Betway— player complaints: 268 in English

First of all i dont know where all the bad reviews comes from. Im here to give my honest opinion. I used a deposit bonus and they have really cool bonus structure. So when you deposit 50 and recive 50 in bonus it will be 50/50 all the time. If you manage to get to 1000€ you will have 500€ raw and 500€ bonus. When it comes to withdraw i recived mine in about 24h so no problem there either. They also have smooth servers so the slots are not laggy. Also many games. I recommend betway

Avoid these scammers, they give you free bets after your initial deposit, but if one of your bet wins, they dont credit you . Ive waited a week for my winnings to ho into my bank, still nothing

Withdrew £100 says ‘’processing’’ Never received stay away from this site at all cost! SCAM!!

Pure rubbish n can't even get a bonuses or decent win n i put quite alot ov money on this n am thinkin deleting this shite 🤔

These people are scammers. You have to wait days for a payout; if you use a casino bonus to place sports bets and win, you can't actually get the money. They have strange rules designed solely to avoid paying out. If you get free spins, you can't use them—they claim it's due to technical issues. They even rig winning betting slips, marking them as losses. Basically, they are thieves and fraudsters. Avoid them.

Absolutely terrible customer service you have to wait 40mins before agent gets to you. You don't get bonus spins after deposited. I was give 3 different reasons why I didn't get my 150spins worst betting app ever. The games glitch constantly. Poor service false advertisements

Its been a month since my account has been locked. And the betway support team are still reviewing my account. This is starting to feel like scam.

I made a withdrawal 10/09/2026 till now im getting the same generic response from your team allow 48hrs now allow 72 hours next thing will be allow 7 days this is unacceptable.. atleast payback the money I deposited . I just want my money

My withdrawal has taken over 24 hours to arrive despite being approved.I then withdrew a smaller amount of £19 to test and see if that one would arrive. It did within 7 hours.My initial withdrawals of £225 and £675 have still not been processed.I tried to explain this to the customer service agent and they just disconnected the chat.Terrible and pathetic service.

Title: Withdrawal delayed for over 32 hours despite being “approved”I am extremely disappointed with Betway.I requested a withdrawal of £428 on 10 September at 03:12. The money was immediately removed from my playable balance, but the withdrawal remained stuck on “Processing Commenced” for more than 24 hours.I contacted support several times and sent four emails. I received only one generic response saying that Betway was experiencing a “system issue” affecting transaction history. They did not answer my specific questions, did not explain whether my withdrawal itself was affected, and did not provide a formal complaint reference number.The withdrawal finally changed to “Processing Approved” at 04:06 on 11 September, but several hours later I still had not received the money and the final “Processing Completed” stage had still not been reached.What makes this even more frustrating is that deposits and gambling continue to work normally while withdrawals are delayed.In my previous experience with Betway, once a withdrawal reached the “Approved” stage, the money arrived almost immediately. This time it has been completely different.I am not asking for anything unreasonable. I simply want access to my own £428 and a clear explanation instead of repeated silence and generic responses.

Very worrying behaviour by this company! Withdrawal delays for ‘technical issue’ but no timeline given to urgency to fix. Over 30hrs later no outcome or resolution and withdrawal pending.If they have such a big technical issue with withdrawals, surely under safer gambling and conduct rules they should pause deposits. They are taking money under false pretence if a customer cannot withdraw.It’s an about time someone stepped in with these companies and actually protected the consumer.

My withdrawal has been pending for days now no answer to when this is going to be resolved I have tried the customer service and I keep getting the same message I have submitted a claim through resolver, it seems I have been scammed and I am absolutely gutted 😢 this shouldnt be aloud! Stay away at all costs!

The prize wheel is comical. It's actually an insult. I played casino all last week and won zero after depositing alot more than I should. They give you nothing here of any value even the free spins you accumulate after hundreds put in you will win no more than a fiver. All programed I don't care what they say.

Terrible service, same generic message for everyone saying they can’t see transactions, never had a issue before you’d think for a “big” betting company they would resolve this quickly over 24 hours since it “went down” will be contacting the gambling commission regarding this

I can see all recent reviews and Ican confirm, I have £300 withdrawal at 1045am is now 9pm and mo money on the bank account. Look like we all been ripped off.

Withdrawals blocked, same excuse for everyoneI requested withdrawals on 9 September. Every follow-up gets the same generic "system issue" message — but no timeline, no date, no real update. Strangely, deposits, betting and games all work perfectly fine with no problems at all.I’m not the only one — lots of people are reporting exactly the same thing right now. It feels like a deliberate delay tactic rather than a technical fault. Formal complaint submitted and reported to the UK Gambling Commission. It shouldn’t be this hard. Very poor customer service they are rude and incompetent.

Never usually have a problem but at 6am this morning I made a withdrawal for 63 it been on processing since then no email received tried chatting but it’s just a bit no live person I’m getting so angry

I withdraw 10 pounds yesterday tried asking were my money is and it says processing, this site is taking the p...

The worst betting app. Customer service is terrible. Tried the chat 5x to resolve a logging on issue and they didn’t help. I’ve not been locked out my account because of Betway. DO NOT USE THIS APP!

BETWAY BOTTLE MERCHANTS NON-EXISTENT CASH OUT YOUR THE PITS AM DEFO DELETING THIS CR@P ACCOUNT DOW GOING TO FONE THE GAMBLING COMMISION TO REPORT YOUR FALSE ADVERTISING YOUR CASH OUT IS AI CONTROLLED EVERYTHING ABOUT THIS BOOKIES IS CORRUPT MY PASSPORT IS ON ITS WAY WHEN I COMES YOU VULTURES ARE GETTING CLOSED DOWN SEE YOUR ADVERTISING ON YOU-TUBE FOR POTENTIAL CUSTOMERS A BIT OF SOUND ADVICE DONT I MEAN DO NOT OPEN A BETWAY ACCOUNT YOU WILL LIVE TO REGRET IT CONMEN PENNY PINCHING CHANCER UNCLE SCROOGE WOULD BE PROUD OF THIS SHAM OF A BOOKMAKERS