BC.Game Casino— player complaints: 24 in English

The player from Italy submitted a responsible gambling complaint against BC.GAME, claiming the casino failed to enforce his self-exclusion, allowing him to create and use multiple accounts and leading to substantial losses. Despite reporting his situation and the gambling-related harm he experienced, the casino's support team initially escalated his concern but later reversed the decision, stating they would not assist in investigating the additional accounts. He requested an investigation into these accounts, a financial history, and reimbursement for losses incurred after his self-exclusion request. We reviewed the evidence, but the original self-exclusion request was not available and there was no proof that he had explicitly raised gambling addiction or other gambling-related concerns before the disputed deposits. Because of this, we were unable to confirm that BC.GAME failed to meet its responsible gambling obligations. The complaint was therefore rejected due to insufficient evidence, and no refund or further action against the casino was pursued.

The player from Ireland requested the return of cryptocurrency that had been accidentally deposited into his permanently self-excluded account at BC.Game. Despite supplying all necessary information and the casino confirming the deposits, BC.Game had been stalling on the refund and was demanding blockchain TXIDs, which were unavailable. The player was experiencing financial hardship and asked for the matter to be escalated. We later closed the complaint because BC.Game processed and returned the two accidental deposits in full, totalling about 2.79324517 SOL.

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The player from Bangladesh had his BC.Game account suspended for an alleged violation of the Fair Play Policy due to suspected chip dumping or collusion, which he contested as a false positive. He requested a thorough review of his play, emphasizing that his losses resulted from reckless betting. We asked him for details about his account history, deposits, withdrawals, verification, and any communication with the casino, but he later marked the complaint as resolved, following the casino's explanation. As a result, we closed the case as resolved.

The player from Sweden raised a complaint that BC.Game had misclassified the game Poker Win as a PvP game, which affected his Rakeback calculations for around two months. Despite providing evidence of the game’s correct classification, he only received minimal compensation instead of a recalculation for his substantial wagers. He requested a comprehensive audit of his account and appropriate compensation based on the correct Rakeback calculations. We reviewed his communication with the casino and found that BC.Game corrected Poker Win for future rakeback calculations, but it did not recalculate past records retroactively. As he accepted and used the goodwill compensation offered in free spins, we rejected the complaint because no further compensation was considered justified.

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The player from New York reported an erroneous deduction of $100 instead of a $1 bet while playing at BC.GAME. Despite contacting support for a proper investigation, they refused to investigate without a screen recording as proof, which the player did not have. He requested a fair investigation and a refund of the $100. We asked him for supporting evidence such as screenshots, game history, or a recording, but none was provided. As a result, we were unable to confront the casino, and the complaint was closed due to his lack of response.

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The player from Turkey was unable to log into his BC Game account because his email service had been temporarily deactivated, which disabled the receipt of OTP codes. Despite regaining access to his email, the casino did not send the OTP codes, and he received no response from technical support. The player had also lost access to the phone number linked to his account, making email the only option for receiving OTP codes. After submitting proof of deposits and completing account verification as requested by the casino, the player eventually regained access to his account. The complaint was marked as resolved following the player's confirmation of restored access.

The player from Jordan filed a formal complaint against BC.GAME for the unjustified restriction of her account and the confiscation of approximately 52,000 USD in funds and staked assets. Despite providing substantial evidence to refute the casino's allegations of multiple account violations, the casino refused to release her winnings, demanding she forfeit the majority in exchange for a small refund. After reviewing all evidence and communication, we concluded that the casino's decision was justified based on the detection of linked device usage, referral link registration, and inter-account transfers with her husband's account, which violated the casino's multiple account and self-referral policies. Consequently, the complaint was rejected and the confiscation upheld.

The player from Ontario had a self-excluded account and winnings of around $400 that could only be paid out in crypto. Despite following the casino's instructions for withdrawal to his wallet on the SOL network, he did not receive the funds, and the casino claimed the funds were sent out. The player could not access the chat history as the account was self-excluded, and the casino was unresponsive. The complaint was closed due to a lack of evidence supporting the player's claim, but the player was advised to provide evidence if it became available for further assistance.

The player from Córdoba faced issues with a failed deposit of 10,000 ARS and had not received a response from casino support after 6 days, despite having provided proof of identity and bank statements. He sought urgent assistance as no compensation had been offered for the delay. The complaint was resolved after the player confirmed the issue had been addressed, with the Complaints Team advising that such deposit investigations typically required contacting the payment provider and could take about a month. The case was closed following the player's confirmation of resolution.

The player from Russia had registered at the casino, deposited 4,000 rubles, and attempted to make a withdrawal. Although he had passed the online verification for his passport and face, his bank statement was not accepted, and he was unable to re-upload a new one. Consequently, he could not withdraw his winnings. We reviewed the case and found that the casino had provided substantial evidence of arbitrage abuse related to sports betting promotions, which violated their Terms and Conditions. Since the complaint concerned sports betting, which was outside our resolution scope, the complaint was rejected, and the player was advised to pursue specialized sportsbook complaint services if desired.

