Betinia— player complaints: 10 in English

In November 2025, I completed all qualifying conditions for the advertised Weekly Reload Bonus promotion. The promotion was active at the time of participation and I undertook all the qualifying deposit and wagering activity in expectation of the published offer. After completing the qualifying activity, and losing my entire deposit I was informed that I had been removed from the bonus programme by “administrative decision" and that the bonus would not be credited. No prior notice of exclusion had been provided before the qualifying activity was undertaken. I understand Betinia may choose to exclude customers from promotions. However, my position is that such a decision cannot be applied retrospectively after all qualifying conditions have already been completed under an active promotion. Additionally the operator has completely failed to follow their own complaints process, my formal complaint was left without any response for over two months, despite it being received by customer support. Upon sending another complaint Betinia's “final response” still omitted required ADR escalation details as required under clause 15.3.4 of their own Terms and Conditions. This omission was later acknowledged by the operator. Furthermore clause 15.6 of the operator’s Terms and Conditions states that “all disputes, including their outcomes will be reported to the Malta Gaming Authority within the timescales they stipulate." but when I requested confirmation that my complaints about them failing to credit the bonus or follow their own complaints procedure to MGA the operator responded only in general terms that they report to their regulator, without confirming whether this specific dispute had been reported, without confirming whether this specific dispute had been reported.

I have tried to withdraw my winnings for a couple of months now and every time i return and find my withdraw back in my balance. Apparently due to payment provider technical error.

At 22.47 on 19 July 2025, I placed a bet, via my BETINIA online account, of €26.85 on a horse named DEWCLAW running in the 22.55 race at EVANGELINE racetrack. The bet was at SP. The bet id was 3876329698. The race off time was 23.00 and DEWCLAW was the winner. When my bet was settled, DEWCLAW was shown as the winner but I only received my stake back. You will note from the attached receipt issued by BETINIA that no price was shown for DEWCLAW. I checked with a number of other sites and all show that the SP for DEWCLAW was on average 5 to 1. This means that I am at a loss of €26.85 x 5 =€134.25. Screen shots attached. When I raised the matter with BETINIA customer support, I was informed that the "bet has been settled correctly according to the traders, and this decision is final, binding, and not subject to further discussion”. Obviously, I am not happy with this and, in view of this response, I wish to raise a complaint through you. I would be grateful for an acknowledgement of receipt of this complaint and I look forward to your help in resolving the matter. Regards ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I requested a €100 withdrawal from Betinia.com on 29/05/2025 (username: ▇▇▇▇▇▇▇▇▇▇▇▇). After submitting my withdrawal, I was asked to complete identity verification, which I did successfully about a week later. However, more than a month has passed and I still have not received my money. I have contacted their support multiple times but only receive generic responses and no clear timeline. This unreasonable delay has caused me significant inconvenience and stress. Therefore, I am now also requesting appropriate compensation from Betinia for holding my funds for over a month without any valid reason. I kindly ask CasinoReviews to help resolve this issue, ensure my withdrawal is processed without any further delay, and support my claim for fair compensation for this situation. Thank you very much for your assistance.

