1win — player complaint #14634, 2026-08-06: withheld payouts
1win: a player complaint filed on 2026-08-06, about withheld payouts, 7,995 EUR in dispute, status — closed, no outcome. Published on Casino Guru. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-08-06Casino GuruWithheld payoutsClosed, no outcome
1win Casino - Player's refund request is delayed.
The player from Italy was facing issues with his account at 1win, where the Security Department requested his USDT TRC20 wallet address for a payout and then ceased communication after he provided it. Despite inquiries, the player received a response from the VIP Manager admitting to "deliberate evasion" and was denied contact information for an independent ADR provider to mediate his case. He said he had requested self-exclusion in September 2025 due to gambling harm, but the casino kept his account active and allowed him to lose €8,495, then later sent only 580 USDT and stopped replying about the remaining balance. We asked him for evidence of the self-exclusion and gambling-related disclosure, but he did not respond to our follow-up messages and reminders. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.
