1win Casino - Player’s account has been closed.
The player from Brazil had a blocked account with 1Win, preventing her access to BRL 972. She requested the reason for the block and sought the return of her funds, offering to cooperate with any required identity verification or documentation. She said she had already completed verification and that the balance came from sports betting, including a free bet from a deposit promotion. We closed the complaint because we could not properly assess the casino’s investigation or determine whether the account block and withholding of winnings were justified.The player from Brazil had a blocked account with 1Win, preventing her access to BRL 972. She requested the reason for the block and sought the return of her funds, offering to cooperate with any required identity verification or documentation. She said she had already completed verification and that the balance came from sports betting, including a free bet from a deposit promotion. We closed the complaint because we could not properly assess the casino’s investigation or determine whether the account block and withholding of winnings were justified. Written by KristinaComplaint Resolution Center Team Lead Submitted: 05 Oct 2026 | Closed : 06 Oct 2026Automatic translation:
