Delayed Withdrawal Account ID 355569670
Reason: Verification issues
Unresolved KYC Verification & Withdrawal Issues - Account ID: 355569670Dear AskGamblers Team,I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.The full video proof is uploaded and accessible via this direct link:https://wormhole.app/kA4XEa#Ab9yegsEVxgkp3n_SVPt-AI request AskGamblers' intervention to prompt 1win to process my withdrawal without further automated delays.
--- Ответы в треде ---
AskGamblers • Support Team 2 weeks ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.
lido19818 • Egypt 2 weeks ago "1win’s claim that the funds were processed is completely false and directly contradicted by my official bank statement. They are using false claims to delay payment and mislead the mediation process."
lido19818 • Egypt 2 weeks ago Dear AskGamblers Team and 1win Representative, As requested, I have attached my official e& money account statement covering the transaction history from August 12, 2026, to September 16, 2026. As clearly proven in the attached document, the 4,000 EGP withdrawal (Account ID: 35559670, Ticket: SPP-1443127) has NOT been credited to my wallet at any point. Now that official proof of non-receipt has been provided, please proceed immediately with crediting my funds or issuing a valid, verifiable Transaction Reference Number (ARN/RRN). Please keep this complaint OPEN until the full amount is received.
1win Casino • Representative 2 weeks ago Hello, Thank you for the details. In order to trace and verify the transaction on our end, could you please send us a correct/updated bank statement (extract) showing the account activity for this period? Once received, we'll proceed with the verification.