I am writing to file a formal complaint regarding Betinia Casino, an online gambling operator licensed by the Malta Gaming Authority. I believe I have been subjected to unfair and restrictive withdrawal practices that led to the loss of my legitimate winnings. ### Background: - I recently won **€4,000** while playing on Betinia. - When I attempted to withdraw the funds, I was informed that I could only withdraw a maximum of **€500 per request**, with a limit of **3 requests per day**. - These limitations were **not clearly communicated** prior to depositing or playing, and I was unable to access my winnings in a reasonable timeframe. - As a result of these restrictions, I continued gambling the balance, ultimately losing the entire €4,000. ### My Concerns: - The withdrawal restrictions effectively prevented me from accessing my own funds. - I believe this may constitute an **unfair commercial practice** under EU consumer law, particularly the Unfair Commercial Practices Directive (2005/29/EC). - Betinia did not offer any resolution, nor did they acknowledge how these practices caused material harm. ### What I Am Seeking: - A **full refund or compensation** of the €4,000 in winnings that I was prevented from withdrawing. - Assistance in resolving this matter directly with Betinia or via their regulatory authority, the Malta Gaming Authority. ### Steps I Have Taken: - I contacted Betinia’s support multiple times, requesting help and clarification, but was only told the withdrawal limits were part of their policy. - No alternative solution or escalation process was offered. I have attached relevant documentation, including screenshots and communications, to support my case. I would greatly appreciate your help in mediating this dispute and ensuring my consumer rights are upheld. Please let me know if you require any further information or clarification. Kind regards, **▇▇▇▇▇▇▇▇▇▇▇** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ **Betinia Account Username: ▇▇▇▇▇▇▇** **Date of Incident:** 24/04/2025

I am complaining about Betinia's actions. I think Betinia has acted strangely and unprofessionally, but above all unfairly towards my betting. It feels like Betinia wants to bully me. In recent years, I have focused on two campaigns that Betinia allows me: Tournament League (Turnaukset in Finnish) and Cities (Kaupungit in Finnish). Last year, Betinia weakened the terms and conditions of the Cities campaign. Apparently, Betinia had announced the changes at some point. I admit that I don't always have the time to read every line (I think no betting enthusiast can) when Betinia changes its terms and conditions often. So I must have accepted the terms and conditions. Apparently, the general rules of betting allow a bookmaker to change the terms of their promotions frequently, even if it is not morally right. I am ready to accept such a loss. But I don't accept that Betinia 25th of February 2025 limited my betting by only allowing a bet of one euro. This feels like pure bullying! The company is apparently acting arbitrarily just because it can. The big bullies the small – it's not fair. What's worst for me, that maximum bet of one euro imposed by Betinia came just when I had won many bets in a short time in the Tournament League, which was important to me, and I was in a good position in a tournament. I would probably have received some cash prize, but Betinia blocked my progress at a critical stage. Can a company committed to an MGA license really act so childishly? I think Betinia should be punished for this. I request that Casino Reviews*, as the betting regulator, oblige Betinia to restore my full customer rights in the best case scenario. At the very least, I hope that Betinia removes the euro upper limit for my betting. (In recent years, I have usually won with a ten-euro bet, so I am not asking for much.) I am attaching the relevant emails. *(Betinia didn't answer, who can I complain to, so I first tried eGogra, but it was the wrong place.) In the form, you asked ‘Total funds being contested’, there my answer means the amount I am currently losing to Betinia. If you have any questions, I will be happy to answer.

