21Red Casino: 8 complaints filed in English across 2 platforms, 3 still open. Most of them are about withheld payouts (50%). Risk index 75.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.
The English-language record holds 8 complaints from 2 platforms, 3 of them without a resolution; 4 carry no status from the platform. The latest one is dated 2026-08-22.
What do players complain about?
Mostly withheld payouts — 50% of cases, then other (38%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 8 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 75.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 8
22.08.2026Casino GuruWithheld payoutsUnresolved
Player’s withdrawal is delayed and winnings are withheld.
Player’s withdrawal is delayed and winnings are withheld. [Withdrawal] — no_react_reg_good
22.08.2026Casino GuruOtherUnresolved
Player's winnings are confiscated without justification.
Player's winnings are confiscated without justification. [Winnings dispute] — no_react_reg_good
The player from Finland was trying to close her casino account but faced repeated promises without action, along with aggressive bonus offers. This issue extended to her sister casinos, making it difficult for her to resolve the situation. We asked her to clarify whether she wanted account closure or self-exclusion and to forward the closure requests and casino replies, but she did not respond to our follow-up messages. As a result, the complaint was closed for now because we could not continue the investigation without her cooperation.
28.12.2025TrustpilotWithheld payouts
Scam!! I withdraw 950€ and they refused to pay it to me even though my account was verified. They told me that I broke t
Scam!! I withdraw 950€ and they refused to pay it to me even though my account was verified. They told me that I broke the rules but they won't open the matter any further. Completely scam
06.01.2025TrustpilotAccount blocks
Absolute SCAM!!..I had around 400 euros in my account, I have sent them absolutely all the documents they requested and
Absolute SCAM!!..I had around 400 euros in my account, I have sent them absolutely all the documents they requested and in the end I receive a message, that I violated some kind of paragraph from their Terms and they just steal all my money, leaving me with only 30 euros in my account..perfect recip
08.11.2024TrustpilotWithheld payouts
Fraud casinoI won 598€ my account was fully verified and after I requested withdrawal they seized all winnings.Do not wa
Fraud casinoI won 598€ my account was fully verified and after I requested withdrawal they seized all winnings.Do not waste your time they only accept losers and they for sure won't pay you out money if you will win there...
