888 — player complaint #59743, 2024-08-21: verification
888: a player complaint filed on 2024-08-21, about verification, 5,120 EUR in dispute, status — rejected. Published on CasinoReviews. One of 187 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I have tried to verify my account for about a month now, options on their site are utility bill (water/electricity/gas), bank statement, state issued id and “other”. i have told them in the chat i dont have utility bill from water or electricity because those are included in my rent. on my banks statement there is no address. I even paid for state issued ID which is in english but they wont accept that. In the chat i have sent them home internet bill, car insurance bill, car tax bill, tax ruling letter and all i get is “can you get this and this in english” “i apologize but we cant approve any of these documents” In other words if you play from a country where another language is spoken you cant get your money out.