I've played att Betinia for some time and almost every deposit and withdrawl was done through Trustly. In April of 2022 i changes my bank when i baught a new house and the old bankaccount was closed down and is no longer in service or registreted at the bank since April 2022. When i went to do a deposit at Betinia with my new account I could not change the bank on Betinia and after writing to them in the chat they told me to try another mettod. This i did and made the deposits with my new Mastercard connected to my new bankaccount at the new Bank. When I won and made a withdrawl in i thing November 17 of 2022 with Trustly for 22.000SEK this didnt go to my new account but was payed out to the old account. After a few days I asked Betinia for my money and they said that i have to contact my bank because they payed out the money and everything looks fine from theire side. Pay in mind Betnina did not give a reciept on my withdrawl after it got aproved and didnt give me one when asking for it. After asking for the reciept a couple of times they send me only a referencenumber but no reciept. So now i still dont know to which account and bank they made the withdrawl. I called my bank and they could not se anything coming from Betnina or Trustly. I then asked Betinia a numberous of times to tell me what bank and account they made the payment to and after some days they gave me a accountnumber in which I saw this was my old, closed down account. When i told them this they told me to call my old bank. I called the bank and they said that no money or payments is registraded for me. When I asked if the amount of 22.000SEK was payed out to the old account they told me this is not possible becouse the account does not exsist since April 2022 therefore the money will bounce back to the payer. I have asked betinia to confirm if the money have bounced back maybe 20 times the last 4-5 weeks and they never gave me an answer. I also have asked Betinia for my reciept of the withdrawl that was sent to the wrong account and they wont give it to me. All they gave me was a refenrece number that i could use when talking to the bank. Betnia asked me to verify that my account on the old bank in which they made the withdrawl is closed so I called the bank and they send me a letter that i sent to Betnia that veryfies that my old banjk account is closed. This was the only document that Betinia asked me for thus my new Mastercard is already veryfied witg Betinia. When I gave them the document and maybe 1-2 days later wanted to ask them of a status i saw that my account was closed. I asked them how come and they said i have to verify my identity wich i already done and to give them my bankhistory for 30 days. I asked in the chat if this veryfication affects my old already aproved withdrawl of 22.000SEK and they told me in the chat that is doesent. Thw verifycation came in like 4 weeks after the withdrawl and she also told me that i have to verify if i wanna make new deposits and withdrawls in the future. This I dont want because i will never again play with betinia in my life! After this is done i will selfexclude myself for life with Betinia. So to sum it up. Betinia took my deposit through my Mastercard which is verifyed and then payed the money to another account that is no longer in use. It does NOT exist. Betnia has refused me a reciept of my withdrawl and say that everything is clear from their side. They wont answer me if the money have bounced back from the bank in which the bank say it has. I really need help Guys! Last mail i got from betinia they changed their story and said i have to verify for them to proceed whit my request. This is after i proveded them whit the document that the old account is closed. And now they want me to verify for a whitdrawl that is already apporived and payed out to the wrong account. A account that is not conected to my mastercaed where the deposit came from. Please help!

Hi, I joined this casino online site on the 17th of June and lodged 100 euro, after having my first bet I had 125 euro in my account which I tried to withdraw I was asked to verify my account and thats when I started to have trouble with Betinia, the card I used to have this bet was done by accident with my partners card as we have a joint account , so I had to send them all my detail as well as my partners details ie passports photo of cards Selfie photos, and proof of addresses which I clearly have done, this Casino just keep on co.ing back asking for more identification which in my opinion is way over the top, all I want is for them to put the 125 euro back into the card the transaction was done with, I have all the history from the start of this complant up to the present day. Yours Sincerely

I was using a Rollover bonus on my first deposit on the website "betinia". Without warning or mail in advance I got a notification saying that betinia isnt available anymore in germany and my account with balance has been migrated to the website "cadabrus". After logging in on that website I asked the live chat how i should continue with the rollover because I had to do it on sportbets and cadabrus only has a casino. The live chat said that it isnt possible to rollover the money anymore, deleted my balance and said that i had to get in contact with the mail support. Since then (over a month ago) I wrote three mails, contacted the live chat few times and got no response on my mails. How should I proceed? Thanks in advance!

The issue happened at https://betinia.com/fi/casino, but Betinia was not on your list of casinos, that´s why I chose Light Casino as it is under the same license. The case: I made a deposit of 100 euros at Betinia on the 27th of Jan. I had set a deposit limit of 200 eur/week on the 23th of Jan thinking that the restriction period is a calendar week. On the 27th the deposit of 100 euros was charged from my bank account, but was not transferred to my casino account. I immediately contacted Betinia support via chat. The answer was, that the deposit was cancelled because of the limit I had set and that the sum (100 eur) would be automatically returned to my bank account within 3 banking days. As the depost was not refunded, I contacted Betinia support via e-mail on the 15th of February inquiring for the whereabouts of my money. They did not reply. I then e-mailed again on the 19th of Feb and stated, that I will forward this issue via official complaint channels. They still have not replied. Could you please help me to get my money back?