£400 withdrawal pending since July – contradictory instructions and unacceptable handling
I would strongly advise anyone considering using 888 Casino to be aware of my experience with withdrawals and customer support.I requested a £400 withdrawal on 3 July 2026. More than two months later, I am still trying to get this resolved.During this period I contacted 888 repeatedly through Live Chat and their complaints process. I was repeatedly told that the withdrawal was being processed/prioritised and to wait for an update. I specifically tried to establish whether anything was required from me.Eventually, in September, I was told for the first time that they required a bank statement before they could process my withdrawal. This is something I could have provided immediately had I been told earlier.I supplied the requested bank statement. I then received another email saying “Thanks for sending your documents”, but in the same email I was told they still needed my bank statement and was given a “Verify Now” link.I followed that link expecting to find somewhere to upload the requested bank statement. Instead, it took me to a Verify ID / Identification Document process asking me to upload the front of an identification document. There was no bank-statement upload option presented to me.I have now emailed 888 again, attached the bank statement again, provided screenshots showing the problem with their verification process, and asked them to explain how I am supposed to comply with a request when the link they provide does not allow me to upload the document they are requesting.What concerns me most is not simply the delay. It is the lack of clear communication and contradictory instructions throughout the process. A customer should not have to spend months chasing a £400 withdrawal and repeatedly trying to discover what the company actually requires.Based on my experience, I would advise others to be extremely cautious before depositing money with 888 Casino, particularly if you expect a straightforward withdrawal process.I will update this review if and when 888 resolves the matter and pays my withdrawal.
