1000 Spins Casino— player complaints: 10 in English

The player from Italy requested a withdrawal of €600 a month ago, but after the standard processing time, he had yet to receive his winnings. Although his account was fully verified, the casino continued to cite system delays without valid reasons for the hold on his funds. We tried to mediate the case and asked for bonus details to document it properly, but the casino followed a No-Reaction Policy and did not respond to our efforts. As a result, the complaint was closed as unresolved because no cooperation was received from the casino.The player from Italy requested a withdrawal of €600 a month ago, but after the standard processing time, he had yet to receive his winnings. Although his account was fully verified, the casino continued to cite system delays without valid reasons for the hold on his funds. We tried to mediate the case and asked for bonus details to document it properly, but the casino followed a No-Reaction Policy and did not respond to our efforts. As a result, the complaint was closed as unresolved because no cooperation was received from the casino. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 03 Sep 2026 | Unresolved : 11 Sep 2026Automatic translation:

Player's withdrawal is delayed without explanation. [Withdrawal] — waiting_for_casinoguru

The player from Italy requested to close her account on July 26th due to gambling addiction, but her request was ignored. Despite informing the casino about her situation, she continued to deposit funds and was now filing a formal complaint for a full refund of her deposits, claiming violations of responsible gambling principles. Her account remained open, and the last deposit was made on August 7th after no reply was received to her closure emails. We closed the complaint as unresolved under our No Reaction Policy because the casino repeatedly ignored our attempts to mediate and did not respond to the complaint.The player from Italy requested to close her account on July 26th due to gambling addiction, but her request was ignored. Despite informing the casino about her situation, she continued to deposit funds and was now filing a formal complaint for a full refund of her deposits, claiming violations of responsible gambling principles. Her account remained open, and the last deposit was made on August 7th after no reply was received to her closure emails. We closed the complaint as unresolved under our No Reaction Policy because the casino repeatedly ignored our attempts to mediate and did not respond to the complaint. Written by TomasComplaint Specialist Submitted: 09 Aug 2026 | Unresolved : 18 Aug 2026Automatic translation:

The player from Italy requested a withdrawal over a month ago, but it remained unprocessed. He frequently contacted support but only received generic responses about security checks without clear explanations. He confirmed that he had no previous withdrawals, had passed KYC verification, and had used no bonus when requesting the winnings. We were forced to close the complaint as unresolved because the casino had a repeated no-reaction policy and did not respond to our mediation attempts.The player from Italy requested a withdrawal over a month ago, but it remained unprocessed. He frequently contacted support but only received generic responses about security checks without clear explanations. He confirmed that he had no previous withdrawals, had passed KYC verification, and had used no bonus when requesting the winnings. We were forced to close the complaint as unresolved because the casino had a repeated no-reaction policy and did not respond to our mediation attempts. Written by AttilaComplaint Specialist Submitted: 07 Aug 2026 | Unresolved : 17 Aug 2026Automatic translation:

The player from New York had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. The withdrawal was delayed because his documents were still pending KYC verification, and he said he had already sent multiple emails to the casino without progress. After we requested further details, the player marked the complaint as resolved, so the case was closed as resolved.

The player from Finland requested a withdrawal 7 weeks ago on May 20th and was initially informed that it could take until the 23rd, but she received repetitive responses since then without resolution. She reported that her winnings remained unpaid, and we asked for details about previous withdrawals, KYC verification, and whether a bonus was involved. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was therefore closed for now due to a lack of response from her side.

The player from Portugal had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. They reported that the €1,300 withdrawal had been pending for over two weeks and was only being described by the casino as “under review,” despite their account already having been verified and no further documents having been requested. We attempted to obtain clarification and a resolution, but the casino gave no meaningful response and did not cooperate with our mediation. As a result, the complaint was closed as unresolved due to the casino’s repeated no-reaction behavior.

The player from Ireland had requested a withdrawal two months ago, initially made on March 22, but it had been lodged back into his account on April 15. He had continued to wait for the withdrawal while receiving repetitive responses regarding processing. The player confirmed he had never made a withdrawal before and that his account was not verified. Consequently, the complaint was closed as unresolved due to the casino's lack of cooperation, and a warning against the casino was issued.

The player from Germany had requested a withdrawal two weeks prior, on May 19, 2026, but her payout had still been marked as 'processing' despite her having met all conditions. She had not received any funds. The Complaints Team had reached out to gather more information regarding her previous withdrawals, KYC verification, and bonus status but had not received any response from her. Due to the lack of communication, the complaint had been closed at that time without further investigation. The player had retained the option to reopen the complaint if she chose to resume communication. When the complaint was reopened, the player confirmed she had not made any successful withdrawals but had passed KYC and met bonus conditions. Despite attempts to mediate, the casino did not respond to inquiries, which led the Complaints Team to close the complaint as unresolved and issue a warning about the casino's poor communication and reputation.

The player from Italy had been waiting for a withdrawal request since May 22nd, which exceeded the promised timeframe of 7 to 21 days. Despite having her profile verified, she received no human assistance and only automated responses. She then requested a refund for all her deposits. The complaint was closed as unresolved due to the casino's consistent lack of response to mediation attempts. It was noted that many similar complaints had been received against this casino, leading to a lowered rating and a recommendation to avoid it.