1win — player complaint #13399, 2026-07-31: withheld payouts

The player from Ciudad Autónoma de Buenos Aires had requested a withdrawal of ARS 500,000 two weeks earlier, but the funds had not been credited to his Mercado Pago account despite being marked as approved. He had provided documentation and was facing ongoing delays, receiving no resolution from customer support. We later learned that the withdrawal request had been rejected by the payment system, the funds had been returned to his gaming balance, and a new withdrawal had reportedly been completed successfully. As the player did not confirm the outcome or respond to follow-up messages, we closed the complaint due to lack of response.