Used to be OK but now the are acting like crooks
Used to be OK but they have now stopped processing withdrawals. Fortunately I only have 2 small ones that are stuck at pending but that's not the point. If they accept a deposit they should process withdrawals. Contacted their chat and was given the run around, told that my card did not accept payouts to which I told them to check my history and they would see it did. They then said that the payments had been returned to them so I asked for it to be released to my casino account and I was told that it was not possible to reverse a withdrawal - if it has been returned to them then it's not being reversed.... I was then told that they would have to use a bank transfer and that I would need to upload documents to verify ID, fine... Tried the link they sent and it didn't work so told them this and they said clear cache, restart browser and restart the GAME. Pointed out that I was trying to use the link they sent only to be told to carry out troublehshooting to identify the issue so I asked what troubleshooting I sould try and they then go stroppy and said that I obviously have trouble reading and copied and pasted the instructions that they had already suggested for fixing a problem with a GAME. They then abruptly ended the chat with the option to rate their service. I've since logged out and back in and now the chat will not load on my profile and the document upload section within my profile does not allow me to upload the documents they have asked for!!! Looking through other user feedback I think I can safely kiss my balance good bye, unless I can get a charge back from my bank. You been warned, even if you have used them in the past, that means nothing, they are currently unjustly withholding users money.
