BetWinner— player complaints: 156 in English

This platform has been one of the most frustrating experiences I’ve ever had. I deposited money using Apple Pay, and when I tried to withdraw it, the withdrawal was first shown as approved. But the moment I clicked the link to complete the transaction, it was instantly rejected and marked as denied by the operator.There is absolutely no clear explanation, no transparency, and no real support. Their system keeps blocking withdrawals for no reason, and they refuse to provide any justification. It feels like they make it impossible for users to get their own money back.Based on my experience, this platform behaves in a way that makes users lose trust completely. People should be extremely careful before putting any money here.ID : 1476186987

Deposit of 300 Thai Baht has never been credited! It has been 3 hours now. How stupid is this gaming platform and scamming people!UPDATE: It's been two weeks and still I have not received my deposit and I requested a refund and suddenly the support team stopped responding me. Don't be fooled by this scam platform. THIS IS SUCH A BULLSHIT BLOOD SUCKER!ID: 1462159985

1XBet, Bet winner, Mel Bet are all one company, They will close your account when you win, frame u up of having multiple accounts or knowing the outcome of games and stop replying your emails... If you're reading this stay away and safe yourself the trouble ......

ID: 1422205299I’ve used many betting platforms over the years, but BetWinner has been the most disappointing experience by far. Their “support team” isn’t even in-house — it’s a third-party provider that clearly has no understanding of the product. If you use live chat, they tell you to call. If you call, they tell you to go back to live chat. It’s an endless loop with zero real help.It also feels like the same outsourced team is replying to Trustpilot reviews, because the replies are just as unhelpful and generic as the customer support conversations.What shocked me most is their BONUS POLICY. They openly confirmed that bonuses, rewards, and any type of promotion are only given to losing customers. I’ve never seen anything like this on any platform, and it says a lot about how they treat players.I also play with their direct competitor, MELBET and they offer bonuses based on actual activity — win or lose — as a proper betting platform should. BetWinner is miles behind in comparison.Overall, I strongly advise staying away until they fix these fundamental issues.

THIS PLATFORM IS A BIG SCAM! YOU WON'T RECEIVE YOUR DEPOSIT.. THEY WILL JUST ASK YOU ALOT OF PROOFS, WHEN YOU DO, THEY WILL NEVER RESPOND YOU EVER! ONLY STUPID PEOPLE WILL RESPOND YOU ON CHAT SUPPORT. CAN YOU IMAGINE MY DEPOSIT CONCERN HAS TAKEN 14 DAYS NOW AND STILL NOT RESOLVED EVEN BANK STATEMENT WAS ALREADY PEOVIDED? ONLY STUPID PEOPLE WILL DEFINITELY USE THIS SCAM PLATFORM.I AM REALLY TIRED OF MAKING FOLLOW UP EMAILS BECAUSE THEY WILL JUST GET YOUR MONEY! THIS PLATFORM IS A SCAM AND FRAUD!! THIS SHOULDN'T BE ALLOWED TO OPERATE. id: 1462159985

7 years verified account. I withdraw money from my player account after 18 or so hours the money didn’t come in , so I cancelled the withdrawal to transfer it to players wallet back. They are making up excuses that it’s because of payment supplier, while I use NETELLER. NETELLER already told me that such transactions doesn’t even exist and there is no transaction that is put on hold or reverted by the website.now it’s been multiple days nothing reverted and same copy paste reply. I have screenshots of customer support laughing about my situation. So guys the conclusion is to just never use this website, always hear bad things until things actually happen to you.Player ID:185115033

Why can't I withdraw my winnings. Since yesterday. Is this not fraud?My id 1440144109. You guys should allow me my hard earn money.

My gaming ID is 520374089Kindly Note that my deposit has been showing “authentication error” and I have not been able to make a deposit.I have contacted your security for weeks now with my deposit for over 7days now but I haven’t been getting any response.They keep telling me I can’t make a deposit and I can’t place bets because the bookmaker reserves the right. I simply just want to make a withdrawal.How do I process this withdrawal manually?

My gaming ID is 520374089.I have tried to reach out to your security team and your support team but they can’t provide any solution.I can’t deposit using opay because I have been blocked from making deposit and placing bet.I just want to withdraw my funds, how do I do that when you are asking me to make a deposit that is impossible.

