STAY AWAY - Deposited PKR 49,000 and it's being held hostage
1win — STAY AWAY. I deposited PKR 49,000 and they are holding it hostage.I am furious. Forty-nine thousand rupees is not pocket change — it's money I worked for, and it has been sitting in this platform's hands for over 30 hours while I get treated like an idiot in their support chat. I deposited it via bank transfer to the exact account their own system gave me, and it never showed up in my 1win balance (Game ID: 311302072, Ticket/Request number: SPP-1243915). Since then I have been living in this chat, watching my game, my plans, and my patience get destroyed one "please wait 24 hours" at a time.I have sent the deposit slip screenshot, the bank confirmation email, my own account details, and their agent's own bank account number — over and over and over again. Every agent who joins — Rohan, Priyanka, Arya, Victory, an AI bot, it doesn't matter who — asks for the exact same thing all over again, like none of it was ever read. I have said it plainly in the chat itself: I have sent this proof more than a hundred times, I have sent it five hundred times, and still the answer is the same scripted line about a "specialist" reviewing it "within 24 hours." That deadline has been blown past more times than I can count.This isn't slow customer service. This is a pattern. Ask for the same document again and again, stall, apologize, repeat — and hope the customer eventually gives up and walks away so they can keep the money. I am not walking away. I want my PKR 49,000 credited to my account (Ticket SPP-1243915), and I want everyone reading this to think twice before trusting this platform with real money, because right now it feels like they are simply stealing from me in slow motion.