The player from India reported that his account was restricted despite having completed all required verification steps. He requested a review of his account and an explanation for the restriction. The issue had arisen from the player accessing multiple accounts within the same household using shared devices and linking KYC verification across these accounts after a family member's verification had failed. Although the player believed the account-linking feature allowed this practice, the casino's terms prohibited accessing or using services through another person's account and restricted multiple accounts per individual. After reviewing the case and the casino's terms, we found no grounds to challenge the casino's decision to restrict the account and withhold funds, and the complaint was closed.

Hi **CasinoReviews** team, I’m reaching out for help because I’ve exhausted every other option with BC.Game, and I’m genuinely stressed and disappointed with how they’re handling my case. On **28th June 2025 at 12:25 PM IST (06:55 AM UTC)**, I initiated a **₹40,300 INR fiat withdrawal** from my BC.Game account. The transaction status still shows as **“successfully processed,”** but it’s been **over 48 hours** and the money has **not reached my bank account**. ### Here are the details: **Order ID**: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ **Ticket ID**: ▇▇▇▇▇▇▇ **Proof Submitted**: Full bank statement (shows no ₹40,300 credit), and same-day successful deposits of ₹5,000 and ₹10,000 which came through instantly Since then, I’ve tried every single channel to get help from BC.Game — but their support has been a complete disaster: - I sent them **2 formal emails** — no response at all. - I messaged them on **Twitter** — no reply there either. - **Live chat on their website** is just a bot loop. Every time I try to reach a human, the ticket gets closed automatically without any interaction. I’ve tried this multiple times — same result. - On **Discord**, things got worse: - My **initial messages were deleted**, likely to hide the issue from other users. - I opened a **support ticket via Discord** and got **conflicting responses** from different people. - Then they **started deleting their own replies and even my replies**, seemingly to erase any trace of the conversation — which is incredibly shady. To add to the frustration, they kept **escalating the wait time**: first telling me to wait **2 hours**, then **12 hours**, then **24 hours**, and now **48 hours** — still with no resolution. They also claimed that the **support ticket I created would receive a reply within 24 hours**, but it’s now well past that and **still no update**. In one of the **Discord screenshots (which I’ve saved)**, a support staff even told me to **wait 2 weeks for a reply via email** — and when I called them out on it, they **immediately deleted the message**, again trying to cover their tracks. I’ve taken **screenshots of everything** — emails, chat logs, Discord messages, deleted comments. This entire experience has been completely unacceptable. What’s even more concerning is I’ve now come across other complaints on **CasinoReviews** and other review sites where BC.Game has been accused of providing **fake UTR numbers** (the Indian bank transaction ID) to falsely claim that payouts were completed. These UTRs can be easily verified by the bank, so I don’t understand why a platform would resort to such practices unless there’s something seriously wrong. Until recently, I never had a problem with BC.Game. But over the **past month**, support has gone silent, and users are being left in the dark. This isn’t just about delays anymore — it feels like a pattern of **negligence, cover-ups, and malpractice**. I kindly ask **CasinoReviews** to please intervene and help me retrieve my **₹40,300**. I’ve done everything I can, shared every proof, and just want what’s rightfully mine — with honesty and transparency. **Thank you!**

Order Details: Deposit Amount: 3300 INR Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Status: Processing Created Time: 30/03/2025, 19:50:13 i have deposited 3300inr on this date through paytm and the amount is successfully credited to merchants account however the same amount is not reflected in my wallet and live support did not give any response plz help thanks

I got scam bc game scam with me they took my money and lock my account they are asked me about verification I gave them all they approved my KYC now still am struggling please help me UID 51547834 register email ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I made six withdrawals on 16th of December, after sometime the status showed success but I didn't receive any of these transactions. After contacting their live support they raised few tickets which used to get failed after sometime. At last the showed me some selfmade transaction receipts. Sir I provided them my bank account statement and video recording. Also the bank confirmation record but they didn't listen anything. I will attach my bank confirmation record and also the response of the BC casino . Below are the order ids of the withdrawals. I also contacted my bank they even provided me the bank confirmation record that no such transaction has been credited in my bank account F-1818­599­568­739­245037 F-1818­599­663­006­336493 F-1818­599­739­126­238093 F-1818­599­802­790­577293 F-1818­599­890­526­047373 F-1818­599­948­962­683629

Hi have completed all the verification, incuding camera verficiation, document adress, etc, and when i try to withdraw they dont allow me to. Dont answer emails and chat service dont solve anything, just telling me stupid thing with no sense. They want to keep my balance illegaly

I hope this message finds you well. I am writing to address an issue with my BC Games account. On 28 November 2024, my withdrawal and tip permissions were suspended, preventing me from accessing my winnings of over ₹30,000,000+ While I am still able to deposit funds into my account, I am unable to withdraw any amount. To clarify: 1. No Bonus Funds Used: My gameplay was conducted entirely without the use of bonus funds. 2. Adherence to Rules: I have strictly followed all platform rules and regulations. 3. No Malicious Activity: I assure you that I am not involved in any fraudulent or malicious activity. I have made several attempts to seek support but have not received a satisfactory response. This suspension has caused significant inconvenience, and I kindly request your team to prioritize a review of my account and lift the restrictions at the earliest. If further documentation or information is required, please let me know, and I will provide it promptly. Thank you for your attention and understanding. I am confident your team will address this matter fairly and efficiently. Looking forward to your response. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