GrandWin Casino— player complaints: 7 in English

Player's bonuses are unavailable due to account issues. [Bonus] — unresolved

Player is unable to log into the account. [Account] — unresolved

Player is frustrated with RTP and technical issues. [Software] — unresolved

Player's winnings are being withheld in contradiction to the terms and conditions. [Winnings dispute] — rejected

Player's account closure is delayed. [Account] — unresolved

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The player from Germany had requested to close his account due to gambling addiction but continued to receive offers and free spins from the casino. His account remained active despite his repeated requests. We asked him for the casino link, the date and method of his closure request, account access status, and the full email threads, but he did not reply. Due to his lack of response to our messages and reminder, we were unable to investigate further and the complaint was closed for now.