Betway— player complaints: 268 in English

Someone mentioned the bonus wheel like its a good thing lol. You literally can lose thousands and thousands here, but yeah the free wheel to recieve the lowest possible spins and pay will see you ok.

Betway is the worse casino you will ever experience , slow withdrawals , awful app , non existent wins and bonus rounds , they have rendered themselves absolutely pointless to play , this may be partly due to pragmatic play but there definitely feels like something is going on at Betway to prevent and lower your chances on the slots even more , Somebody needs to fully audit, report and investigate this awful casino , and no not by one of their known “independent” auditors 😆🤡 people will just stop playing altogether now they are this bad

This company needs to be investigated immediately. They are unlawfully taking people money causing people stress and stealing 100%.What they are doing should see their CEO receive a custcodial sentence .Why are British television broadcasting companies advertising this companies product which is using illegal behaviour. Just look on this (trustpilot) site to see these behaviours.

Betway is 100% fraudulent. Look at the reviews. They are being allowed to carry out these fraudulent behaviours and the powers governing this behaviour are allowing this why?Normally a reason why. This needs to be stopped by the government in the uk immediately. This is 100% criminal.

I've been playing online for about 25 years from online poker competitions, etc. Then, going on the casino websites, long story short, I joined betway for a while and without quoting numbers so through various free spins, bonuses and deposits, I might add, I saw not one iota of any of the games I could see no games or Slots especially Slingo !!! I'm enough, never seen them bricked so badly, implore, the gaming commission to random inspections of these people, there is no way they're using a random number generator and the return to player.Well was zero in my experience, NO paying out at all, I mean not even incidentally, not 1 bit. My account says deposit deposit deposit deposit deposit deposit deposit and I'm ashamed to say it went on for too long and I didn't realise there wasn't one withdrawal. So make of that what you will.But I hope you read this before making the mistake(S) I did. AND THIS IS THE MOST POLITE I CAN BE ABOUT IT !

Extremely disappointing experience with BetwayI had approximately $2,700 of legitimate personal funds in my Betway account, separate from money I had already lost through betting. I also had another account that I disclosed to Betway. They unlocked one account, but when I asked about the other account and the funds associated with it, I was told there was no money in the account.What makes this extremely frustrating is that Betway is refusing to give me access to the account, apparently citing security reasons, while at the same time telling me there are no funds there. I know there were legitimate funds in the account.I understand that a company has security and account policies, but that does not make it acceptable to simply deny a customer access to legitimate personal funds without clearly explaining what happened to the money or providing a reasonable way to resolve the issue.I have provided documentation when requested and tried to resolve this directly, but I have not received a satisfactory explanation.I strongly recommend keeping records of every deposit, withdrawal, transaction, and communication with Betway. My experience has been extremely frustrating, and I feel like I am being denied access to money that legitimately belongs to me.

Don’t even think about joining the casino.Most worse I ever cross.If you want to leave your money to them you can join.No exacting, no bonuses. Just takes takes and takes your money without giving chance to enjoying. From beginning when you start they’ll give you little wins. Just to take you in.

Love Betway free wheel sometimes the super mega wheel if you deposit 20 or more the only issue is how long it takes to speak to a member of the team remember people we win some and lose some gamble responsibly I've had some nice wins just have to be lucky I guess they are a good company obviously most people are unhappy because they not having the luck on their side honestly for me overall very happy so keep up the amazing work guys. 🙌

Please don't use betway online betting. Read the reviews.They are ripping people off .This needs to stop .The betting regulators need to stop this immediately. The government need to look at this behaviour they are using and prevent this immediately. They are a disgrace. I closed my account after 3 days today.Still waiting for my withdrawal amounts. I will speak to my bank tomorrow about their behaviour.

