BetRebels Casino— player complaints: 6 in English

Reason: Verification issues Hi, I won +2600 € from Betrebels casino. I have played at this casino for 7 years and have deposited over 30 000 € to this casino. Now, when I tried to withdraw 2600 €, they haven't paid for a week. Then I asked about it and then they sent a document request. Selfie+id, 12 month bank statement pdf and 12 month skrill statement pdf. I sent them all and then they asked for 12 month bank statement from another account pdf and 12 month skrill statement (not pdf, they asked for screenshots and I sent +20 screenshots from 12 months of all payments. Then they told me the screenshots can't be from pdf, they should be from Skrill app / website. Then I took another +20 screenshots from skrill website so I have sent skrill 12 months' details in 3 different ways. Now they haven't answered to me in over a week. Could you please help me to get my money?

Reason: Delayed payment Hello! I have been using the casino for a while and verified my ID almost immediately after making the account. Now after I tried to withdraw my balance in august, I got a couple of days later an email stating that my withdrawal had been cancelled. After this I contacted their support team, who stated that I had to provide some extra documents for the verification process. I of course complied and sent all the necessary paperwork (picture of me holding my ID and bank statements from the last 8 months). After that I have now waited about 2 weeks with no real updates. When I have contacted their support team I have gotten some vague explanations that this case is almost completed and it is only a matter of days to be completed. However they do not reply to any of my emails and my only way to contact them is by this live chat from which I receive the same answers all the time. This kind of waiting time plus leaving me completely out in the dark is really frustrating and something I haven’t had with almost any other company. I undestand that these verifications are necessary for all licensenced casinos but the way this case has been handeled is not something usual I have encountered. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. user801937 • Finland 2 weeks ago I can confirm that I received my money. AskGamblers • Support Team 2 weeks ago Dear @user801937,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Betrebels Casino • Representative 2 weeks ago The player has received his money and he can confirm that in order to close the complaint

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The player from Finland faced difficulties withdrawing his winnings from BetRebels, which requested impossible documentation related to cryptocurrency wallets he did not use. He believed these verification requirements were arbitrary and prevented him from accessing his funds. We clarified that the casino's request concerned Source of Funds verification, a standard anti-money laundering procedure requiring the player to explain the origin of the cryptocurrency deposited. Since the player had not yet provided sufficient evidence explaining the source of his funds, the verification process remained incomplete. Therefore, the complaint was closed as the casino was not acting unfairly by withholding the withdrawal until proper documentation was submitted.

The player from Finland deposited €26 at BetRebels and played without knowingly accepting a bonus, but later found a withdrawal of approximately €370 blocked due to an automatically added bonus with wagering requirements. The player could not find information about the bonus or its terms on the casino's website and requested clarification from BetRebels regarding the situation. The complaint was marked as resolved after the player confirmed that the issue had been addressed, although specific details of the resolution were not provided. The Complaints Team confirmed the case closure and offered further assistance if needed.

I’m using betrebels casino and I’m trying to withdraw and they keep telling me to show them my Jeton proof of payment and I did many times, I spoke to Jeton they also said that everything I’m showing is correct. However betrebels will not allow me to withdraw. Thanks