Account close after completed verification successfully
Reason: Account closure
I'm a VIP player at 1Win Casino. I deposited around 3,000-4,000 USDT when I created my account. One day, I attempted to withdraw, but was required to complete a verification process. I then verified my identity using my national ID, a live video feed, and a selfie, and the verification was successful. However, one day, my account was blocked for no reason. I emailed the casino and received a reply stating that my account had been permanently blocked. I'm an honest player; I haven't engaged in any illegal activity or used any bonuses. 1Win Casino blocked my account for no reason and hasn't released my deposited funds or winnings yet. Please help.
--- Ответы в треде ---
AskGamblers • Support Team 4 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1win Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
AskGamblers • Support Team 5 days ago Dear all,Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 1win Casino team. Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
deepakkamboj0039 • India 5 days ago I received a message from 1win Casino stating that multiple accounts have been created from your IP address. But I purchased this new device, and I have never created an account on 1win before this. I have only one account, and it is the only account that operates from this device's IP address; I have not created any other account. 1win casino talked lie, 1win casino didn't not give nhi proof
deepakkamboj0039 • India 1 week ago I have not violated Clause 12.8 in any way. I have not engaged in multi-accounting, used automated software, practiced arbitrage betting, or misused the loyalty program—I am a loyal user. 1win Casino is making false claims to avoid paying out my funds. They need to provide proof for the reasons they have cited to close my account. I had deposited a significant amount and was placing bets honestly, yet 1win Casino has withheld all of my funds.
