1win — player complaint #15392, 2026-07-02: account blocks

The player from India had completed identity verification for a withdrawal but later canceled it and attempted a new withdrawal, which resulted in a ban from the casino. He lacked proof regarding his account status, except for a screenshot indicating that he was blocked. The player did not respond to the Complaints Team's questions or reminders seeking further information about his account and winnings. Due to the lack of communication, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to provide additional details in the future.