Alf Casino— player complaints: 34 in English

34 Complaints

0▼ Last 30 days · was 3

7 Unresolved

33.589130642396d Last complaint

42.8 Risk index

25% Resolved · of 16 with a known status

56% Withheld payouts among those

€141,495 · $15,445 Disputed sums

Alf Casino: 34 complaints filed in English across 3 platforms, 7 still open, disputed sums €141,495 · $15,445. Most of them are about withheld payouts (59%). Risk index 42.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

Alf Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 59% 20

Other 26% 9

Bonus terms 6% 2

Game fairness 6% 2

Account blocks 3% 1

Status unknown 18 Resolved 4 Under review 4 Unresolved 3 Closed, no outcome 3 Rejected 2

Sources

Casino Guru 18 Trustpilot 14 CasinoReviews 2

Complaints by month

Questions and answers

How many complaints are there about Alf Casino?

The English-language record holds 34 complaints from 3 platforms, 7 of them without a resolution; 18 carry no status from the platform. The latest one is dated 2026-09-08.

Does Alf Casino resolve complaints?

Of 16 complaints where the platform recorded a status, 25% were resolved, 44% remain open and 13% were rejected as groundless, 19% were closed without an outcome. Withheld payouts account for 56% of them.

What do players complain about?

Mostly withheld payouts — 59% of cases, then other (26%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 34 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 42.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 34

20.05.2026 Casino Guru Other

Alf Casino - Player’s accounts have been closed.

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13.05.2026 Casino Guru Withheld payouts

Alf Casino - Player believes that their withdrawal has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. The issue had been caused by a prolonged KYC/AML verification, where Alf Casino repeatedly asked for documents related to an old, no longer active credit card and later required a cancellation letter and updated proof. We asked the casino to clarify the requirements and to consider alternative documents, and once the verification was finally completed, the player was allowed to withdraw winnings. The complaint was then resolved after the casino confirmed that the account had been verified and the pending withdrawals were being processed and paid.

29.04.2026 Trustpilot Withheld payouts

I advise you to move on and not play on a site where you see the Wheel of Fortune and the crab claw. because all the sit

I advise you to move on and not play on a site where you see the Wheel of Fortune and the crab claw. because all the sites are from the same company and it has now become a real obstacle course to withdraw your money. It's been almost 2 weeks since I have two withdrawals of $750 pending and no respo

28.04.2026 Trustpilot Withheld payouts

They dont pay my winning, delete my account.DONT PLAY !!!!!!

03.04.2026 Trustpilot Withheld payouts

My withdrawal is pending from 7 days.My account was closed and when i was withdrawal they ask me and extra verification.

My withdrawal is pending from 7 days.My account was closed and when i was withdrawal they ask me and extra verification. I sent and they answered everything its ok and soon you will receive all of your funds.7 days after I'm still waiting and they answer the same " soon you will receive, don't worry

27.01.2026 Trustpilot Other

This Site is shit !!!! I have put alot money on it never win anything ever ,games are to tight I have sent 13 emails an

This Site is shit !!!! I have put alot money on it never win anything ever ,games are to tight I have sent 13 emails and live chat 3 times to close my account Zero response !!!!Don't sign up they hold you hostage and they dont give a shit 3 different managers sent me stuff Liam is one Finn is one I

29.12.2025 Trustpilot Bonus terms

Avoid that casino.It's scam site. They have 25% live casino cashback promotion. On every Monday You receive 25% amount l

Avoid that casino.It's scam site. They have 25% live casino cashback promotion. On every Monday You receive 25% amount lost in live casino last week.During last week I have deposited and lost in live casino 766€.They say that my cashback is less than required minimum amount (which is 5€).25% of lost

28.12.2025 Trustpilot Other

I have been in contact with cusomerservice many times and sent them mails to close my account, they never reply and i am

I have been in contact with cusomerservice many times and sent them mails to close my account, they never reply and i am having av big problem to get rid of them

27.09.2025 Trustpilot Withheld payouts

Estolio Limited runs many different casino sites. I had always problems to withdraw large amount when i have won as they

Estolio Limited runs many different casino sites. I had always problems to withdraw large amount when i have won as they changed my vip level dramaticly to be able to withraw less money! Only 500 euros per day! They use this method to keep you playing and loose all your winnings.Also i had an arrang

02.10.2024 Trustpilot Withheld payouts

they are not giving me my money i won withdrawal failed.I made a deposit without bonus and I have won 16000€ I made 3 wi

they are not giving me my money i won withdrawal failed.I made a deposit without bonus and I have won 16000€ I made 3 withdrawals two withdrawals of 250€ and one withdrawal of 500€ and I have a balance of 15000€ withdrawal requests have been made since 23/09/2024 and today we have 2/10/2024 the answ

08.01.2024 Trustpilot Withheld payouts

Do not play here! You can make deposits of 5000e and when you win you can only withdraw 500e day, and the vip program is

Do not play here! You can make deposits of 5000e and when you win you can only withdraw 500e day, and the vip program is also scam. i was on level 3 with 12000e month withdrawal and i win all together like 30000e and then they put straight my level back to 1 becouse i didnt do new deposits, why i wo

07.09.2023 Trustpilot Withheld payouts

Dont play at this casino. Good is that they have good selection of games but customer service and withdrawing is the wor

Dont play at this casino. Good is that they have good selection of games but customer service and withdrawing is the worst i have seen. Its been now 10 days since i made withdraw and still havent got it.

19.01.2022 CasinoReviews Withheld payouts Closed, no outcome

Alf Casino - Delayed withdraws

I registered this casino on 6.12.2021. I won with the welcome bonus 7488 euros. This casino advertises itself as a "quick casino" when it comes to payments. However, it has a limit of making only 500 euros withdraw at a time. Every withdraw should be processed in 3 days as they promise. Well, so far, after almost 1,5 months, I have only received 4000 euros of my winnings. At the moment I have been waiting for the latest withdraw 5 days and during December the time was over a week. So could you somehow help me to get my money faster as they promise?

13.04.2020 CasinoReviews Bonus terms Rejected

Alf Casino - removed bonus

casino removed my bonus with excuse: "abusing bonuses/promotions or break rules" it was my first time in this casino, also first bonus i took and i played three jokers with 5€ bet, which isnt against rules. I want my bonus back so i can continue wagering it.

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How the risk index is calculated and how complaints are labelled — the method behind this section.