1win — player complaint #59160, 2025-09-02: withheld payouts
1win: a player complaint filed on 2025-09-02, about withheld payouts, 2,250 BRL in dispute, status — resolved. Published on CasinoReviews. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
1Win - Pending Withdrawal via PIX – Unjustified Delay
On **August 30, 2025**, I requested a withdrawal of **R$ 2,250.00** via PIX on the **1win** platform. Until now, the payment has **not been processed**.
All my previous withdrawals were **instant**, which showed the platform’s quality and efficiency. Unfortunately, this time the process has failed.
The support team initially told me to wait **48 hours**, which I did. However, even after that time, the withdrawal remains **pending**.
On **September 1, 2025**, I contacted support again. Instead of solving the issue, they simply extended the deadline for another **7 days**, without providing a clear explanation. This situation raises serious doubts about the **credibility and transparency** of the casino.
This is a **simple issue to fix**, but the company keeps delaying instead of resolving it. I kindly ask for my withdrawal to be **processed immediately**.
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