Stay well away from these guys. Don't waste your money here.. once it's gone, good luck getting it back.
_______________________________________21 Jun 2026 UPDATEAlhamdulillah, a lot of people reached out to me, and I sent them everything.. all recordings, my account statement, and a screen-recorded video proving everything from inside my e-wallet.They were planning to deposit on 1win, but after what I shared, they immediately blacklisted the site.And this is just the beginning. God willing, I will make sure people here in Egypt are fully aware of what this platform really is, so no one else falls into the same trap again. Enough with these scams and fake promises.Just imagine.. they actually scammed me for only 1000 EGP. That alone says everything about how cheap and dirty this operation is._______________________________________Player ID: 365880857I submitted two separate withdrawal requests of 1000 EGP each through Etisalat Cash on 11 June 2026.- First withdrawal: 11:10 PM- Second withdrawal: 11:30 PMBoth withdrawals used the same payment method and the same wallet number.At 11:25 PM on the same day, I received only one payment of 1000 EGP, even though both requests later showed "Successful" status.Since then, I opened an appeal and uploaded my wallet account statement in PDF format, exactly as requested in their appeal requirements. I also contacted their so-called 24/7 customer support, and they told me to wait 72 hours because the issue would be resolved.I kept contacting support repeatedly after the 72 hours had already passed, and all I kept hearing was: "Please wait." No action was taken on my appeal until 18 June.Then I was informed that their decision was that I had supposedly received both transactions successfully. They sent me screenshots they called "proof of payment", while my wallet statement clearly shows that I only received one transaction.What confuses me is this: if you had already decided I received both payments, why ask me for a wallet statement and make me wait all that time?On top of that, my experience with customer support was extremely poor. The live chat system itself felt unreliable. Messages often did not appear in real time and there were delays. Sometimes support had already replied, but the message would not show while I was still in the chat. I had to leave and reopen the chat just to see that a reply had already been sent.Communication was also confusing because many responses seemed unrelated to what I was actually asking. I would ask about my dispute regarding the missing withdrawal payment, and I would receive responses talking about deposits or unrelated waiting periods. It often felt like my issue was not being properly read or understood.Also, this was actually my first time trying the platform. I deposited 4500 EGP, and my experience with the casino was extremely disappointing. Throughout my entire session, I honestly did not feel like I won anything meaningful at all. My balance kept dropping continuously, and I never had a moment where things turned around. It felt like everything was going against me from the start until my balance dropped to 2700 EGP. At that point I decided to stop, withdraw what was left, and leave the platform.In the end, I only received 1700 EGP in total, and there is still 1000 EGP missing from my withdrawal requests. This was already my own money after losses, not profit.I’m not writing this review because I expect anything to be refunded anymore. I honestly don’t care about that at this point. I’m writing this because the whole experience was stressful, exhausting, and frustrating, and I genuinely do not want anyone else to go through the same situation.
