1win — player complaint #13354, 2026-08-01: withheld payouts

The player from Córdoba had been waiting 21 days for a withdrawal of 1,000,000 from 1win casino and had already filed a claim through their platform. The casino continued to claim that the request would be resolved in the order received or that the provider was unresponsive. He later said his winnings had been returned to his gaming balance, while the casino also stated the last withdrawal had been successful, but no clear proof of payment was provided. We asked for confirmation of receipt and the remaining withdrawal amount, but the complaint was finally closed because he did not respond to our follow-up messages and reminders.