I used my hard earned money to bet with Betwinner. But now im trying to withdraw my money to treat myself in the hospital, they are snubbing me. They asked for my documents which I provided but they keep snubbing me. This is total scam. I almost died because of them. And im yet to receive my money. Nobody is answering me from the security team. Please Nobody should use them. You will surely regret using Betwinner.Betwinner i have sent you the documents but you guys are not responding. My betting ID is 1466637299

I deposited, played fairly, and won $5,000 USD. When I attempted to withdraw, BetWinner forced an endless KYC process that lasted several weeks. After providing every document they requested, they suddenly blocked my account without warning.They falsely accused me of having multiple accounts, which is completely untrue. I only have one account and have never violated their Terms & Conditions.This is an invented excuse to avoid paying my winnings.BetWinner kept my entire balance and closed my account with no explanation. This is fraud, and players should be extremely careful. They will invent fake “breaches” as soon as you win too much.Account Number: 324719319Avoid this site — they do not pay legitimate winnings.

I deposited and wagered over €250,000 in just three weeks, yet BetWinner gave me almost nothing in loyalty rewards. After I complained, they credited a token 99,000 promo points - worth barely 0.39% of what I played.Their own support team promised on 9 November that they were “working on a package to properly credit” me, but a few days later they completely backtracked and said there would be no further bonuses. No explanation, no accountability.This platform clearly does not value high-volume customers and communicates dishonestly. I strongly advise anyone considering BetWinner to think twice before depositing - their so-called loyalty program is nothing but a marketing illusion.account 1422205299

Betwinner ID - 631158469The security team block my account without any informing to me and hold my withdraw of 1.8 lakh.After submitted all required documents to security team. They are not responding it well and still my account block. it is deliberate behavior by betwinner even I am user of betwinner since 2 year Whenever I try to contact they are responding same message. Still my account block on 6-Nov-2025 and asking the documents again and again. endless process.I have no problem to give them but they can ask in single mail Still my account block on 15-Nov-2025 and no one response me from security team. I am try to contcat them Today 25-nov-202535 days gone still facing same issue I submitted 20 plus documents and asking again and again new documents I think this is a endless process Their customer support is completely unhelpful. Every time I contact them, they just delay things, give copy-paste replies, and never offer a real solution. It honestly feels like they’re avoiding paying out and trying to make the process as hard as possible.

I had a very poor experience with BetWinner as well. My account was merged without my permission, and after that it started showing as “invalid”. I can’t log in or access my balance anymore. I tried reaching out to customer support, but I didn’t receive any proper help or solution.This has caused a lot of frustration, and I believe the platform should manage user accounts in a more transparent and reliable way.

I have been trying to withdraw cash for 4 days unsuccessfully. I called them and they kept lying to me. I don't recommend betwinner to anyone.

.I’ve been using BetWinner for quite some time and have deposited money many times without any issue. But now that I’ve finally tried to withdraw my winnings, they keep cancelling my withdrawal requests again and again — without any clear reason or explanation.Their customer support is completely unhelpful. Every time I contact them, they just delay things, give copy-paste replies, and never offer a real solution. It honestly feels like they’re avoiding paying out and trying to make the process as hard as possible.This whole experience has been stressful and disappointing. I trusted this platform, but now it feels like a complete scam. I strongly advise others to stay away until they fix their withdrawal and customer service issues.

They just don’t let you withdraw! Multiple requests rejected after following instructions provided, and now I don’t get connected to a chat support. And, every time I connected, it was this operator Raaj, none other.

I sent in my docs but they keep asking me the same thing. I shared all my original document, but then there is no response. Their last response was share original files and your further emails will be ignored. Then I shared original files again but no response. Its almost 6 days now.I reached out to Customer support, and they are useless. First asked me to wait for 48 hours and then reach again. and then keep asking to wait for response.I consistently sent email to security to complete verification, but no response. and even threatened and blackmailed to block my emails.My funds are still stuck. My id :597454621

I won 1000 usd and I do the documents procedure everything was fine and when they cant find any mistakes in my documents then they write an email that they think I was a cheater or use bot or multiaccounting then they remove my balance. Crazy that they can operate like this.

I don't receive sms code for withdrawal , and they aren't trying to fix the issue , they kept ignoring me and giving me bullsh#t instructions, and trying to blame the issue on my side , be careful guys.My id : 633986425