BetAlice Casino— player complaints: 19 in English

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Sep 2026 Automatic translation:

Reason: Delayed payment I made withdrawal on 28th of august and they are still processing it. Asked many times on chat that what is situation and answer is always the same, withdrawal is still processing. Account is verified and usually withdrawal takes max 3 days. I have made many deposits to betalice before. This withdrawal was from free spins money that I wagered.

The player from Portugal submitted a verified withdrawal request for €319 on the 13th, but the casino has refused to process the payment and has not responded to his emails for days.The player from Portugal submitted a verified withdrawal request for €319 on the 13th, but the casino has refused to process the payment and has not responded to his emails for days. Written by KristinaComplaint Resolution Center Team Lead Submitted: 16 Sep 2026 | Resolved : 18 Sep 2026Automatic translation:

Player's account is closed and winnings forfeited. [Account] — waiting

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take several days or weeks to process, often due to KYC verification or a high volume of requests, and advised him to wait at least 14 days before escalating. The complaint was later marked as resolved by the player, so we closed it as resolved.The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take several days or weeks to process, often due to KYC verification or a high volume of requests, and advised him to wait at least 14 days before escalating. The complaint was later marked as resolved by the player, so we closed it as resolved. Written by JeanCasino Analyst & Complaint Specialist Submitted: 07 Sep 2026 | Resolved : 09 Sep 2026Automatic translation:

I have been waiting for my withdrawal since 22 August, and despite contacting customer support multiple times, I have received nothing more than generic responses stating that there is a "delay." No explanation has been provided, and they have been unable to give me any timeline for when the issue w

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 Automatic translation:

Player’s withdrawal is delayed. [Withdrawal] — waiting_for_casinoguru

Rigged manipulated scam..same outcome on every slot..scripted to do nothing but scam your money..lowered the rtp on all proivders..4 to 12 days for a withdrawl..this site is 100 percent manipulating its outcomes just like all of the sister sites..DO NOT PLAY HERE.

The player from France had been unable to withdraw her remaining balance from Betalice since June 23, despite multiple contacts with customer support. She had not received a clear explanation or timeframe for the delay, which she believed was unreasonable given her cooperation with the casino. We asked her for details about prior withdrawals, KYC verification, and whether the winnings were tied to a bonus, but she did not reply. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Australia experienced significant delays in processing withdrawals totaling AUD $4,000, which had been pending for over three weeks. Despite assurances from BetAlice representatives that her account was in good standing and that no additional verification was needed, there had been no progress or clear timetable for payments. She requested an independent review of her withdrawal handling and clarification on the delays, along with confirmation of dispute resolution options. We later received confirmation that her account had been verified and the withdrawals were successfully completed, so the complaint was resolved. This happened after repeated KYC requests were satisfied and the casino finally processed the pending withdrawals.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The delay was explained as a common occurrence due to KYC verification or high withdrawal volume, and the player was advised to wait at least 14 days before escalating the issue. After the recommended waiting period, the player confirmed that the issue had been resolved. The complaint was then marked as resolved in the system.

The player from Italy had requested account closure due to gambling addiction issues, but the account was reopened without her consent, leading her to deposit €870. We facilitated communication with the casino, which confirmed that the account had been permanently closed and acknowledged the error in reopening it. The casino agreed to refund the €870 lost after the unauthorized reopening. The refund was processed and received by the player, and the complaint was marked as resolved.

The player from Germany requested a withdrawal of 500 euros two weeks earlier after winning at the 'BetAlice' casino, with additional payments requested soon after. Despite multiple contacts with support, he had not received his winnings and continued to face delays. We contacted the casino, which confirmed that the pending withdrawals were being processed as a priority and that the delay was caused by its withdrawal limits and queue. The player later confirmed that all remaining payments were made on August 3rd, 4th, and 5th, 2026, so the complaint was resolved.The player from Germany requested a withdrawal of 500 euros two weeks earlier after winning at the 'BetAlice' casino, with additional payments requested soon after. Despite multiple contacts with support, he had not received his winnings and continued to face delays. We contacted the casino, which confirmed that the pending withdrawals were being processed as a priority and that the delay was caused by its withdrawal limits and queue. The player later confirmed that all remaining payments were made on August 3rd, 4th, and 5th, 2026, so the complaint was resolved. Written by MariaCasino Analyst Submitted: 01 Jul 2026 | Resolved : 07 Aug 2026Automatic translation:

It has been 10 days since i asked for a withdrawal, and still havent recived my money. The live chat will just say the same, «Thanku for your patience, we will look into it,rest assured the finance department will give you update» and nothing is happening, no mail, no update, just the same

There withdrawal time is beyond ridiculous. Currently waiting 12 days for a withdrawal. They continue to say: "Rest assured, our team is actively working to expedite the process and ensure that your withdrawals are processed as swiftly as possible.Your patience and understanding are greatly apprecia

UPDATE- 3 days after requesting account closure. They have continued to ignore direct requests to close the account. They try to offer bonuses. And have continually ignore at least 10-15 requests to close my account. If I could give a negative score I would. Dont ever deposit into this book. Request

Scammers. They dont payout your winnings. Costmour chat just copy-paste answers like: We will take it to the relevante departement but nothing happens. STAY AWAY

scammers, they blocked my account with no reason and with 400 euros there, i wrote them a message and no response...they acctualy used my card for buying something on internet..avoid!