Hello,
Hello,I am contacting you because I genuinely do not know what else I can do.My account ID is 378283902. I completed the requested verification and provided the documents that were asked of me. After that, my account was permanently restricted and I was told that clause 12.8 had been applied.What I cannot understand is what I actually did wrong. I have asked several times, but nobody has clearly explained the specific reason for this decision or what evidence justifies it.What worries me most is that 920 CAD of my money remains withheld.I am not trying to argue or create problems. I am simply asking someone to please look at my case as a real person and explain to me what happened. I feel completely helpless because Support tells me that only the Security Department can deal with the matter, while I still have no clear explanation and no access to my funds.If I violated a rule, please tell me exactly which action I took that violated it. If there was a misunderstanding or an error, please review my case. And if the account must remain permanently closed, I am asking you to please explain why my remaining 920 CAD cannot simply be returned to me.I have provided my identification documents and cooperated with every verification request. I genuinely do not understand how I have reached a situation where my account is closed and 920 CAD are being withheld without me understanding the precise reason.Please, I am asking for someone’s help.I don’t want another generic answer referring only to clause 12.8. I need a human review of my case and a clear explanation of what happened to my funds.Account ID: 378283902Amount withheld: 920 CADPlease help me resolve this situation.Kind regards,