Betways own version ‘Betway big bass splash ‘the slot game is absolutely set to the lowest possible pay out for pretty much all day every day , I urge others who have played this game to call it out and your own experience , I’m glad to see in the comments it is not only me calling it out , like you say it’s ok to lose as you expect it in gambling but this game is an absolute obvious example of things not seeming like they should on online slots , it’s the worse slot game you will ever experience , I’m guessing it pays Betway more if people play their own version 🤣🤡

6 days so far and no withdrawal.No way to speak to anyone, banging head against a wall with this shambles of a betting site.

amounts coming out of ewx husband's account he knows nothing about. He has early onset dementia. Cant contact Betway as he has no knowledge of an account.No real customer service

After reading some of the reviews I'm glad I'm not the only one who thinks Big Bass Spalsh with their name on it is a scam. No one minds losing, its part of gambling but this game is disgusting, I'll stand by my point if you can conviently get the same low spins on the free wheel you can conviently lose when you deposit makes sense right? Pointless playing

Holding payout for 2+ months with 0 reasonings and no support.I did a bet where I deposited $1000, then I quickly got it to $3400 before losing $1400. So I tried to withdraw the remaining $2000 but it has been processing for over 2 months now, and the support team is literally 0 help at all.

I was a new customer and looked to take advantage of the promotional offer for new customers - place a £10 bet to receive £40 of free bets. I placed two £10 bets within the T's & C's of their offer, I wasn't able to bet again after this, which I'll get onto. I never received the promo offers so I reached out after a lengthy wait on their online chat. The woman told me I wasn't eligible and it was a management decision that can't be contested. I was then told that management have limited my betting (as in I'm no longer allowed to bet) after only placing two £10 bets and only having account opened for 24hrs. ABSOLUTE FARCE!!!!

It’s unfortunately not just one issue but many the absolute heartache involved in getting through to customer support and not all the time but numerous times to surprise wheel does not credit and being awarded a prize sufficiently less than what would’ve been gained if you had spawn to prize wheel is given through customer support your complaint about this is dismissed very rudely overall there are many better sites than this to have a punt for yourself.. one final note would be the fact that they can accept your deposit immediately but as for your withdrawal expect to be left waiting.. honestly just a very poor experience

I MADE A WITHDRAWL AND CLOSED MY LAPTOP WHEN I WANTED TO LOG IN AGAIN IT SHOWED ERROR ITS SUCH A BATTLE GETTING THROUGH TO CUSTOMER SERVICE AND ITS THE NEXT DAY ALREADY I STILL HAVENT RECEIVED MY WITHDRAWL.I SENT AN EMAIL NO RESPONSE ,I CALLED FIVE MINUTES ON THE LINE NO ANSWER,I STARTED A CHAT TWICE NO AGENT IVE BEEN WAITING FOR AN HOUR ALREADY ON TWO OCCASSIONS ON THE CHAT,ALL IT SAYS IS: We're still trying to connect you with an agent.If you're still waiting for us, please let us know by selecting "Yes".If you no longer wish to wait, please select "No".THIS IS VERY FRUSTERATING THUS AFTER MAKING USE OF BETWAY AFTER A VERY VERY LONG TIME DONT THINK I WILL MAKE USE OF THIS SITE AGAIN.

After being a loyal customer for months. Suddenly my withdrawal has been sat there for sometime. Customer service keeps telling me my account is under review and it'll take 24hrs. Longest 24hrs I've ever known. Reach out again and I get told to give it more time. Im resigned to the fact I won't be receiving my withdrawal.

Betways own version called Betway big bass splash is the worse slot game I have ever played , it constantly plays like it is turned off from the scatter bonus and is an absolute disaster - you should be ashamed putting your name onto it , also Betway has become the worse casino site , the payouts are non existing , this casino needs reporting and closing down , fix your games !!!!!

WIDRAWALS IS A PROBLEM FOR THIS CASINO ,TAKES AGES TO PAY YOU BACK POOR CUSTOMER SERVICE ,POOR EMAIL COMMUNICATION I JAD TO COMPLAIN TO eCOGRA TO GET PAID DO NOT DEPOSIT UNLESS YOU ARE READY TO LOSE MONEY NOT TO WIN