888 - Account locked & Winnings voided
I created an account here and used my nickname when I signed up as I was only looking around really and assumed if I needed to I could edit my details as my username would always be the same regardless. Because of this when I actually starting winning and wanted to make a withdrawal, and despite providing all the asked for identification for verification, twice, and a phone call to support and a wait of 3 days and being allowed to continue depositing (with the same credit card used to register and previously deposit) and playing until for some reason my account became restricted I then get an email saying that my account would remain closed (was never told it was closed only restricted!) and that all of my winnings had been voided (£2950) and that my deposits would be refunded (£340) to an account that they obviously believe that they could not verify! I was the one who actually pointed out mt mistake by sending an email saying that I made a mistake. At no point have they even attempted or offered to asssist in rectifying this despite my constant communications with. All they have done is stone walled me. I would like to if this would have been the same outcome had I not won anything and highlighted my mistake, would they have refunded my deposits then?
I know they have assisted customers before when there have been problems with a profile name as I have read about in posts on forums where 888 have responded and resolved the issue. I am not happy with their conduct at all.
