two unresolved financial issues at the same time**:1. A withdrawal marked completed for over **45 days** with no money received.2. A deposit that has been stuck since 10 may 2026 and still unresolved.Today, after asking them to stop sending repetitive automated messages and requesting to speak with an actual person who could properly investigate the case, my account was unexpectedly **blocked**, and I was told to contact them via email for any further questions and i did contact them without any respons from their sideAt this point, I am extremely disappointed by the lack of transparency, accountability, and proper customer support. Financial transactions should not be handled this way, especially when customers are left waiting for over a month with no proof of payment and no real assistance.I am publicly escalating this issue in hopes of finally receiving a proper investigation and resolution.
13.05.2026TrustpilotOther
Is not ok I can not able to open all…
Is not ok I can not able to open all page make me losing money all time
12.05.2026TrustpilotWithheld payouts
Deposit stuck withdraw stuck !!! All stuck !!!!
45+ DAYS after my withdrawal was marked as “COMPLETED” — I still have not received MY money.Suddenly nobody can provide:• A transaction ID• Proof of payment• A clear answer• A real solutionAccount ID: 1564995375Payment Method: Etisalat CashAnd now deposit also stuck and i deposited 350 EGP on 11/05/2026 and not recieved till now here is another ticket number they take the deposit and the withdraw and u will never see your money again16734429 deposit ticket number14860071 withdraw ticket Number
10.05.2026TrustpilotWithheld payouts
Think Twice Before Depositing
42+ DAYS after my withdrawal was marked as “COMPLETED” — I still have not received MY money.Let that sink in.They had no problem taking deposits instantly.But when it’s time to pay users back?Suddenly nobody can provide:• A transaction ID• Proof of payment• A clear answer• A real solutionAccount ID: 1564995375Ticket Number: 14860071Payment Method: Etisalat CashFor over a month, I have been trapped in an endless cycle of fake apologies and copy-paste support messages that solve absolutely NOTHING.Every time I ask for proof:They avoid the question.Every time I ask for escalation:They send another template.Every time I ask where my money is:Silence.A trustworthy platform does NOT mark withdrawals as “completed” while the user receives absolutely nothing for 41+ days.At this point, people deserve to ask a serious question:How many other users have had withdrawals marked as “successful” without ever actually receiving their money?Because this no longer feels like a simple delay.It feels like users are being intentionally ignored once they request withdrawals.And the worst part?Support acts like waiting over a MONTH for your own money is somehow normal.Imagine working for your money, depositing it in good faith, then being treated like you don’t matter the second you try to withdraw.No transparency.No accountability.No urgency.No respect for users.Only scripted replies designed to waste time until people give up.To anyone thinking about using this platform:You are taking a serious risk with your money.Because if this can happen to me for 42+ days with zero proof and zero resolution, it can happen to you too.I will continue exposing this publicly on every platform possible until my funds are received and people are warned about how this company handles withdrawals.
09.05.2026TrustpilotWithheld payouts
41+ days no funds recieved !!!!!
This is an update to my previous complaint — and the situation has only gotten worse.My withdrawal has now been marked as “completed” for 41+ days, and I still have not received a single cent.Let’s be clear:Account ID: 1564995375Ticket number: 14860071Payment method: Etisalat CashStatus: “Completed” (but no money received)Proof of payment: NOT PROVIDEDTransaction ID: NOT PROVIDEDI have contacted support repeatedly through both chat and email. Every single response is a copy-paste template with zero effort to actually solve the issue. No escalation, no transparency, no accountability.At this point, this is no longer a delay — this feels like outright negligence or worse.A platform that claims a withdrawal is “completed” but cannot provide proof or ensure delivery after over a month should not be trusted with anyone’s money.If you are thinking about depositing — don’t. Seriously. Think twice before putting your funds into a system that may simply lock you out of your own money with no real support.I will continue to escalate this publicly until it is resolved.
09.05.2026TrustpilotWithheld payouts
Pathetic useless brand that has a…
Pathetic useless brand that has a payment team that only eats money and does scams.
08.05.2026TrustpilotWithheld payouts
Scam site i deposit 350$ i win 1300$…
Scam site i deposit 350$ i win 1300$ now this platform don't reply me security betwinner team scam don't reply me and don't refund me